Their implementation team walked us through everything. AI picked up our product knowledge almost instantly. Handles 80% of common questions accurately right out of the gate. Review collected by and hosted on G2.com.

Would love native integrations with some niche tools. API fills the gap. Review collected by and hosted on G2.com.

The AI handles appointment reminders, FAQs, order updates - all the repetitive stuff that was eating our day. And it doesn't just spit out canned responses. It actually reads what people are asking and gives relevant answers. Review collected by and hosted on G2.com.

Reporting for AI conversations could be better. They said it's coming soon. Review collected by and hosted on G2.com.

Launched the AI agent and deflection rates jumped immediately. Saved our support team from burnout. Customers get near-instant replies that sound on-brand. Review collected by and hosted on G2.com.

Wish I could adjust response timing to feel even more human. Minor thing. Review collected by and hosted on G2.com.

Set up AI agents for rescheduling, order tracking, and routing to the right department. Connected it to our calendar and order system. Within a month we'd automated over half our support volume. CSAT scores didn't drop at all. Review collected by and hosted on G2.com.

Some integrations needed a developer. Docs were solid though. Review collected by and hosted on G2.com.

The conversational AI is something else. It handles back-and-forth naturally, asks follow-up questions, remembers what you talked about before. Had a customer email us to compliment 'Sarah' - Sarah is our AI agent. Review collected by and hosted on G2.com.

Needs retraining when we change promotions or policies. Expected but worth mentioning. Review collected by and hosted on G2.com.

People get instant answers and our team isn't slammed anymore. The AI checks policies, finds appointment availability, handles the back-and-forth naturally. Review collected by and hosted on G2.com.

Honestly no complaints. It raised the bar for our whole support operation. Review collected by and hosted on G2.com.

Clerk Chat makes business messaging extremely organized. The ability to manage SMS conversations from a shared inbox helps our team collaborate efficiently without switching devices. The interface is clear and onboarding new team members is straight forward. Review collected by and hosted on G2.com.

Some advanced automation features could be expanded further, especially for businesses that rely heavily on workflow automation. Review collected by and hosted on G2.com.

I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. Review collected by and hosted on G2.com.

Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. Review collected by and hosted on G2.com.

The Clerk Chat UI, as it presents in Teams, is excellent. And the integration in the Teams admin center makes the initial onboarding sensible and straightforward.

Because we have local area code phone numbers for our Teams Phone users, Clerk Chat was the natural choice for SMS.

The pricing works out as well, given that Clerk Chat uses a standard Teams phone license.

And finally, we have a friction-free path for SMS archiving in Purview. Review collected by and hosted on G2.com.

The 10DLC submission and acceptance process was painful. But compared to Microsoft's proprietary Teams SMS and its absurdly non-responsive "Telephone Number Services Team," Clerk Chat's support was attentive and helpful. Fingers crossed our 10DLC status will remain in service without further effort. Review collected by and hosted on G2.com.

One of the best features is the shared team inbox, which allows multiple team members to respond to customer messages. Notification are reliable, and the system help us stay organized. Review collected by and hosted on G2.com.

Occasionally, message syncing can take a few seconds, but it doesn't affect workflow. Review collected by and hosted on G2.com.