JS
Jacob S.
Project Engineer
Mid-Market (51-1000 emp.)
"A good change in how I manage change orders and provide transparency to contractors."
5/5
What do you like best about Clearstory?

The interface is straight forward to use and I really appreciate that Nima will reach out to other contractors to get them familar with Clearstory. Helps the overall onboarding for new trades. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I have not determined anything yet on what I dislike about Clearstory. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi Jacob! Thank you for sharing your positive experience with Clearstory. We're thrilled to hear that you find the interface straightforward and appreciate our efforts to assist with contractor onboarding.

Regarding any concerns you may have, we're glad to hear you haven't encountered any issues so far.

Clearstory aims to solve the challenge of centralized change order management, ensuring all project changes are transparent and up-to-date. We're pleased this has benefited you by reducing the risk of overlooked change orders and providing clarity on project updates.

Thank you for choosing Clearstory for your project needs.

PJ G.
PG
PJ G.
Owner
Mid-Market (51-1000 emp.)
"Great Product for contractors if you have time to setup"
5/5
What do you like best about Clearstory?

Ability to have materials and labor rates and COR rates prebuilt in so that your team does not fail and a systemwide COR log

It is not like competitor products and has a different function Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not dislike - but wants

1. Integration with an AIA billing software - FlashTrak

2. Labor rate calculator for each labor rate - where you can put in the wage and fringe and add the indirect and company fringes and taxes to make a final rate

3, Ability for administrator to see all custom items added by users so they can be incorporated into the master templates

4. Add the ability to do outbound RFIs and an outbound RFI log within the system or add an inbound relevant RFI log so they are added to COR by reference / hyperlink

5. Ability when sending a COR to identify Status prior to sending versus after sending.

6. Fix the error on Analytics where you can't see the totals by customer

7. When adding a customer - add to all offices automatically

8. In order to achieve emails - add the ability to have an authomatic cc address - we overcome this by adding as a customer today.

9. Ability to have a mail aliases when sending out so you don't have multiple accounts per user.

10. Ability to have a production based COR to tie to labor and materials - similar to RS means - production rate per hour based

Qnt = materials, hours etc. like RS means or similar Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi PJ, thank you for your review! It's great to hear that you find the product helpful for contractors, particularly with its ability to provide pre-built materials and labor rates and a system-wide COR log. I understand that while you don't have any dislikes, you have some suggestions for improvement. It's great that you are able to provide constructive feedback that can help us enhance our product; I will pass these suggestions along. Thank you again for sharing your thoughts!

JA
Jake A.
Small-Business (50 or fewer emp.)
"Extracker Is A Subcontractor's Dream for T&M and Change Order Management"
5/5
What do you like best about Clearstory?

As a growing subcontractor, we have always struggled with creating, tracking and managing T&M tickets and change orders. Since implementing Extracker companywide, we have seen more T&M buy-in from our field personnel. This has resulted in more billable change orders and higher profit revenues. Gone are the days of using paper T&M tickets and using excel to track change orders. Extracker has been fantastic for our company. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Being an early adopter of Extracker exposed us to some of their growing pains along the way. It would be frustrating to work on a change order and have it disappear after clicking the submit button. However, every time we had an issue with Extracker, I would reach out to their online chat and within minutes, I'd have someone from tech support working with me to identify the problems and then push their team to make the fixes in a flash. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi Jake, thank you for your review! It's great to hear that Extracker has been a fantastic solution for your company as a growing subcontractor. It's especially good to hear the software has helped you to improve the T&M buy-in from field personnel, resulting in more billable change orders and higher profit revenues. Regarding the issues you faced as an early adopter, it's amazing to hear that our support team was able to quickly identify and fix the problems you experienced. Thank you again for your feedback!

Matthew R.
MR
Matthew R.
Small-Business (50 or fewer emp.)
"Easiest and most impactful platform integration"
5/5
What do you like best about Clearstory?

Extracker was the most straightforward new platform/software integration we've had in our company. Likewise, its impact on our company was quickly noticeable and very effective. Extracker provides organization for our T&M tickets and CORs while saving us time by organizing and tracking it all in real-time. Once the field became efficient with using Extracker, I no longer had worry about keeping control of paper tickets, signatures, and cell phone photos for all of my CORs. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not all GCs and superintendents require the same steps in getting T&M tickets processed, so it is difficult to stick to the sequence of events needed in Extracker to proceed to CORs. This is addressed, for example, by being able to bypass signature requests. Review collected by and hosted on G2.com.

