PP
Peter P.
Professor
Internet
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Much more than CRM"
5/5
What do you like best about CiviCRM?

Brings multiple information sources into one database - contacts, payments, event registrations, bulk email, etc. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Complexity can be overwhelming to first time users that don't take the time to look through documentation. Review collected by and hosted on G2.com.

EM
Eliot M.
VP of Client Solutions
Marketing and Advertising
Business partner of the seller or seller's competitor, not included in G2 scores.
"Powerful and Approachable solution for non-profits"
5/5
What do you like best about CiviCRM?

open-source, non-profit specific CRM that works with a range of web platforms. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

architecture can be difficult to customize/add code - especially for beginners. Review collected by and hosted on G2.com.

DO
Dan O.
Owner
Information Technology and Services
Business partner of the seller or seller's competitor, not included in G2 scores.
"Enterprise-grade open source contact, membership and event management"
4/5
What do you like best about CiviCRM?

Implementation for simple use cases can be accomplished rapidly. Choice of CMS integration (Drupal, Wordpress, Joomla). Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Some features currently lagging on Wordpress platform, but this is a work in progress. Review collected by and hosted on G2.com.

Diego V.
DV
Diego V.
Datacenter Operations Manager
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"An excellent management software for the Third Sector"
5/5
What do you like best about CiviCRM?

CiviCRM is a high-quality free software, made with respect for those who will use it. It has an excellent set of features to help third sector organizations relate to their members. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

We need to complete the translation process of CiviCRM into Brazilian Portuguese. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Business partner of the seller or seller's competitor, not included in G2 scores.
"Exceptionally poweful open-source CRM"
5/5
What do you like best about CiviCRM?

The out-of-the-box functionality matches competitors, but CiviCRM pulls ahead thanks to its endless customizability Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Requires a relatively high level technical knowledge to setup and configure Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
"great nonprofict CRM tool"
4.5/5
What do you like best about CiviCRM?

It is very intuitive, especially for the nonprofit sector. It has been very easy to train existing staff and new hires on using it. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Overall we've been happy with it. There have been a handful of customization tweaks we've been interested in that have not been cost effective to pursue, but finding alternative ways of doing things may ultimately been better for us in the long run. Review collected by and hosted on G2.com.

Verified User in Executive Office
CE
Verified User in Executive Office
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best of breed integrated CRM and CMS specific for nonprofits"
4.5/5
What do you like best about CiviCRM?

CiviCRM's vertical line of business covers the majority of nonprofit needs at low cost of entry Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

The software is not easy for non-technical users to set up or maintain. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Business partner of the seller or seller's competitor, not included in G2 scores.
"CRM for non-profits that consistently delights by delivering more than expected"
5/5
What do you like best about CiviCRM?

Range of functionality including full featured CRM, email contacting, events, membership, contribution payments. Integration with Drupal is outstanding. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Can be challenging to find correct user and admin documentation. Review collected by and hosted on G2.com.

Chris W.
CW
Chris W.
Projects coordinator
Information Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Provides the flexibility and openness to achieve what we require."
4/5
What do you like best about CiviCRM?

Event management, bulk mails and those 'hidden features' that surprise you for the best. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Some inconsistency within interface, sometimes a little slow. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Powerful free tool for NPOs"
5/5
What do you like best about CiviCRM?

CiviCRM is free software yet the amount of functionality and power it provides compare to commercial products. It's geared primarily for NPOs and it fits many of their needs very specifically--most CRMs are geared more for sales and lack these NPO features. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

The interface can be challenging to customize at times. Review collected by and hosted on G2.com.