I appreciate the clarity of the feedback provided by ClearlyRated, making it easy to identify patterns and catch issues early. This allows me to understand where our company is performing well and take proactive measures before small problems escalate. The platform significantly enhances leadership visibility, thanks to its dashboards and reporting tools, which effortlessly demonstrate satisfaction trends and impact on retention without manual effort. Additionally, the small time commitment required to set up ClearlyRated is invaluable as it runs seamlessly in the background, delivering useful data to the right people. Consequently, it has directly contributed to improving client retention and strengthening relationships with consultants. I find the tool to be incredibly reliable for tracking satisfaction across our ecosystem and maintaining a strong awareness of client and consultant sentiment. I would recommend ClearlyRated to any team interested in consistently measuring relationship health without imposing a substantial workload. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

I feel that our clients and providers are confident completing surveys presented by ClearlyRated. The surveys are user-friendly and take very little time to complete. Review collected by and hosted on G2.com.

I’d like our company representative to check in at key points throughout the timeline and around important deadlines, so we can make sure nothing gets missed during the survey timeframe. Review collected by and hosted on G2.com.

The insights gleaned from the reviews and some of the information the dashboards provide Review collected by and hosted on G2.com.

It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. Review collected by and hosted on G2.com.

I have recently gained experience with another competitor platform which makes it extremely difficult to send individual surveys if they have already been sent previously. CR allows a very easy resend process and the dashboard to view results is extremely user friendly. Review collected by and hosted on G2.com.

The user interface could use a visual overhaul. Review collected by and hosted on G2.com.

I appreciate ClearlyRated's clean and intuitive dashboard, which allows quick access to individual partner data and simplifies filtering potential problems and opportunities. I love the ease of setup, especially with support from a dedicated specialist who handled most of the process. The integration with HubSpot significantly saves time by improving data import efficiency. I also value the three-year trend feature on the dashboard and the flexibility to view responses based on NPS scores. The exceptional customer support, termed a 'white glove experience,' further enhances my satisfaction. Review collected by and hosted on G2.com.

I feel that the integration with HubSpot could be improved. Currently, it’s beneficial for importing client data by solving the manual import process, but I would like more extensive data transfer capabilities. Specifically, I would prefer if more information, aside from the basic NPS metrics, could be mapped back into HubSpot. Review collected by and hosted on G2.com.

What I like best about ClearlyRated is the ability to gain an understanding of our firm and business operations in the eyes the employees, candidates and clients we serve. Giving each of these demographics a voice to share unlocks insights that are difficult to attain otherwise. Secondly, I love the opportunity to compete for excellence in the Best of Staffing Awards. This pushes both internal and external performance. Review collected by and hosted on G2.com.

I have nothing to contribute in terms of dislike. As my firm's Brand Manager, working with ClearlyRated's sales team and account manager has been nothing but helpful! Review collected by and hosted on G2.com.

I really like ClearlyRated for its ease of use, which makes capturing our client experience a breeze. The new dashboards and reporting are standout features that I appreciate, as they help us effortlessly track and showcase the ROI of our investment to our CEO. Additionally, the ability to receive instant feedback is incredibly valuable, whether it's addressing detractors or highlighting great testimonials. Overall, the setup process was straightforward and easy, enhancing my satisfaction with the service. Review collected by and hosted on G2.com.

The cost was a factor. Review collected by and hosted on G2.com.

The staff is very easy to work with The software makes it easy to understand the data, Review collected by and hosted on G2.com.

I do not dislike anything about the solution Review collected by and hosted on G2.com.

ClearlyRated has updated their UX for both front-end and back-end users. You now have more flexibility in how you view and digest the data, with options ranging from highly detailed, granular insights to quick, high-level summaries Review collected by and hosted on G2.com.

They did make this improvement. Right now I don't have any further suggestions. Review collected by and hosted on G2.com.

I really like the ease of use and the quickness of the surveys for our Clients, Talent, and Internal Staff on ClearlyRated. The initial setup was extremely easy, and it's straightforward to integrate and launch surveys to our recipients. The surveys are also easy to take, which means we actually get responses back from our end users. I also appreciate the integrity of the company. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.