I love how organized it looks, I am able to clearly distinguish my tickets under collections. And the insights part is also quite well thought through Review collected by and hosted on G2.com.
Nothing as such, I don't see any major issues with it. Review collected by and hosted on G2.com.
Overall, Clearfeed has greatly improved my workflow, and I would highly recommend it to anyone looking for a reliable and efficient solution. It's definitely worth the investment! Review collected by and hosted on G2.com.
Nothing as such. Everything is fine and support is prompt in responding to my inquiries and provided clear, helpful guidance. Review collected by and hosted on G2.com.
Thanks for your feedback.
Great tool for tracking questions and requests from our employees. Review collected by and hosted on G2.com.
Only issues we are currently having is viewing attachments on tickets. Review collected by and hosted on G2.com.
Thanks for your feedback. We are working on a feature to store attachments on ClearFeed so that they can be natively rendered on the webapp
The tool was simple and straight forward it was very easy to implement. I like how it abided seemlessly with Slack's use cases (Like using emojis).
Didn't spend much time on enabling training agents and admins. The customer support was very responsive and that helped the enablement and implementation very quick. Review collected by and hosted on G2.com.
There was minor intutive issues for me in the webapp. Review collected by and hosted on G2.com.
Thanks for your feedback. It will be great if you would be open to share with us more detailed feedback on the webapp at support@clearfeed.ai.
Although the team is fairly small, ClearFeed tries to provide good customer support for us when we ask for a specific feature we need or help.
The sync between Zendesk and Slack is pretty smooth too with no high latency while allowing public comments to go through and blocking internal comments from showing up in the customer slack channel. Review collected by and hosted on G2.com.
The format doesn't exactly match up between Slack and Zendesk.
For example, if I type something in code block on Zendesk, the same code block format won't show up on Slack. Review collected by and hosted on G2.com.
Thank you for your feedback about the code block formatting issue between Slack and Zendesk. We appreciate you bringing this to our attention, and our development team will reproduce and try to work towards solving this issue.
ease of use, support, ease of implementation Review collected by and hosted on G2.com.
nothing at the moment. would like to see more integrations available. Review collected by and hosted on G2.com.
Thank you for your feedback about integrations. We have a healthy pipeline of integrations and continuously prioritize these based on customer feedback. If you share more specific feedback with us on support@clearfeed.ai with your integration use-case, we can review and get back to you on the same.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it :-)
Clearfeed's triage approach was excellent for us to focus on one channel. Review collected by and hosted on G2.com.
Nothing much specific. It would be nice if they did a good practices part of product itself (eg: muting customer channels) Review collected by and hosted on G2.com.
Intgeration with slack works well, clearfeed interface is also nice Review collected by and hosted on G2.com.
Ticket status should be more flexible for the user Review collected by and hosted on G2.com.
The ability to simultaneously update different communication channels is very powerful Review collected by and hosted on G2.com.
I have not experienced any significant downsides at this time Review collected by and hosted on G2.com.
Thanks for your review Kenneth.
ClearFeed helps us manage customer interactions over Slack easily and in a scalable fashion. Review collected by and hosted on G2.com.
I would like a more white label option. The ClearFeed branding can be a little in your face. Review collected by and hosted on G2.com.