My experience with ClearPoint has been extraordinary from the beginning. Two years before becoming a member of ClearPoint's team, the staff continued to invite me to events and treated me as an equal. Then after joining the team, the communication and technical support continued. The City's strategic planning team is now trained and functional within a two-month timeframe. Review collected by and hosted on G2.com.

The downside is always the learning curve. ClearPoint is always available when help is needed. Review collected by and hosted on G2.com.

The support system and employees are top-level, always responding very quickly with in-depth answers to issues. If there isn't a solution already available they will do their best to craft one! They have designed the system layout to be nimble and easily re-programmable by Admins. It does what it claims to do and much more! Review collected by and hosted on G2.com.

Some nagivation issues that add in extra steps unnecesarilly. Updating information sometimes can be cumbersome. There does seem to be some instability issues as sometimes data/reports displayed incorrectly for a period of time and then suddenly resolving itself usually within a few hours. Review collected by and hosted on G2.com.

It's customizations of elements/performance metrics Review collected by and hosted on G2.com.

There is somewhat of a lag from time to time Review collected by and hosted on G2.com.

ClearPoint has a fantastic onboarding process that allowed us to quickly import our strategic plan and begin managing it in the most efficient way possible. Our Bank used to do all strategic plan updates manually and through several spreadsheets, and the switchover to a flexible, easy-to-use and automated platform has transformed how we manage our process. Review collected by and hosted on G2.com.

Nothing yet! Our experience has been extremely favorable to date. We've been using the system for 6+ months and have not had any glitches or issues that we were unable to resolve. Review collected by and hosted on G2.com.

Clearpoint helps me to communicate the stratgic plan to our internal team. The best part is the customer service. My rep took additional time to set up our account, much longer and more intensive than most of his clients. Review collected by and hosted on G2.com.

The product has a steep learning curve, at least for a user like me who has to navigate a complex strategic plan for my organization. They offer trainings, tools, and personal support, which has been a lifesaver. I look forward to working in it independently and fully self-serving. Review collected by and hosted on G2.com.

I was looking for a way to move my organization out of excel and into a visualization platform for dashboards and data. What I found in ClearPoint was much more. ClearPoint will allow us to house all our data in one location, automate data population, and link our improvement projects to elements such as departments, strategic values, and key measures. It was a solution for a lot of manual, fragmented processes. Review collected by and hosted on G2.com.

There is a learning curve, and setup has been challenging. But with our ClearPoint Associate Consultant, DeAndre Thompkins, we were able to navigate these hurdles and thoroughly customize the platform to meet our needs. Review collected by and hosted on G2.com.

It's an intuitive platform that allows our organization to track and make meaning of our progess. The customer support is also solid. Review collected by and hosted on G2.com.

It took a while for us to build out our plan in the system and ensure it worked the way we need it to. Review collected by and hosted on G2.com.

Clearpoint has enabled our organization to deploy the County's first Strategic Plan dashboard, allowing our residents to review and evaluate our performance regarding the goals and objectives that our Board of County Commissioners established for the community.

Marisa Sailus provided Flagler County excellent customer service and was a great implementation consultant! Review collected by and hosted on G2.com.

Some of the public training sessions were hard to see and follow, according to some of the feedback received by our users. However, later we were able to follow up and obtain clarification. Review collected by and hosted on G2.com.

The ClearPoint sync allows users to enter data without completely learning a new software. We are able to have one Admin who is an "expert" in the software, and all other strategy owners provide their data through excel sync files. Also, the excellent customer service allows the 'expert' to get help whenever needed. Review collected by and hosted on G2.com.

Anyone using the software will need to spend ample time learning the in's and out's of a new software. The features are robust and take some time to understand. Review collected by and hosted on G2.com.

The platform can take data and information and turn it into a nice dashboards; It also enables effective monitoring of strategic plan implementation progress. Review collected by and hosted on G2.com.

The base element of time for tracking is monthly--so tracking items on a weekly basis in a scorecard isn't possible. Review collected by and hosted on G2.com.