ClearPoint is incredibly user friendly which makes it easy to have people from all levels of the organization, from the City Manager to data input staff, use the system in the way that works for them. Review collected by and hosted on G2.com.

This isn't so much as a dislike but my own time management issue. ClearPoint is always improving and it can be a bit much to keep up to date with all the new improvements. Review collected by and hosted on G2.com.

The best thing I liked was the sense of building a relationship with us and not just saying "here is the application, best of luck." Another thing was that when we encountered issues, they were addressed quickly and in a cooperative manner. There was no finger-pointing. Lastly, the biggest "like" is simply the ease of use, as the application is very intuitive after a little exploration. Review collected by and hosted on G2.com.

Honestly, there are no downsides at this moment. However, as a suggestion from a project management standpoint, I would say this: I think sticking to or reinforcing the onboarding process with the "Success Portal" could have been emphasized a little more. While we worked directly with Ted, who was amazing, I feel the Success Portal could have been leveraged a little more to help maintain a structured approach to things. Review collected by and hosted on G2.com.

Representation of balanced scorecards and automation Review collected by and hosted on G2.com.

A few admin features requiring more efficiency investment Review collected by and hosted on G2.com.

As a first-time user, ClearPoint Strategy has been super useful for our organization to streamline our strategy reporting and management. It is easy to track, generate and share reports with stakeholders. Every time I needed help, the support team was incredibly patient and thorough in assisting me through everything. Their guidance made the whole process much smoother. Review collected by and hosted on G2.com.

The user interface isn't always super intuitive, which sometimes made navigation a bit challenging and the need to reach out to customer support. Review collected by and hosted on G2.com.

The graphs & reports that ClearPoint produces are very helpful visual tools that keep us on track with goals, & the team (specifically Andrew Middleton) have been very helpful in addressing questions. Review collected by and hosted on G2.com.

It can be a little difficult to get everything to appear as I'd like, but the team has helped me resolve some of that. I also don't love how when you open a Measure tab from the Default scorecard page or search for a specific owner, the Default list will reset every time instead of keeping its place. It can be annoying to have to scroll over & over when there are so many goals. Review collected by and hosted on G2.com.

Our strategy team has been very impressed with not only the customizable platform for our County's unique setup, but also with the consistent and reliable support from the setup team, and the clear communication from start to finish. Review collected by and hosted on G2.com.

I have no complaints about the platform or any of the people we have worked with along the way. Review collected by and hosted on G2.com.

The staff were the best part of ClearPoint. The technical and account support was invaluable while getting to know a new system. The system itself is straightforward and user-friendly, and the Success Portal trainings filled in any gaps. Review collected by and hosted on G2.com.

Because it is a new system, it took some getting used to. As the team uses it more, it is easier, but it can be a challenge to juggle multiple tools for project management. Review collected by and hosted on G2.com.

Clearpoint is super user friendly. It doesn't take long to learn how to navigate the application. I am most excited about my personal workspace that will serve as a one stop shop for me. I am excited to the use the AI function for data analysis to help make the best decisions possible. Clearpoint has quickly responded to any requests that we have requested and trained us how to make changes in the future. They individualized training plans for our administrators as well as end users. The training has been beneficial and has our end users using the application within 2 months of launching application. Clearpoint has given us a framework for developing our corporate strategy as well as establishing a current state. The onboarding manager has been exceptional and led us through implementation seamlessly. Review collected by and hosted on G2.com.

I haven't found anything I don't like yet. Review collected by and hosted on G2.com.

The recent support by Marisa Sailus has been top notch. Review collected by and hosted on G2.com.

I wish our organization could utilize it more fully. Review collected by and hosted on G2.com.

easy to use, continuous support, easy to generate report Review collected by and hosted on G2.com.

sometimes the server is down for a short time Review collected by and hosted on G2.com.