Kimberly W.
KW
Kimberly W.
Project Engineer
Mid-Market (51-1000 emp.)
"Easy to use and easy to train others on!"
4.5/5
What do you like best about Clearstory?

I love the ease of use and how it helps to prevent COR's getting lost in e-mails or paper tags getting lost. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I don't love the "customer reference number", I wishe there was an option to rename it as we would like - same for "issued co number" Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Project Manager"
4.5/5
What do you like best about Clearstory?

It keeps all my change orders in one place. I also like that I can see previous change orders. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

When I change the status to potential change order I have to include an email otherwise it won't update. The change of status is just for me to track, once it's approved, I'll include all of the subcontactor's email. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Thank you for your feedback! We're glad to hear that you appreciate the centralization of change orders and the ability to track previous ones.

Regarding your concern about changing the status to potential change order, you an un-check the "Send Individual update emails to below emails addresses" box to bypass having emails entered. Feel free to start a chat the next time you are logged in to discuss this further!

Clearstory is designed to solve challenges by centralizing all change orders and ensuring accountability among subcontractors. We're delighted this has been beneficial for you in maintaining organized records and accountability standards on your projects.

We value your feedback and look forward to continuing to support your project management needs.

DL
Darragh L.
Enterprise (> 1000 emp.)
"Streamlined T&M and COR process!"
5/5
What do you like best about Clearstory?

Clearstory have streamlined the T&M and COR process for contractors and subcontractors by providing a centrailized T&M/COR platform. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Nothing at this time, the Clearstory team are very helpful with support and encourage feedback. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi Darragh! Thank you for your review. It's great to hear that the Clearstory platform has efficiently streamlined these aspects for contractors and subcontractors through centralized tracking. We love hearing that Clearstory's solution is effectively addressing T&M tracking, pricing, and COR monitoring, ultimately enhancing construction management. We are also glad you have received helpful support along the way! Thank you again!

Paolo S.
PS
Paolo S.
Project Engineer
Mid-Market (51-1000 emp.)
"Very easy to use"
5/5
What do you like best about Clearstory?

Easy to use, very quick interface, creating and uploading process are very intuitive. I was suggested to do the training, but I've been fine without it. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I honestly don't have any complaints, maybe the UX can be worked on a little bit, but it's no big deal in my eyes. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi Paolo! Thank you for sharing your positive experience with Clearstory! We're glad to hear that you find our platform easy to use and appreciate its intuitive interface for creating and uploading. We appreciate your suggestions about improving the user experience (UX) and take them into consideration. It's great to know that Clearstory is helping you streamline cost justifications by accounting for previously overlooked expenses. Your feedback encourages us to continue delivering a user-friendly and valuable service.

DS
David S.
Mid-Market (51-1000 emp.)
"Easy to use as owner side and easy to explain to subcontractors"
5/5
What do you like best about Clearstory?

Gives you great control over all your change orders. It's easy to identify if they are either approved, pending, or rejected. The summary Extracker creates whenever you export a change order log is the most useful tool to compare your total cost including the original contract. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Even when Extracker is easy to use, you can't customize some features that might be more accurate to your project. For example, Extracker lets you rearrange columns, and hide/unhide the ones you need in the CO Log; but you can't rename some column titles and/or add a new one. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory
Edit edit

Hi David, thank you for your review! We're pleased that Clearstory simplifies change order control and communication with subcontractors. Clearstory's organization and financial oversight benefits are evident in your ability to identify cost discrepancies and seamlessly integrate PROCORE and Extracker. While Extracker offers useful features, we understand your desire for more customization options. Your input is crucial as we enhance our platform. Thank you again for your review.

JK
Jeanne K.
Small-Business (50 or fewer emp.)
"Easy tool to use"
5/5
What do you like best about Clearstory?

Ease of use. All information clear to follow and kept in one place. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There is nothing to dislike about Clearstory Review collected by and hosted on G2.com.