US

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

11/5/2020

"Put concerns about fraudulent orders in the past...."

5/5

What do you like best about ClearSale?

Completely seamless. Orders are submitted to ClearSale automatically as soon as they occur. Greatly reduces fraud as an issue while clearing orders which our ecommerce platform flags as problematic thus allowing us to do business with customers who we might otherwise refuse or who might cause us to perform our own time-consuming clearance processes instead of focusing on other aspects of the business. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

In situations where we are competing with other suppliers for inventory, occasionally longer order clearance times can be frustrating as our competitors grab stock while we are awaiting fraud clearance. However, our average clearance time is generally well under 2 hours so this is only an intermittent problem. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

ClearSale stands out as a beacon of reliability and security in the realm of e-commerce transaction protection. With a meticulous focus on safeguarding businesses from fraudulent activities, ClearSale offers comprehensive solutions that mitigate risks and fortify trust between merchants and customers.

First and foremost, ClearSale's sophisticated fraud detection algorithms set them apart. Leveraging advanced machine learning and AI technologies, ClearSale meticulously analyzes transaction data in real-time to identify suspicious patterns and behaviors. This proactive approach enables them to intercept fraudulent attempts swiftly, protecting businesses from potential losses while ensuring a seamless shopping experience for genuine customers.

One of ClearSale's standout features is its human intelligence component. While automation plays a crucial role, ClearSale combines it with expert human oversight to provide an extra layer of assurance. Their team of seasoned fraud analysts scrutinizes flagged transactions, adding a human touch to the fraud detection process and enhancing accuracy even further.

Furthermore, ClearSale's solutions are highly customizable, catering to the unique needs and preferences of each client. Whether it's fine-tuning risk thresholds or integrating seamlessly with existing systems, ClearSale adapts to suit the specific requirements of businesses across various industries, from small startups to enterprise-level corporations.

Customer support is another area where ClearSale excels. Their responsive and knowledgeable support team is available around the clock to address any inquiries or concerns promptly. This dedication to customer service fosters a sense of partnership, assuring clients that ClearSale is not just a vendor but a trusted ally in their quest for secure e-commerce operations.

Overall, ClearSale's commitment to innovation, reliability, and customer satisfaction makes them a top choice for businesses seeking robust fraud prevention solutions. With their cutting-edge technology, human expertise, and personalized approach, ClearSale empowers merchants to navigate the complex landscape of e-commerce with confidence, safeguarding their interests and fostering growth in the digital marketplace. Review collected by and hosted on G2.com.

MB

Maison Du Perfume B.

Director de Comercialización

Small-Business (50 or fewer emp.)

3/14/2024

"10 out of 10 to be protected from chargebacks"

5/5

What do you like best about ClearSale?

Excellent service from the entire team, from the first contact, they are quick, explain everything excellently, and help you with any questions, with the installation, and with any topic, even with recommendations. 10 out of 10!!! Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

The truth is, up to this moment, I think for those of us in Mexico, the only bad thing is knowing the number of identifications needed for refunds. THE GOOD THING IS THAT I HAVEN'T NEEDED THAT! Review collected by and hosted on G2.com.

KM

Kyle M.

Small-Business (50 or fewer emp.)

2/29/2024

"Excellent Customer Service"

5/5

What do you like best about ClearSale?

I love that I get peace of mind with ClearSale. The customer support team is incredible Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

I had some questions early on about their dashboard, but their team helped me figure it out. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

If I get an unfair chargeback, Clearsale helps go to bat for me and it gives me peace of mind. Especially being an e commerce store where you don't sometimes get the face to face with a customer, it's nice that that Clearsale gives me the peace of mind after they do their due diligence on a transaction. Review collected by and hosted on G2.com.

JB

Jhon Alejandro B.

Small-Business (50 or fewer emp.)

2/29/2024

"Confidence in fraud risk management"

4/5

What do you like best about ClearSale?

It is a reliable tool that manages the risk of fraud, protects you from chargebacks by guaranteeing a refund in case there is one, allows you to review a specific transaction to have more decision-making capacity when accepting a payment, and is an important ally for an ecommerce. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

It covers and compensates you for chargebacks, but sometimes it can affect your chargeback indicator with payment processors. Review collected by and hosted on G2.com.

AC

Andres C.

Small-Business (50 or fewer emp.)

5/28/2020

"Tranquility for my e-commerce platform."

5/5

What do you like best about ClearSale?

ClearSale verifies all transactions in my store. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Sometimes it takes much longer for ClearSale to verify transactions, and outside of weekly work hours takes even longer. Review collected by and hosted on G2.com.

What problems is ClearSale solving and how is that benefiting you?

We ran into some trouble with a couple of fraudulent chargebacks, which was pretty stressful for our small online store. But, honestly, ClearSale was a lifesaver. They stepped in and took care of those costs for us. It's such a relief to know we have them by our side. A big shoutout to ClearSale for their incredible support, Thank you! Review collected by and hosted on G2.com.

JW

Joi W.

Accounts Payable

Mid-Market (51-1000 emp.)

11/14/2023

"Good Software"

5/5

What do you like best about ClearSale?

I have never used ClearSale before at my other job's. I found it very interesting to use and to learn new things about different sofrware Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Since the update I haven't been able to process my chargeback like before Review collected by and hosted on G2.com.

BB

Beau B.

Manager

Small-Business (50 or fewer emp.)

3/14/2024

"Clearsale gives Peice of Mind to Eccomerce Fraud"

5/5

What do you like best about ClearSale?

Clearsale has given our business peice of mind by checking to see if our online shoppers are legitimate buyers and it is done very fast without delaying the process to fulfill our orders. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

There is nothing i dislike about Clearsale Review collected by and hosted on G2.com.

JF

Jason F.

President

Small-Business (50 or fewer emp.)

5/21/2024

"Very easy to use and eliminates lots of manual work!"

5/5

What do you like best about ClearSale?

Clearsale frees up time for me to focus on selling rather than vetting transactions! Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Clearsale could be quicker on verifying some payments but overall I'm happy! Review collected by and hosted on G2.com.

GS

Gary S.

Small-Business (50 or fewer emp.)

11/16/2023

"Best Choice We Made!"

5/5

What do you like best about ClearSale?

Having ClearSale to back our transactions has given us piece of mind when it comes to the safety of us going into the E-Commerce space. It is very intuitive to both use and administer. Setting it up was easy with the assistance of ClearSale. All of our transactions run through the product automatically which makes it easier for us to be confident that we will not have issues. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

There isn't much that I don't like about ClearSale. The only thing that I can really think of is one transaction that I had that took over a day to process, but that was likely because it was a questionable card. Review collected by and hosted on G2.com.

UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

5/21/2024

"Great value for peace of mind"

5/5

What do you like best about ClearSale?

It helps me sell with peace of mind knowing that we have ClearSale backing us up on orders Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Honestly, overall it's very good. I'd say if they had to improve it would be 2 minor improvements:

1. The window for reviewing orders seems to be very wide. Some orders are reviewed in seconds and some well over 12 hours. For most businesses, this should be fine, but because we ship most orders same day, this can hold us up at times.

2. Email attachement with invoice. Review collected by and hosted on G2.com.