I like how ClearFeed uses AI to handle common questions automatically. This saves our support team a lot of time. The integration with Slack is very smooth, making it easy to provide support directly in our main communication tool. When the AI can't handle a question, it quickly passes it to a human agent, so we always provide good service. Review collected by and hosted on G2.com.

Setting up ClearFeed and customizing the AI responses can take some time. The process could be easier with more detailed guides or tutorials for new users. Review collected by and hosted on G2.com.

I like that each question can be put into a category and save me time Review collected by and hosted on G2.com.

I do not like how i cannot see attachments or get notoficatiosn for new messages in conversations Review collected by and hosted on G2.com.

ClearFeed helps our team keep client communications organized and improves our ability to respond quickly and efficiently. We love the weekly metrics that are shared, which can help our team improve effectiveness and response time. Review collected by and hosted on G2.com.

Client messages that are sent in different threads around the same time often show in the same thread, which is confusing. Review collected by and hosted on G2.com.

I’ve been using ClearFeed for months to manage our support and internal alerting process and it has drastically improved how we handle requests. Review collected by and hosted on G2.com.

I do not have any downsides of using Clearfeed Review collected by and hosted on G2.com.

Support team is fast to respond and resolve issues and they are using AI to fill in some info. Review collected by and hosted on G2.com.

Cannot think of any downsides at the moment. Review collected by and hosted on G2.com.

It really help us with the AI responses from previous tickets in order to solve present ones. Really appreciate the tool as it allos us to have a more approached contact with customers Review collected by and hosted on G2.com.

Nothing up to now I can think of. Keep the good job! Review collected by and hosted on G2.com.

It is easy to get to know better and it has a lot of useful features. I really liked how easily it integrates with Slack Review collected by and hosted on G2.com.

This might be something that only I have but it sends a lot of messages across Slack and thus creates an abundance of notifications Review collected by and hosted on G2.com.

I love that Clearfeed's UI is intuitive and user-friendly. I also love the concept of Collections to organize channels into groups, and I feel like it understands how the support team works based on Slack requests. Clearfeed support team has also been very responsive to all the requests I've raised, and most of my feature requests have been implemented in a timely manner. Review collected by and hosted on G2.com.

Since this is a tool that integrates directly into customer Slack channels, it would be nice to see a more thorough coverage of security issues. For example, it would be nice to have a feature that prevents or warns you if collection or form settings could compromise the customers' data. Review collected by and hosted on G2.com.

I like Clearfeed's ability to track Slack conversations and transfer to Zendesk, its ability to send Slack communications en masse and it's internal AI search capability. Review collected by and hosted on G2.com.

Clearfeed's engagement reporting is rudimentary. For example, it can't measure Slack reactions. I would also like Clearfeed to integrate with other tools so I could send automated Slack messages. It's too manual today. Review collected by and hosted on G2.com.

ClearFeed allows our team members to take ownership and resolve requests directly from a single triage Slack channel rather than joining 100+ Customer Slacks.

Additionally, it facilitates seamless two-way sync between Slack and Zendesk so that we can convert Slack requests to Zendesk tickets for any issues/bugs and provides comprehensive reporting capabilities in Slack. Review collected by and hosted on G2.com.

There is nothing specific to highlight; the product is very intuitive and solves its intended purpose. Review collected by and hosted on G2.com.