1. [Home](https://www.g2.com/) 2. ... 3. [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) 4. [ClearSale | A part of Experian Discussions](https://www.g2.com/products/clearsale-a-part-of-experian/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e151e8a409e2c005026a2b50d16f9b2e/clearsale-a-part-of-experian.png "Product Avatar Image") ![Reward for good ClearSale | A part of Experian reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/3436/medal.svg "Reward for good ClearSale | A part of Experian reviews") ](/products/clearsale-a-part-of-experian/reviews) [ ClearSale | A part of Experian ](/products/clearsale-a-part-of-experian/reviews) (205)4.7/5 ClearSale helps ecommerce merchants approve more good orders, stop fraud, and recover revenue lost to chargebacks. A part of Experian, ClearSale has the longest history fighting fraud globally, with 25+ years of fraud data and the largest fraud database in the industry. More than 100,000 merchants rely on ClearSale’s AI and 1,100+ expert fraud analysts to protect their orders. With ClearSale, merchants get fraud decisions, chargeback coverage, dispute management, and brand protection from one team. Nobody in-house has to write fraud rules or work through a manual review queue. Here’s what you get with ClearSale: ClearSale Complete Decision with Chargeback Guarantee Complete Decision approves good orders automatically, blocks fraud, and sends suspicious orders to an expert analyst. Every decision draws on five layers of protection: AI models, fraud rules, ClearSale’s global fraud database, external data sources, and secondary human review. If ClearSale approves an order that later turns into a fraud chargeback, ClearSale covers the loss. Fewer false declines Suspicious orders get a closer look from an analyst instead of an automatic decline. Good customers get through checkout, and you keep the sale. End-to-end chargeback management with ChargebackOps When chargebacks do come in, ChargebackOps, part of ClearSale, handles the whole process from first dispute to final recovery. Its analysts investigate each case and build the response, and no integration is needed to get started. Brand Protection Around-the-clock monitoring watches for phishing, fake social media profiles, data leaks, counterfeit products, and other scams that use your brand. When a threat turns up, ClearSale works to take it down. Works with your ecommerce platform The ClearSale app integrates with virtually every ecommerce platform, including Shopify, BigCommerce, WooCommerce, and Magento, through a simple download or API. Most teams are live within days. Results merchants can measure Level5 Tools, a family-owned drywall tool manufacturer selling on BigCommerce, had its customer service team deciding on risky orders by hand. Its chargeback rate had reached 2.1%, and it approved only about 90% of orders. Within eight months on ClearSale Complete Decision with Chargeback Guarantee, Level5 was approving close to 99% of orders each month, a 9.8% increase in its average monthly approval rate. Its chargeback rate dropped 90% to 0.21%, and it paid $0 for fraudulent chargebacks. Those results held through Level5’s annual March promotion, when order volume more than doubles. “Working with ClearSale has allowed us to work more efficiently. Accurate order decisions happen quickly, our customers get the tools they need, and we no longer have to worry about chargeback costs or our chargeback ratio. ClearSale is the right tool for our fraud prevention and customer experience needs.” Christy Prokosch, Customer Service Supervisor at Level5 Tools Get a free fraud assessment and see how many more good orders your store could be approving. Show More * * * ### 80.0 Nps Score Already have ClearSale | A part of Experian? ### All ClearSale | A part of Experian Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ClearSale used for? ](/discussions/what-is-clearsale-used-for) What is ClearSale used for? [ E-commerce Fraud Protection Software ](https://www.g2.com/tags/e-commerce-fraud-protection-software)[ Fraud Detection Software ](https://www.g2.com/tags/fraud-detection-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.&title=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) 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[Rightbud S.](https://www.g2.com/users/1d891071-2217-482b-8380-716cbd77b523 "Rightbud S.") • about 6 years ago More Options - [ # How do I know when is possible not to be a fraud order? ](/discussions/30710-how-do-i-know-when-is-possible-not-to-be-a-fraud-order) If I have a customer with the same address on billing and shipping how is it possible mark this like not a fraud? [ Fraud Protection Software ](https://www.g2.com/tags/fraud-protection-software)[ Fraud Detection Software ](https://www.g2.com/tags/fraud-detection-software)[ Fraud Protection Software Questions ](https://www.g2.com/topics/fraud-protection) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.&title=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![The R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The R.") TR Loading... [The R.](https://www.g2.com/users/dbdcf818-a45a-49e9-9044-366701edc037 "The R.") • about 6 years ago More Options - [ # How can I exclude different emails/customers from fraud protection? Some come through other software that already already approves and insures them ](/discussions/30709-how-can-i-exclude-different-emails-customers-from-fraud-protection-some-come-through-other-software-that-already-already-approves-and-insures-them) [ Fraud Protection Software ](https://www.g2.com/tags/fraud-protection-software)[ Fraud Detection Software ](https://www.g2.com/tags/fraud-detection-software)[ Fraud Protection Software Questions ](https://www.g2.com/topics/fraud-protection) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.&title=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Juan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan P.") JP Loading... [Juan P.](https://www.g2.com/users/2032ea27-1c56-4ba4-8147-6289c6bf988c "Juan P.") • over 6 years ago More Options - [ # How can we speed up to make the response of orders faster? ](/discussions/25986-how-can-we-speed-up-to-make-the-response-of-orders-faster) So it won't take as long to answer as it is my case sometimes from 12 to 24 hours, as customers call me to ask me that when your order is coming home. This way customers are going to be happier, because we're going to be able to supply them faster. [ Fraud Protection Software ](https://www.g2.com/tags/fraud-protection-software)[ Fraud Detection Software ](https://www.g2.com/tags/fraud-detection-software)[ Fraud Protection Software Questions ](https://www.g2.com/topics/fraud-protection) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.&title=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ClearSale+%7C+A+part+of+Experian+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%0aAsk+ClearSale+%7C+A+part+of+Experian+questions+and+get+answers+from+expert+users+in+our+ClearSale+%7C+A+part+of+Experian+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts Start A Discussion * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/30c2d01e0bbfd27b82420dc37189df79/clearsale-a-part-of-experian.svg "Product Avatar Image") ### Have you used ClearSale | A part of Experian before? Answer a few questions to help the ClearSale | A part of Experian community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fclearsale-a-part-of-experian%2Fdiscuss%3Fsmall_ask%3Dclearsale-a-part-of-experian) No ## Top Contributors in ClearSale | A part of Experian 1 ![Sarah E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah E.") SE Loading... ### [Sarah E.](https://www.g2.com/users/08fe5a6a-a5de-4066-ae2f-4afec913bd08 "Sarah E.") Sr. Director of Marketing 3 pts 2 ![Tony H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony H.") TH Loading... ### [Tony H.](https://www.g2.com/users/af39dd60-e012-471b-baed-873ef5a2816f "Tony H.") Sales 1 pt 3 ![Alu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alu K.") AK Loading... ### [Alu K.](https://www.g2.com/users/6d697253-4630-4ebb-9523-b69c2d9edde7 "Alu K.") 1 pt