Lindsey M.
LM
Lindsey M.
Marketing Director
Machinery
Small-Business (50 or fewer emp.)
"The extra team members you didn't know you needed"
5/5
What do you like best about Claude?

I really like the way Claude is structured, with the ability to have separate projects with completely different instructions and background, as well as the desktop app that can integrate with the other programs I use daily. Review collected by and hosted on G2.com.

What do you dislike about Claude?

I would like to have a short outline of every conversation like a table of contents, so I can easily jump back to earlier parts of our conversation. I have this issue with most of the LLMs and maybe this feature is there and I just overlooked it! Review collected by and hosted on G2.com.

Rohan H.
RH
Rohan H.
Continuous Improvement Engineering Manager
Food Production
Mid-Market (51-1000 emp.)
"Clean, Reliable UI with Thoughtful AI That Delivers Strong Value"
5/5
What do you like best about Claude?

I like Claude because it offers a clean and easy-to-use UI/UX, making it simple to navigate and work with. The integrations are useful for connecting workflows, while the overall performance feels reliable for writing, summarising, and working through detailed tasks. From a pricing/ROI perspective, it provides strong value because it saves time and improves the quality of written output. The support and onboarding experience is straightforward, helping users get productive quickly. Its AI/intelligence is also a major strength, as it gives thoughtful, well-structured responses and handles complex prompts in a clear and balanced way. Review collected by and hosted on G2.com.

What do you dislike about Claude?

It can be slow with its processes and take time to action instructions. It is also limited with sharing the work destination folders as that has to be on a local drive. cannot share across google drive and dont like that. Review collected by and hosted on G2.com.

Deepak J.
DJ
Deepak J.
Software Engineer
Small-Business (50 or fewer emp.)
"Clean, Minimal UI with Standout AI Intelligence for Deep Work"
4.5/5
What do you like best about Claude?

Claude has a very clean and minimal UI, which makes it easy to focus without distractions. The UX feels smooth and simple, especially for long conversations or detailed work.

In terms of integrations, it’s still fairly limited compared to some competitors, so it’s not as plug-and-play with external tools.

Performance is strong, especially for reasoning, writing, and handling long contexts without losing track of the conversation.

Pricing feels reasonable for the value, especially if you use it regularly for work, so the ROI is good for writing, coding, or analysis tasks.

Support and onboarding are straightforward, but fairly lightweight; there isn’t a lot of guided setup.

The AI intelligence is the standout feature. It’s particularly good at structured thinking, explaining concepts clearly, and producing high-quality, natural responses. Review collected by and hosted on G2.com.

What do you dislike about Claude?

Claude has limited integrations and minimal onboarding support. It can be overly cautious in responses and sometimes less precise on niche topics. Pricing may feel high for light users, and overall ecosystem features are still not as extensive as some competing AI tools. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Claude as a Thinking Partner"
4/5
What do you like best about Claude?

I feel Claude reads what you actually need, not what you ask for, and delivers it. I use it daily to think through architecture decisions, automate repetitive analysis, and build IP that scales my impact. But what I value most is that it's a thought partner Review collected by and hosted on G2.com.

What do you dislike about Claude?

The context window is still the real ceiling. I can load a lot of information, but there's a wall — you hit it when working with massive codebases, thick documentation, or complex multi-file refactors. And when you hit it, you have to break the problem into pieces, which introduces friction. And trying to download the previous file is really complicated. Another thing is the constant updates. Review collected by and hosted on G2.com.

Kevin K.
KK
Kevin K.
Pastor
Information Technology and Services
Small-Business (50 or fewer emp.)
"User-Friendly, Accurate AI with Great Performance, Support, and Affordable Pricing"
5/5
What do you like best about Claude?

I use claude for it's user friendly interface. I have integrated Claude into lovable and my dashboard and use it for alot of coding projects. Performance in overall is very good and accurate. Pricing is affordable for the usage that I'm currently using. Claude has a very good support and onboarding system that is mostly automated for ease of use. I really like the Ai and understand how to get the most performance from it! Will gladly recomend Claude to all my peers! Review collected by and hosted on G2.com.

What do you dislike about Claude?

Sometimes when I really get busy with a big project claude gets a bit expensive, but mainly overall is affordable. Review collected by and hosted on G2.com.

Sean C.
SC
Sean C.
Senior Product Manager
Mid-Market (51-1000 emp.)
"Autonomous, Reliable, and Incredibly Capable for Real Work"
5/5
What do you like best about Claude?

What I like best about Claude is how capable it feels when handling real work. It doesn't just generate text. It can actually take action, execute multi-step tasks, and work through problems with very little guidance.

As a non-technical product manager, that's been incredibly valuable. I've used Claude to build apps, scrape websites, and automate workflows that would normally require engineering support. It often feels like having an exceptionally smart researcher and operator available whenever I need one.

