It auto-organizes for our team without having to track or tag important conversations and slack threads Review collected by and hosted on G2.com.

Sometimes the extra channels make it hard to know what is internal and external so you have to double check constantly you've responded in the correct thread Review collected by and hosted on G2.com.

Its an awesome tool for automation, gets the job done Review collected by and hosted on G2.com.

Complexity in Setup and Configuration

ClearFeed is powerful, but it isn’t exactly “plug-and-play,” especially when you’re trying to support more complex workflows.

Initial Learning Curve: Setting up triggers, automated responses, and bidirectional syncing with tools like Jira or Salesforce can get fairly technical and may take a meaningful amount of time to configure properly.

Workflow Maintenance: As your Slack channel structure or internal processes evolve, you’ll often need to go back and manually adjust your ClearFeed configurations so nothing “leaks” through the cracks. Review collected by and hosted on G2.com.

Great tool for slack support. Havent faced a challenge so far.

Ease of use & tracking. Review collected by and hosted on G2.com.

They can support integrations with other tools as well. It would help to have a unified system for our support process. Review collected by and hosted on G2.com.

As a software engineer, it helps me to keep track of open support request and better manage context switching. I feel it's very easy to use and is something that integrates into our day-to-day as a SaaS company. Review collected by and hosted on G2.com.

Couldn't find anything I dislike in the past year or so using it. I am only a user in terms of receiving notifications/communications and do not have input on integration or more extensive features. Review collected by and hosted on G2.com.

Clearfeed made it extremely easy for us to link our ticketing system to our customers in slack. The UI is super easy to use - I am not a developer, by any stretch, but was able to effectively be the Admin for this tool and easily add/remove slack channels. Our teams can meet our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. Review collected by and hosted on G2.com.

Honestly, nothing - easy to use tool that accomplishes our objective of meeting our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. Review collected by and hosted on G2.com.

The dashboard helps in tracking the inflow of tickets in a realtime manner Review collected by and hosted on G2.com.

Custmization options can be increased in terms of reactions driven actions Review collected by and hosted on G2.com.

the problem it solves is great, we have used it extensively Review collected by and hosted on G2.com.

the ui is too hard to understand , feel like a lot of improvement needed Review collected by and hosted on G2.com.

Great solution for Slack support via Zendesk. Great Support. Review collected by and hosted on G2.com.

A bit complex to adjust the triggers to our way we implement Zendesk statuses. Review collected by and hosted on G2.com.

everything there is to offer about the sofware Review collected by and hosted on G2.com.

nothing yet as i need to discover more about it Review collected by and hosted on G2.com.

Its got a great UI thats easy to filter. Review collected by and hosted on G2.com.

Im not sure if it is our configuration, but it would be good to get some automated updates on the ticket status Review collected by and hosted on G2.com.