Hitesh S.
HS
Hitesh S.
CEO & Infrastructure Advisor
Computer & Network Security
Mid-Market (51-1000 emp.)
"Built a digital team member"
5/5
What do you like best about Clerk AI?

The AI agent flexibility is incredible. It integrates with our CRM and phone system and became a core part of our ticket sales and support. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

More industry-specific templates would speed things up. Review collected by and hosted on G2.com.

SM
Sophia M.
Director of Lending Operations
Financial Services
Small-Business (50 or fewer emp.)
"Right mix of automation and human touch"
5/5
What do you like best about Clerk AI?

AI handles frontline support but makes it dead simple for a human to jump in when needed. Response times improved, costs went down, customer satisfaction went up. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

Agent analytics would be helpful. Hope it's coming. Review collected by and hosted on G2.com.

Glen C.
GC
Glen C.
Founder & Product Strategist
Computer Software
Enterprise (> 1000 emp.)
"Exactly what a growing team needs"
5/5
What do you like best about Clerk AI?

Couldn't afford more hires. Clerk's AI filled the gap and let us scale. Consistent, accurate, always on. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

Some features were buried in settings. Had to ask support to find them. Review collected by and hosted on G2.com.

Samantha S.
SS
Samantha S.
Head of Business Operations
Information Technology and Services
Small-Business (50 or fewer emp.)
"All our student comms in one place"
5/5
What do you like best about Clerk AI?

Unified everything into one channel. AI handles FAQs, order updates, scheduling. Saves hours daily and students get a consistent experience. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

Mobile app is limited compared to desktop. Fine for quick replies though. Review collected by and hosted on G2.com.

Sienna L B.
SB
Sienna L B.
Chief Operating Officer (COO)
Information Technology and Services
Small-Business (50 or fewer emp.)
"Set it up and it just runs"
5/5
What do you like best about Clerk AI?

Trained the AI agent once. It's been performing reliably ever since. Students get real help, we get our time back. Low maintenance is an understatement. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

More follow-up campaign templates would be nice. Review collected by and hosted on G2.com.

EC
Emmanuel C.
Chief Executive Officer
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Completely changed how we talk to patients"
4.5/5
What do you like best about Clerk AI?

We were really out of shape beforehand. Unanswered messages, unanswered calls. The AI of Clerk Chat continues to handle patients who contacted us previously via calls or texts. What's fascinating about the memory is how it captures the context of a phone conversation whenever the patients text you back later on. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

It took some days to establish an AI tone in the healthcare industry, but no worries. Review collected by and hosted on G2.com.

Nathaniel N.
NN
Nathaniel N.
Managing Director
Information Technology and Services
Mid-Market (51-1000 emp.)
"Made me believe in AI tools again"
5/5
What do you like best about Clerk AI?

Failed with other platforms. Clerk was different. Theiragent understood nuance, tracked context, and even closed tickets on its own. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

Advanced agent setup had some trial and error. Documentation helped. Review collected by and hosted on G2.com.

NM
Neelama M.
Dental Director
Mid-Market (51-1000 emp.)
"Clerk Chat actually works. Like for real."
4.5/5
What do you like best about Clerk AI?

We tried 3 other platforms before this. Clerk is the only one where the AI doesn't sound like a robot reading a script. It remembers what customers said in previous conversations and picks up right where things left off. The RCS support is a bonus - our messages look branded and professional now. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

I want more CRM integrations beyond HubSpot and Salesforce. API works fine for now though. Review collected by and hosted on G2.com.

Benjamin B.
BB
Benjamin B.
Director of Operations
Management Consulting
Small-Business (50 or fewer emp.)
"Game changer for our student comms"
5/5
What do you like best about Clerk AI?

Managing SMS and WhatsApp from one place is huge. AI agent was running with automated replies within hours. Messages are organized in a shared inbox and bot-to-human handoff is seamless. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

Advanced automation config took some time. Their docs and support made it manageable. Review collected by and hosted on G2.com.

SM
Sophia M.
Head of HR Operations
Small-Business (50 or fewer emp.)
"Best onboarding I've experienced with any tool"
5/5
What do you like best about Clerk AI?

Clerk's team helped us define conversation paths, match our brand tone, and go live confidently. It was collaborative and fast. Review collected by and hosted on G2.com.

What do you dislike about Clerk AI?

More in-product tutorials would help new users. But the onboarding team makes up for it. Review collected by and hosted on G2.com.