It's also highly reliable. It hallucinates less than other models I've used, reasons carefully, and asks clarifying questions when something is ambiguous. That combination of autonomy, competence, and good judgment makes it the most useful AI product I use today. Review collected by and hosted on G2.com.

What do you dislike about Claude?

The usage limits have become unsustainable, particularly in recent months with Opus 4.8 and the pricing tier changes. I run out of credits far too often on the Pro tier. I can maybe complete one task out of five that I want to do before hitting session limits.This happens even when I'm actively managing context by splitting work across different sessions. For a paid tier, the restrictions feel too tight. When Claude is this capable at handling real work, being constantly rate-limited undermines the value. I find myself rationing usage or leaving tasks unfinished, which defeats the purpose of having the tool in the first place. Review collected by and hosted on G2.com.

Aleksandra B.
AB
Aleksandra B.
Technical Support Manager with Handsontable
Small-Business (50 or fewer emp.)
"Great for Organizing Data Structures and Building Clear, Logical Graphs"
4.5/5
What do you like best about Claude?

It is a great tool to organize data structure and create simple graphs (not pretty but logically correct). It also works well as a programmer (does not loop itself on one path of thinking). I never needed to contact their Support. I use it within Projects to run predefined reports based on my dataset JSON and found it consistent in returns which helps me to organize my reports. Review collected by and hosted on G2.com.

What do you dislike about Claude?

It lacks generating better images. Also those graphs could look better. Review collected by and hosted on G2.com.

Chukwunonso N.
CN
Chukwunonso N.
Lead Designer/Founder
Design
Small-Business (50 or fewer emp.)
"Custom Skills and Presets Make Delivering Consistent Designs and Code Fast"
5/5
What do you like best about Claude?

I like the fact that I can create custom skills and also import preset skills using the skills builder allowing me to save time and deliver predictable quality ui/ux designs and code for my projects. The pricing is relatively fair and its easy to setup especially on my macbook pro where i have it installed via dmg and terminal. Review collected by and hosted on G2.com.

What do you dislike about Claude?

The tokens run out really fast compared to other AI tools out there which can really be frustrating especially when I'm working on a UX design project or integrating with Figma through the MCP for designs. This sometimes causes unneccessary delays in my work delivery as I have to wait for tokens to reset. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Exceptional Reasoning and Long-Context Understanding That Supercharges Productivity"
5/5
What do you like best about Claude?

What I like most about Claude is its exceptional reasoning ability and the quality of its responses. It consistently produces well-structured, detailed, and thoughtful answers, especially for complex technical and analytical tasks. The biggest benefit is productivity. It helps me solve technical problems, create documentation, review code, and brainstorm solutions much faster, allowing me to focus more on implementation and decision-making rather than repetitive research and writing. Excellent understanding of long conversations and large documents. High-quality writing that requires minimal editing. Strong coding assistance for debugging, refactoring, and code reviews. Clear explanations for complex technical concepts. Ability to generate structured documentation, reports, and professional content. The most valuable feature is its long-context understanding. I can provide detailed requirements, code snippets, or lengthy documents, and Claude maintains context throughout the conversation, resulting in more accurate and relevant responses. Review collected by and hosted on G2.com.

What do you dislike about Claude?

While Claude is one of the best AI assistants I've used, there are a few areas where I think it could improve. It can occasionally be too conservative and avoid answering prompts that could reasonably be addressed. Responses are sometimes longer than necessary when a concise answer would be more useful. Real-time information and external integrations are more limited compared to some competing AI tools. For highly specialized or rapidly evolving topics, responses still need to be verified. It doesn't always follow very specific formatting instructions on the first attempt, requiring an additional prompt. The biggest drawback is that it occasionally prioritizes caution over efficiency. There are times when I would prefer a more direct, actionable response instead of additional disclaimers or clarification. Review collected by and hosted on G2.com.

Jenson T.
JT
Jenson T.
Head of Growth, APAC
Staffing and Recruiting
Enterprise (> 1000 emp.)
"Honest, Nuanced Reasoning for Complex Work—From Research to Strategy"
5/5
What do you like best about Claude?

Honest and direct as it tries to tell me what I actually think, including when I'm uncertain or when I disagree, rather than just saying what sounds good.

Nuanced reasoning as I enjoy working through complex problems esp with legal documents, business strategy, investment research and trying to get the details right rather than giving surface-level answers. Adaptable tone as I can switch between being a sharp analytical tool and a casual conversational partner depending on what the moment calls for. Review collected by and hosted on G2.com.

What do you dislike about Claude?

I have experienced that Claude Code hits usage limits much faster than expected, restricting productivity. I feel that the cost of subscription doesn't always justify the output, especially when it still requires heavy human editing. Review collected by and hosted on G2.com.