ClearFeed Reviews & Product Details

When I found out Atlassian had aquired Halp I knew that was the end of an amazing Slack driven IT Support Desk. But since then I have discovered ClearFeed and it has been a perfect replacement, and with the added AI and Knowledge Base, it performs incredibly well. It was so easy to set up and get it working, and integrating with Slack was an absolute breeze. Honestly I could have had ClearFeed set up and ready for production use in a single day.

Their customer support is also amazing, you get added to a slack channel and if there are any issues you can just reach out. They have been so accomodating and friendly, always sorting out any issues. ClearFeed is now our main ticketing solution and we use it exclusively and frequently. Review collected by and hosted on G2.com.

I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! Review collected by and hosted on G2.com.

1. ClearFeed gives the exact picture of how many active issues are there.

2. It provides all the critical notifications on time which helps to take quick action.

3. Its integration with Slack which provides instant notifications. Review collected by and hosted on G2.com.

1. Multiple Assignees on a single ticket and in the table edit.

2. The ticket description cannot be edited if the resolution date is not provided, which becomes a problem if the user adds the wrong description. Review collected by and hosted on G2.com.

We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience.

The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency. Review collected by and hosted on G2.com.

Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes. Review collected by and hosted on G2.com.

Clearfeed has created a lot of visiblity for communication done by customers over Slack and makes sure that nothing fall through cracks. Overall, thisresulted in a better customer expeirence. The product has continuouly evolved in the last couple of years and the Clearfeed team provided great support throughout helping us adopt it well. Review collected by and hosted on G2.com.

Cant think of any downside, the product is well thought. Would love to see CF agent getting added to private channels on its own. But I believe thats limitation on the Slack side. Review collected by and hosted on G2.com.

We transitioned from using Google Sheets to managing our issue threads to Clear Feed, and the experience has been fantastic! The integration was seamless, and the support team has been exceptional. They took all our feedback and suggestions seriously and UI is quite easy to manage. We use the product almost daily, and it has been working very well for us. When we first started with Clear Feed, it was quite basic, but through testing, we were able to provide various suggestions and feature requests. Impressively, the team listened and implemented many of them. We understand that some requests couldn't be fulfilled due to product limitations, but they made a sincere effort to consider every piece of feedback. Overall, I'm very pleased with the product and the support, and I look forward to the same level of responsiveness in the future. Review collected by and hosted on G2.com.

There are no downsides to mention. We've shared multiple feedbacks & suggestions, and each time we've received a prompt response. We're hoping we'll continue to see the same level of responsiveness moving forward. Review collected by and hosted on G2.com.

ClearFeed has revolutionized our customer support operations. By seamlessly integrating with Slack, it has streamlined our ticket management process, improved response times, and boosted overall team efficiency. We love how it automatically converts Slack threads into tickets, ensuring nothing falls through the cracks. The ability to track SLAs, prioritize issues, and collaborate effectively within Slack has significantly enhanced our customer satisfaction. Additionally, ClearFeed's robust analytics provide valuable insights to optimize our workflow. It's ability to reference documentation and auto-suggest solutions is game changing. Review collected by and hosted on G2.com.

The types of users that can be on clearfeed tenant is limited to admin and regular user. More granularity would be appreciated. Review collected by and hosted on G2.com.

I love how easy it was to setup, the help centre is extensive! We just wanted a decent tool for internal tickets. We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics.

The support team are great also, i've sent a couple of messages of issues/support needed and theyre always so quick to respond and troubleshoot/update me.

You can make the tool as simple as you like, or use the more advanced features and bulk out your setup, I feel like it really does fit everybody. Review collected by and hosted on G2.com.

The cap of GPT powered answers. Im worried we'd go over the limit so havent enabled this as of yet.

Halp had something similar, you could load answers into the tool itself, and when certain words or phases were asked it would send the answer you have outlined and offer if this hepled the user. This didnt have a cap either, so you could really bulk out some of your automated responses to common questions.

GPT is all the rage now so I get it, but Halp had a good non GPT, non capped version, overall the tool was cheaper for the same offering as Clearfeed. Review collected by and hosted on G2.com.

It simplifies data management and enhances communication efficiency, making it a valuable tool for streamlining workflows between teams across the organization. Its easy-to-use dashboard and interactive data make it a perfect tool to consolidate all solutions under one umbrella. We use it on a daily basis to streamline support tickets and resolve them within the SLA. This helps our customer support team address issues efficiently, and its ease of implementation makes it simple to track and manage. Review collected by and hosted on G2.com.

Sometimes, when we share the feed link with someone else, it doesn’t open and gets stuck. It seems like a bug, but it’s actually a UI issue, as I believe. Review collected by and hosted on G2.com.

I like the Clearfeed team's willingness to listen to feedback and improve the product. It is very similar to Halp Assist, but improves the features in a meaningful manner. Review collected by and hosted on G2.com.

Not a whole lot to dislike, but some more customization options would be nice. Like the ability to turn off ticket status updates in Slack threads. Review collected by and hosted on G2.com.

Integration is seamless, blends in nicely with existing workflows

Zero training is needed for support agents, as the tool leverages the familiar Slack UI

Promotes real-time incident response and resolution - which is exactly what customers expect from this type of channel communication

Support is top-notch Review collected by and hosted on G2.com.

We still use Zendesk as our chief triage tool, so there is some context-switching between the platforms Review collected by and hosted on G2.com.