Clearfeed has been a solid addition to our team’s workflow. It’s really helped us streamline internal processes and stay on top of requests more efficiently. What I appreciate most is their support team—they’re responsive, open to feedback, and genuinely committed to improving the product. You can tell they care about building something that works for their users. They’ve been great about adapting and evolving based on our needs, which makes a big difference. Review collected by and hosted on G2.com.

It's taken some time to iron out the best workflow and best practices for our team. Review collected by and hosted on G2.com.

The ease of use, and the reliability. Customer service has been great in helping us get everything set up. Review collected by and hosted on G2.com.

There were a few limitations in the build out of our slack messages in how we wanted them to look vs. our previous connection tool, but were not large enough to cause any major issues. Review collected by and hosted on G2.com.

It's nice that it aggregates all customer asks into a separate channel, though this can be easily achieved just monitoring the channels themselves Review collected by and hosted on G2.com.

Doesn't recognize actual customer asks well

Creates a confusing second copy of all slack threads

Makes slack more confusing to use Review collected by and hosted on G2.com.

Clearfeed allow users to quickly send us feeback. I like that we can answer issues directly in our Slack. Review collected by and hosted on G2.com.

The triage channel in Slack is convenient to answer one issue, but it's sometime hard to keep track of all of the current issues. Review collected by and hosted on G2.com.

It's easy to setup. You essentially set it and forget it.

Their support is also great! Everytime I send a message to them in our dedicated Slack channel, I get a response fairly quickly. They also recently offered to get on a call with me to help create a workaround for an issue I was having. They work in the IST timezone so it's great that they were able to accommodate my MST timezone to setup that call. It was genuinely 10pm for them, and 9am for me. Yet I still got the support I needed, thanks Lalit and the rest of the ClearFeed team! Review collected by and hosted on G2.com.

I know they're working on it, but would love to see more trigger/condition functionality in their automations. Review collected by and hosted on G2.com.

When I found out Atlassian had aquired Halp I knew that was the end of an amazing Slack driven IT Support Desk. But since then I have discovered ClearFeed and it has been a perfect replacement, and with the added AI and Knowledge Base, it performs incredibly well. It was so easy to set up and get it working, and integrating with Slack was an absolute breeze. Honestly I could have had ClearFeed set up and ready for production use in a single day.

Their customer support is also amazing, you get added to a slack channel and if there are any issues you can just reach out. They have been so accomodating and friendly, always sorting out any issues. ClearFeed is now our main ticketing solution and we use it exclusively and frequently. Review collected by and hosted on G2.com.

I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! Review collected by and hosted on G2.com.

Their support staff was very communicative and helpful and even listened to our product requests and put it on their roadmap. The UI is very easy to use and the knowledge base is very built out as well. It was easy to set up and integrate into our tech stack and our whole team was able to execute their functions much easier day-to-day. Review collected by and hosted on G2.com.

They are still building out some of the features and it could be a bit more robust on the reporting side. Review collected by and hosted on G2.com.

I've never been confronted to such an easy tool to implement. Usage of many features easily integrated for my use cases which makes it used a lot.

Customer support is very close to your issues Review collected by and hosted on G2.com.

I wouldn't have any on my mind for now ! Review collected by and hosted on G2.com.

I love that ClearFeed keeps track of the requests out customers make. Relatively simple and clean to use and keeps things from falling through the cracks. Review collected by and hosted on G2.com.

The organization of message threads within requests is sometimes confusing to me. Review collected by and hosted on G2.com.

It shows the time taken to solve each ticket accurately Review collected by and hosted on G2.com.

Pausing or keeping the ticket on hold by stopping the running time is a pain. Review collected by and hosted on G2.com.