Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Safe and easy way to transact with customers"
5/5
What do you like best about ClearSale?

Quick and Easy to finalise orders with customers knowing that each order transaction is guaranteed through Clearsale. It gives that extra reasurrance and speeds up the process between customer and retailer. Win - Win! Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

So far haven't had any bad experience and it's easy to know if the order is accepted or rejected through clearsale Review collected by and hosted on G2.com.

LB
Lori B.
Small-Business (50 or fewer emp.)
"90% reduction in fraudulent sales"
5/5
What do you like best about ClearSale?

Since using Clearsale, we have seen at least a 90% reduction in fraudulent sales. We are a high end retailer and were constantly getting chargebacks and spending hours manually analyzing each sale as best we could using only what we had learned about IP addresses, phone numbers and odd email addresses from past fraud sales. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

I can't say there is anything I think they could improve on. Sometimes responses are a little slow, but that usually results in a "Suspected Fraud" result. Which tells me they tried really hard to analyze before coming to that conclusion. Review collected by and hosted on G2.com.

CC
Chris C.
Small-Business (50 or fewer emp.)
"Effective Solution To Fraud Prevention"
4.5/5
What do you like best about ClearSale?

Simple plug and play plugin and interface. Order processing is fast and effective and allows for efficient dispatch of orders globally. ClearSale dramatically reduces e-commerce risk whilst allowing dispatch and customer service teams to focus on the customer experience. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

No major flaws with the service. Minor glitches occurred during the early days of the integration - Orders weren't automatically syncing causing a delay in processing and requiring manual processing. ClearSale customer support was quick to assist and any issues have been solved and now the service runs 99% flawlessly. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Evaluated all of them..."
5/5
What do you like best about ClearSale?

Responsiveness of staff at all levels whenever we contacted. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Wow. This is truly one company we are unable to offer constructive criticism. Review collected by and hosted on G2.com.

TG
Thomas G.
Head of Roasting and Quality
Small-Business (50 or fewer emp.)
"Great fraud prevention solution for small businesses doing online sale"
5/5
What do you like best about ClearSale?

Easy to install for Shopify online stores, the only solution we found that provides fraud protection for small businesses (all others require a minimum transaction volume of over $150,000 per month, Clearsale works with all small businesses) and the support team reacts fast on questions or suggestions. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

So far we have not found anything we dislike and any small suggestion we had the support team was very fast in looking at it and finding or making a solution. Review collected by and hosted on G2.com.

ST
Sara T.
Marketing Director
Small-Business (50 or fewer emp.)
"Wonderful addition to our website"
5/5
What do you like best about ClearSale?

ClearSale takes the guesswork out of a purchase being authentic or fraudulent. It has freed up so much of our time trying to verify these things and we love the fact that the process is so fast and seamless. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Every once in a while one of the autos will take a little bit longer to be checked but that’s the only thing and those are very few and far between. Review collected by and hosted on G2.com.

SD
Samuel D.
CFO
Small-Business (50 or fewer emp.)
"Rest Much Easier Knowing our Transactions Are Vetted!"
5/5
What do you like best about ClearSale?

Allows us to wait on shipment until the transaction is cleared. Very much a benefit to have as the analytics tell alot about the payment method, zip code, distance from IP address to billing zip code, and a number of other items which help us build a visual picture as well of the authenticity of the charge Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Sometimes the clearance takes awhile, 36-48 hours. The additional fees are worth knowing you're protected before you send a shipment and get a chargeback during transit (its happened to us!) Review collected by and hosted on G2.com.

RA
RITA A.
Small-Business (50 or fewer emp.)
"SELLING WITHOUT PROBLEMS"
5/5
What do you like best about ClearSale?

WE DONT NEED TO SEARCH ALL TRANSACTIONS, ALL THE PROCESS GOES ALONE. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

SOMETIMES IT TAKES MORE TIME IN ORDER TO AGREE OR REFUSE SOME PAYMENTS Review collected by and hosted on G2.com.

IS
Israel S.
Small-Business (50 or fewer emp.)
"Trustworthy platform"
5/5
What do you like best about ClearSale?

The confidence that the platform generates in you to deal with important business issues, while clearsale helps you verify that transactions are secure

Follow up from Clearsale team is really good Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

It is not such an intuitive platform and it is a lot of information that many times you cannot find it if it is not directly with the support of the team Review collected by and hosted on G2.com.

Matt H.
MH
Matt H.
Mid-Market (51-1000 emp.)
"Good Protection Good Value"
4.5/5
What do you like best about ClearSale?

Reliable analysis. We are able to capture the good buyers and weed out the scammers. The platform is well organized and easy to navigate. It's an investment in your customers, and it doesn't cost much. You only pay for sales you make. People appreciate that you are vetting these purchases and it translates into buyer trust. Review collected by and hosted on G2.com.

What do you dislike about ClearSale?

Dispute process can take a little longer then I would like. The manual review can take a day or two but typically it's an issue with the buyer. Other than that I really don't have any issues with the service, the website or the platform. Review collected by and hosted on G2.com.