UP

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

4/21/2020

"CiviCRM Review"

3/5

What do you like best about CiviCRM?

The mass emailing feature makes for best communications with our community. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Confusing/busy interface requiring training (not always intuitive). Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/21/2020

"I used CIVI for a nonprofit, it worked ok but was not very user-friendly and not well adapted to us."

2/5

What do you like best about CiviCRM?

The mailing feature was useful and user friendly. Newsletter design also. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

I didn't like that it doesn't work well for non-techsavy people like the ones from the NGO where I used it. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Reliable software"

3.5/5

What do you like best about CiviCRM?

Easy to use interface which makes website updating quick and efficient Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Somewhat out dated look when I last used it (2016) Review collected by and hosted on G2.com.

GD

Gena D.

Account Manager

Small-Business (50 or fewer emp.)

3/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent CRM for nonprofits of all sizes"

5/5

What do you like best about CiviCRM?

Since CiviCRM is modular, it is a very easy software to scale and build onto over time as priorities, needs, and budgets change. There are also exceptional training materials and resources available online for free, allowing end-users a greater ability to teach themselves the platform and learn more about the underlying architecture of the system. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

The UI could be improved. Fortunately, thanks to soon-to-be-released Shoreditch theme, it is!! Review collected by and hosted on G2.com.

Recommendations to others considering CiviCRM:

While it is possible to learn and implement CiviCRM on your own, I would recommend you contract with an agency focused on CiviCRM implementation and development. Often, that same organization can provide you with system hosting, ongoing maintenance, and technical support. This ensures you have a stable and well-maintained system longterm, making your initial investment all the more worth it. CiviCRM was developed and is 100% geared towards the needs of nonprofit organizations. The amount that is possible out of the box with CiviCRM, and everything else that can be done with simple to complex customization makes it incredibly competitive and exceptionally affordable when compared to other nonprofit-focused CRMs. Review collected by and hosted on G2.com.

What problems is CiviCRM solving and how is that benefiting you?

I have part of CiviCRM implementation teams for around 15 nonprofits, who have each had between 2,000 and 80,000 contacts. I have seen the software work incredibly and consistently well for basic contact management, small group and mass mailing, membership management, event management and registration, advocacy campaigns, donations, peer-to-peer giving, selling items, and much more. All of these features also integrate well with Drupal and Wordpress websites, giving organizations the power of an integrated system. Review collected by and hosted on G2.com.

BG

Bailey G.

Web Project Manager

Renewables & Environment

Small-Business (50 or fewer emp.)

12/1/2017

"Powerful but not super user-friendly"

3/5

What do you like best about CiviCRM?

It's very customizable to tailor to each business and it can hold a TON of information. Really, everything you could want to keep track of for client data. It is organized into tabs, which I like, because I find that easy to navigate within a company or contact profile. You're able to give different types of contacts different relationships and make customizable groups for easy searching and reporting. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

It's not super user-friendly. It doesn't look great and sometimes it takes me a minute to find the right place to click (a link vs an icon or otherwise). Review collected by and hosted on G2.com.

Recommendations to others considering CiviCRM:

There are probably better looking and easier to use CRM softwares, but this one is just really customizable and so far, there's nothing it can't do for our needs. Review collected by and hosted on G2.com.

What problems is CiviCRM solving and how is that benefiting you?

We keep all of our client data here. Names, businesses, contact information, which of our products they purchased, etc. It's really keeping that customer list and also the historical data for any past customers. The benefits are having everything in one singular place within our website and being able to search and update easily. Review collected by and hosted on G2.com.

BB

Barbara B.

Executive Assistant & Communications

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/2/2018

"A must-have for nonprofit constituent relations"

4/5

What do you like best about CiviCRM?

This is an extremely robust, extensible open-source software Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

You'll need some experience setting up a plugin/extension (we use WordPress) and database structure Review collected by and hosted on G2.com.

Recommendations to others considering CiviCRM:

If you are tech saavy, take the time to read documentation. If you are not tech saavy, I'd recommend hiring someone or paying for a hosting service that can help you get started. It's super important to set up your database for how you'll want to use it, but also keep it flexible enough so that it can evolve with your constituents' and organization's needs. Review collected by and hosted on G2.com.

What problems is CiviCRM solving and how is that benefiting you?

Maintain current records of constituents and stakeholders as well as track contributions and memberships Review collected by and hosted on G2.com.

UE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

9/15/2018

"User Friendly but Unsophisticated"

2/5

What do you like best about CiviCRM?

I like the ease of use. Civi is user friendly. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/30/2017

"Very flexible, but steep learning curve and requires workarounds"

3.5/5

What do you like best about CiviCRM?

It isn't shiny and doesn't look good, but it gives you a lot of power to do what you want. We've been able to grow into using CiviCRM on much deeper levels than originally. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Clunky. Queries are sometimes very poorly written and hang up even on simple searches. Bug fixes can be slow or nonexistent if it isn't a considered a priority. Review collected by and hosted on G2.com.

HF

Heather F.

Accountant

Small-Business (50 or fewer emp.)

2/8/2017

"Excellent for Donor Development"

4.5/5

What do you like best about CiviCRM?

Love how easy this is to customize for our purposes - we mainly use it as a database for donor development. We also use it for tracking donations, running reports, and donor records. Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

There is a large learning curve, but once you get over that hurdle, it's smooth sailing Review collected by and hosted on G2.com.

Recommendations to others considering CiviCRM:

Expect a steep learning curve and to spend a bit of time making this work for you. But the end result will be more than worth it. It's a fantastic product - can't say enough good about it! Review collected by and hosted on G2.com.

What problems is CiviCRM solving and how is that benefiting you?

We use Civi CRM for donor tracking and development. It has been an amazing tool for us! Review collected by and hosted on G2.com.

GZ

Gary Z.

President

Computer Software

Small-Business (50 or fewer emp.)

7/26/2016

Business partner of the seller or seller's competitor, not included in G2 scores.

"CiviCRM a great tool for NonProfits and Associations"

5/5

What do you like best about CiviCRM?

No cost for software. A CRM tool that is very good at managing Contacts, Events, and Contributions. Also, it is very easy to customize for a somewhat techie type person. I have very little CMS/PHP programming knowledge and have been able to do a lot CiviCRM right out of the "box". The built in customization tools are very powerful in my opinion. Does more than this of course but these are a few of my favorite things! Review collected by and hosted on G2.com.

What do you dislike about CiviCRM?

Even though it is free... (free like kittens) it does take some technical expertise to really make it hum! Also, it was originally written for the Drupal CMS(Content Management System) and when you implement it inside the WordPress CMS and do some things "outside the box" you may run into more problems than if you are running Civi with Drupal. For example, I had some programmers write some custom code for some of the CiviCRM/WordPress installations and they were not happy with how Civi was written to be optimized for Drupal. Made the programming difficult for them. Review collected by and hosted on G2.com.

Recommendations to others considering CiviCRM:

It is a great tool. Like any other comprehensive CRM tool, hire an implementer to help you. Since you will save $ on the software, use that money towards hiring a consultant or implementer. Review collected by and hosted on G2.com.

What problems is CiviCRM solving and how is that benefiting you?

We have been able to eliminate numerous data "silos"(other applications housing the same data). This has saved organizations money! We moved donations/contributions into CiviCRM, moved Event Planning, moved Volunteer management into CiviCRM. All these applications cost an organization money. Since CiviCRM is "free" in the long run, money was/is saved. Review collected by and hosted on G2.com.