It's an incredibly intuitive program that is easy for both the field and office personnel to use. Additionally, the ability to add photos and other documentation to work tickets helps both sides understand why the change event happened.

I was shocked by how quickly the program was implemented into our work flow. We find ourselves using the program multiple times to update the project team and accounting about pending change orders. Review collected by and hosted on G2.com.

There are few things to really dislike about Clearstory. We have run into some issues with connectivity and auto population of labels when creating a T&M tag. Many of our projects are in remote areas with spotty cell signal coverage. Review collected by and hosted on G2.com.

1) The ease of sending out change notifications.

2) The integration of Procore.

3) The implementation process was fairly easy.

4) The customer support during implementation. Review collected by and hosted on G2.com.

1) The only thing I dislike about Clearstory is that it does not have the ability to actually issue change orders. The issuance of change orders still has to occur in Procore. Review collected by and hosted on G2.com.

I most enjoy that Clearstory provides 1 central location for all change information between a GC and its subcontractors, or potentially between an owner and its GC. It promotes better communication about changes and complete transparency for all parties at any given time. I also like the notifications and email delivery system to notify of changes submitted or outstanding pricing required. Review collected by and hosted on G2.com.

I feel like Clearstory is at times, not quite intuitive in its function and button clicks. The placement of certain buttons, how to apply filters and sorts, and the organization of information feels a bit clunky and "Beta"-like. That said, it does function well for its purpose with some much needed immediate improvements. The biggest issue is the separate Change Notification Log from the Change Order Log. Not having Open items awaiting pricing on 1 log to review creates an easy way to miss pricing and does not seem like the most concise way to organize information. I also think that the workflow from receiving changes, creating markups, sending comments back and forth, and ultimately approving an item with a new value is not intuitive or user-friendly. Some additional prompts for info at each change of status would help with this. Lastly, a more customizable CO Log format with a comment tab would allow for more useful CO Log exports for reporting outward. Review collected by and hosted on G2.com.

Reports and ease of use for me as an admin. Review collected by and hosted on G2.com.

Not being able to export user data to reconcile licenses. Review collected by and hosted on G2.com.

This is a helpful program to use on a change heavy project or a project in which you are tracking the usage of allowances by changes or by T&M tickets. The customer support is direct and prompt. The real-time data that you can get from Clearstory helps track forcasting and risk if the processing side of changes takes longer to reflect real time data. It's largest advantage is its a one-stop shop for trades to submit changes to you eliminating the need to diligently track emails or save attachments. It is easy for everyday use. Review collected by and hosted on G2.com.

Not a lot of customization in how you visually track or annotate changes at one-glance. There are ways to annotate and comment, but those are seen after clicking into individual views. If you need a single page to run through quickly while referencing notes, you have to get creative with how you represent that without doing double-work. Review collected by and hosted on G2.com.

I have been using this platform for 3 years, and it has been user-friendly since the beginning. It has many features that are very helpful, especially for change orders. Review collected by and hosted on G2.com.

Sometimes the system shuts down on me and have to start all over. Review collected by and hosted on G2.com.

The most helpful thing about Clearstory is the following:

1: Ability to populate commonly used material and equipment for the field to select for accurate accounting later.

2: Ability to have the tag signed that day by the site super, then have everyone on the project CC'd on a distribution so there are no suprises later.

3: Automatically totaling tags. No more manually adding up hours from a paper tag!

4: Easy revisions and markups Review collected by and hosted on G2.com.

There is a little bit of a learning curve. Navigation is a little muddy at first, and takes some getting used to.

When multiple tiers of users are on Clearstory, they need to be added in a specific order for things to integrate smoothly. GC-->Sub-->2ndTier Sub. If those are out of order things dont link perfectly. Sometimes a new sub will create a project before the GC has sent an invite. A way to link existing projects would be useful. Review collected by and hosted on G2.com.

This is the first platform I've seen that ties digital T&M tickets to a fully-priced COR, even from a lower-tier trade to the next trade whom can then add their COR cover to it, which can also be used to create a COR to the owner. Review collected by and hosted on G2.com.

It doesn't offer distribution lists for the various functions like distributing the different types of CORs to different consultants. All the logs export separately and there is no custom report to be able to download all the linked data showing the whole CM cycle. When filtered on a project(s) it would be best if thereafter each log you enter it was still filtered on the same project(s), and sometimes when filtered on one project it still shows data from other projects. Review collected by and hosted on G2.com.

One stop shop for CORs and T&M tags. For the most part, the platform is very user friendly. If you have issues, the customer support team is very helpful. I had trouble figuring out how to change the COR number once created. Within 10 minutes, someone from the support team was on the phone with me and walking me through it. Review collected by and hosted on G2.com.

It has been difficult to get buy in from our field team members. Many companies require a phisical copy of a T&M tag so it can be double the work for some. We are working to get everyone aqainted with the system but it is taking longer than anticipated. Review collected by and hosted on G2.com.

Clearstory is a great tool to help myself and my team keep all of our subcontractor chnage prders organized and in one place. It's also helpful for the whole team to be able to see what change order requests are approved, in reveiw, or void. It is also user friendly and intuitive, so if you are new to using it, it is easy to get the hang of. The filters are also pretty handy. Review collected by and hosted on G2.com.

I don't love that they changed the name, but that's not a big issue. Review collected by and hosted on G2.com.