--- title: Clerk AI Reviews meta_title: 'Clerk AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how Clerk AI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 116 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Clerk AI Reviews **Vendor:** Clerk AI **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 116 ## About Clerk AI Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce. ## Clerk AI Pros & Cons **What users like:** - Users commend Clerk Chat's **exceptional customer support** , highlighting prompt and professional assistance for issue resolution. (14 reviews) - Users praise the **ease of use** of Clerk Chat, highlighting its user-friendly interface and efficient communication features. (14 reviews) - Users appreciate the **easy integration with Teams** , enhancing communication efficiency and simplifying setup for organizations. (12 reviews) - Users love the **automation capabilities** of Clerk Chat, enhancing support efficiency and customer satisfaction significantly. (9 reviews) - Users value the **easy communication** of Clerk Chat, enabling quick outreach and efficient, real-time collaboration across teams. (8 reviews) - Users commend the **reliability** of Clerk Chat, especially praising its efficient support and seamless integration with existing tools. (6 reviews) - Easy Setup (5 reviews) - Users find Clerk Chat to be **invaluable for managing customer communications** , enhancing efficiency with effective AI support and integration. (5 reviews) - Integrations (5 reviews) - Time-Saving (5 reviews) **What users dislike:** - Users experience **poor customer support** , facing slow responses and communication barriers that hinder effective issue resolution. (6 reviews) - Users frequently face **connection issues** with Clerk Chat, complicating their experience and affecting crucial features. (4 reviews) - Users are frustrated with **poor reporting support** and difficulties in accessing features, impacting overall functionality. (4 reviews) - Users report **SMS issues** including delivery tracking challenges and delays in activation, complicating their experience with Clerk Chat. (4 reviews) - Users find Clerk Chat to be **expensive** , with unclear fees and high costs for additional features and usage reports. (3 reviews) - Spam Issues (3 reviews) - Users frequently experience **delays** in support responses and implementation that hinder their overall usage of Clerk Chat. (2 reviews) - Users find the **learning curve steep** , struggling with inadequate resources and complexity for novices like themselves. (2 reviews) - Users experience **sending issues** with Clerk Chat, including missed notifications and lack of logs for troubleshooting. (2 reviews) - Campaign Issues (1 reviews) ## Clerk AI Reviews ### 1. Clerk Chat strips features without notifying and is inconsistent in performance and delivery. **Rating:** 1.0/5.0 stars **Reviewed by:** Lauren C. | IT Systems Admin and Helpdesk, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Clerk AI?** I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. **What do you dislike about Clerk AI?** Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. **What problems is Clerk AI solving and how is that benefiting you?** It can send text messages to customers. We use this in several departments for communication regarding events, campaigns, early bird, membership etc. ### 2. Streamlined Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly W. **Reviewed Date:** October 24, 2025 **What do you like best about Clerk AI?** I love Clerk Chat because it greatly simplifies communication with both customers and colleagues. The easy setup allowed us to start using it right away without any hassle. The reliability of the customer support team is impressive as well; whenever I encountered an issue, it was quickly addressed and resolved, which demonstrates their commitment to user satisfaction. The texting feature stands out as the most useful characteristic, facilitating straightforward and efficient communication that benefits our day-to-day operations significantly. Overall, Clerk Chat’s performance in enhancing our interaction processes is remarkable, and it earns my highest recommendation with a score of 10 out of 10. **What do you dislike about Clerk AI?** there isn't anything so far that I don't like. **What problems is Clerk AI solving and how is that benefiting you?** I find Clerk Chat makes communication with customers and coworkers easier, improving our interaction quality. ### 3. The product works, but support is the real star. **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Clerk AI?** Clerk Chat has transformed our external communication. The integration with Teams is flawless and we haven't had any complaints. We just got done with some big upgrades to our account and I can't say enough about how positive the experience was. Every person I interacted with on their staff (real humans the entire time!!!) was polite, proactive, and made sure all of my questions were answered. **What do you dislike about Clerk AI?** Some communication took awhile, but I'm perfectly happy waiting another hour or two for an email when I know it isn't coming from an AI agent. **What problems is Clerk AI solving and how is that benefiting you?** We primarily use Clerk Chat for simple client communication. Clients love that they can text us, and our team loves that they never have to leave Teams to reach any of our most important contacts. ### 4. Clerk chat Just works **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny R. | Lead Consultant/Team Lead (Part of Morson Group), Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Clerk AI?** Clerk Chat brought structure, speed, and intelligence to our customer messaging. The AI agent handles everything from lead qualification to support triage without skipping a beat, and it integrates seamlessly with our existing tools. It feels less like software and more like a trusted operations partner. **What do you dislike about Clerk AI?** We’re hoping for deeper team-based reporting soon. **What problems is Clerk AI solving and how is that benefiting you?** Tax season is chaos, and we just couldn’t keep up with every question. Clerk Chat now filters client messages, handles basics, and flags the rest. ### 5. A solid service with a teams integration at fantastic price point. **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Clerk AI?** Clerk has a great, easy to use interface, frequent improvements and updates, and is great for both power users and people who barely know how to use a computer. Their pricing model is, in my opinion, the best option for small-to-medium business available on the market currently. Where most competitors want to charge on a per message basis, Clerk has a fixed price per user for a fully featured messaging service that doesn't force you to count every single message you send and receive. **What do you dislike about Clerk AI?** I don't really have anything negative to say. Like any service, there have been hiccups here and there, but our down time has been measured in minutes - not hours. Clerk has better uptime than some Microsoft services - and far better technical documentation. **What problems is Clerk AI solving and how is that benefiting you?** Our industry requires the ability to quickly provide information to clients. Most people prefer a text message to a phone call these days, and Clerk allows us to meet customers where they are. Scheduling for our crews to perform work on job sites has gone from a process that takes all day, to a process that's done by the time we finish our morning coffee. ### 6. My livelyhood depends on this company, and still alive! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Clerk AI?** My company uses the services 24/7. We support hundreds of customers and need to have a safe, reliable way to get 2FA codes from hundreds of institutues (think thousands per month through over a dozen numbers). I have been using Clerk.chat for over a year, no issues or concerns. **What do you dislike about Clerk AI?** I do not have any. Anytime there were any issues or concerns, support or management addressed immediatly. **What problems is Clerk AI solving and how is that benefiting you?** I do not use for SMS Marketing, just the only choice I had: I do 2FA Codes, thousands of them. My company is in the financial arena and supports over 400 small companies. My teams depend on accessing several hundred differant banks, supply, sellers daily to get information.I have a clean admin console combined with great workflow to forward my messages to our mail system - [View Clerk AI pricing details and edition comparison](https://www.g2.com/products/clerk-ai-clerk-ai/reviews?filters%5Bsentiment_snippet%5D=1222929&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A55%3A04+-0500&secure%5Bsession_id%5D=408f59b7-2cd1-4ae2-b449-f5ee6f8c1241&secure%5Btoken%5D=586a0a32a8dd41c44530bb0202708ea0886f41013cb900143c5d0e2ee1ed0cc7&format=llm_user) ## Clerk AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Clerk AI Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Clerk AI Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,314 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (409 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews)