--- title: CivicPlus NextRequest Reviews meta\_title: 'CivicPlus NextRequest Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how CivicPlus NextRequest works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Public Sector url: https://www.g2.com/categories/public-sector --- # CivicPlus NextRequest Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CivicPlus NextRequest but has limited features. Are you part of the CivicPlus NextRequest team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NextRequest by CivicPlus streamlines the records request workflow, allowing for swift receipt, routing, and release of records through an all-in-one, modern online portal. Our open records request software increases efficiency, maintains compliance, and reduces risk, all while fostering resident trust.​ * * * Seller [CivicPlus](https://www.g2.com/sellers/civicplus) Discussions [CivicPlus NextRequest Community](https://www.g2.com/products/civicplus-nextrequest/discuss) Languages Supported English Overview by Ali Wamberg (Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/civicplus-nextrequest/pricing) ## Top-Rated Alternatives [ ![JustFOIA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustFOIA") JustFOIA 4.9/5(32) ](https://www.g2.com/products/justfoia/reviews) [ ![Everlaw](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Everlaw") Everlaw 4.7/5(741) ](https://www.g2.com/products/everlaw/reviews) [ ![Relativity](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Relativity") Relativity 4.5/5(653) ](https://www.g2.com/products/relativity/reviews) [ View All Alternatives ](https://www.g2.com/products/civicplus-nextrequest/competitors/alternatives) ## User Insights Average based on 13 real user reviews. Implementation Time 3 months [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/15/2021 "Game Changer for our public records requests" 5/5 What do you like best about CivicPlus NextRequest? Consolidates our sometimes massive quantities of records so that we can easily share the responsive records with future requesters. We're better able to keep track of what has already been shared. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? Just like with all technologies, there are limitations. The one I've found is that my folder structure with up to 9 subfolders results in the system being unable to upload because the document names are too long - even compression of folders didn't work. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? Our tracking of previous records requests was poorly organized. I felt like we were repeating ourselves too often. Countless wasted hours finding the same records over and over because the records requests were slightly different. We were unable to piggy back on the previous requests. Now, we can point the requester to all previous records releases and ask them to only request the additional documents instead of having to release the same records again. Significant decrease in staff time searching for records. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen A.") KA Karen A. Senior Associate Financial Services Mid-Market (51-1000 emp.) 5/8/2018 "The Best Solution for Your Public Records Needs" 5/5 What do you like best about CivicPlus NextRequest? With the ease, simplicity and convenience of receiving and completing a request online, there is really no other option or choice than to use NextRequest for all your public records needs. Just when I think, "NextRequest couldn't possibly have this (specific) feature, NextRequest surprises me and actually does!" The customer service and support staff are also very helpful and receptive to suggestions for improvements, which I love. With helpful features and a friendly team, NextRequest is one of the best (if not the best) public records requests manager out there! Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? The only thing that I dislike about NextRequest is that not everyone uses it! More people should use it--they should hire a marketing team, or hold a national summit, etc. to get the word out! Review collected by and hosted on G2.com. Recommendations to others considering CivicPlus NextRequest: If you need a solution to your public records needs, look no further. NextRequest is everything you could want and more. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? Time savings, easily trackable, convenient for both the requestor and responder. I like that if a person submits a similar request, we can provide them with the link to that previous request. It saves both us and the requestor so much time! Also, I appreciate the notification emails that serve reminders to us daily that a request is pending, due soon, past due, etc. It helps us track each request and holds us accountable to completing each task. Review collected by and hosted on G2.com. Show More 8/11/2020 Current UserValidated ReviewerSource: Organic ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") UA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 5/18/2021 "Survey Party Chief 2" 5/5 What do you like best about CivicPlus NextRequest? The ease at which you can upload the doc and see what others have done Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? The number of notifications every day, I just need to be notified when I am the one you are waiting for on or near the due date, not every day! Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? File management and dispercil Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 5/28/2021 "Very easy to use." 5/5 What do you like best about CivicPlus NextRequest? Excellent support staff that responds quickly Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? Processes (closing etc) sometimes delay in response Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? Responding to massive amounts of records requests. Has completely eliminated manual dispersements of records. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SL Steve L. Director of Communications Enterprise (\> 1000 emp.) 6/5/2019 "Streamline ORR processing and follow-ups" 4.5/5 What do you like best about CivicPlus NextRequest? The biggest reason I would recommend NextRequest is that it streamlines all the requests that are submitted in a way that makes it easy to read them, solicit the appropriate individuals for the information, and process them for release. There’s so much less babysitting and reminding of those providing the information (because they are busy too) because they get automatic reminders. I will just say that processing open records requests use to take up to 50 percent of my work time and now that’s about 15-20 percent of my time. The amount of saved paper is also tremendous. It’s made a huge difference in how and where I spend my time and resources. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? If there was one thing I would add, it would be a way to create a folder for items received from a colleague who uploaded them as all separate files. When I submit those files for release to the requestor, I have to release them separately which can unnecessarily jam their email up with separate email notifications. Being able to bundle them up all in one file after receiving them separately through the upload process would be helpful. I understand they are working on that feature. Review collected by and hosted on G2.com. Recommendations to others considering CivicPlus NextRequest: I looked at two other companies that do this same type of thing and NR was reasonably priced and offered a lot of value in what I was trying to accomplish in processing ORRs and staying compliant with law. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? I have cut the time I work on ORRs by more than half, and that's valuable time I can spend on something else. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH Allison H. Office & Administrative Specialist, Senior Mid-Market (51-1000 emp.) 5/30/2019 "Easy to use and incredibly helpful" 5/5 What do you like best about CivicPlus NextRequest? We love how customizable everything is as well as the ease of use. It makes all of our requests easier to process and track. With multiple people in the office working on requests ease of communication is incredibly important and NextRequest makes that possible. Our customers enjoy using it as well especially the ability to pay online. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? We have yet to find a dislike about the system. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? Prior to using next request we had difficulty knowing where someone else was on a request or remembering for ourselves. This system has solved that by making that information available to all of us in the office. The ability to write notes to each other as well as ourselves is incredibly helpful and makes our jobs easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 9/23/2019 "It's convenient and works." 5/5 What do you like best about CivicPlus NextRequest? NextRequest is a convenient location for everybody involved to do their work and helps administrators track the progress of assignments. It's very convenient to use and seems fairly easy to learn. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? Nothing comes to mind that I dislike about NextRequest. Review collected by and hosted on G2.com. Recommendations to others considering CivicPlus NextRequest: It has been very helpful and provides a central location for everybody to do their work. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? NextRequest allows us to track and respond to CPRA requests in a timely manner. It allows us to go paperless. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG Kate G. Administrative Services Officer, Housing & Community Services Dept. Enterprise (\> 1000 emp.) 6/7/2019 "Good Public Records Act (PRA) Request management system for govermentments" 5/5 What do you like best about CivicPlus NextRequest? I particularly appreciate being able to set my preferences to get the once daily email summary showing all activity for my requests. As a manager overseeing the requests, but not being directly involved with gathering the documents, it’s a great way for me to track deadlines. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? So far, I like and understand the system. Nothing to dislike. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? NextRequest allows me to quickly check deadlines for pending PRAs, rather than chasing down old emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben C.") BC Ben C. Assistant City Administrative Officer Government Administration Enterprise (\> 1000 emp.) 11/19/2018 "NextRequest enhanced our ability to track CPRA requests and respond in a timely manner." 5/5 What do you like best about CivicPlus NextRequest? 1) It has greatly enhanced our ability to track CPRA requests and respond in a timely manner. 2) The notifications have been very helpful to ensure that deadlines are adhered to. 3) The ability to communicate with internal system and not have to copy/paste messages, or save attachments to send is a great productivity tool. 4) Being able to see how other departments responded to similar requests allows for consistency throughout the City. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? In order to view requests for my department, I need to filter from the entire organization universe of requests. Once in a specific request, I need to re-filter to go to the list of department-specific requests. Review collected by and hosted on G2.com. Recommendations to others considering CivicPlus NextRequest: The number of requests for information that the organization receives should be reviewed while considering this product. This has been very helpful for our large organization. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? There has been great work flow improvements in responding to CPRAs as well as clearer identification of staff responsible for responding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ES Erika S. Mid-Market (51-1000 emp.) 8/8/2018 "NextRequest streamlined our process" 5/5 What do you like best about CivicPlus NextRequest? NextRequest streamlined our public disclosure process and has robust JLARC compliant reporting. Review collected by and hosted on G2.com. What do you dislike about CivicPlus NextRequest? I have not experienced any issues using NextRequest. Review collected by and hosted on G2.com. What problems is CivicPlus NextRequest solving and how is that benefiting you? We are solving our public disclosure request tracking and audit issues. We are also saving a significant amount of time because all of our responses are automated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CivicPlus NextRequest? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CivicPlus NextRequest ](https://www.g2.com/products/civicplus-nextrequest/discussions/new) GU Guest User What is NextRequest used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nextrequest-used-for) [ View all Discussions ](https://www.g2.com/products/civicplus-nextrequest/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/civicplus-nextrequest/pricing) CivicPlus NextRequest Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f8d17be85fef4a060dcf2fa684f0a439/justfoia.png "Product Avatar Image") JustFOIA 4.9/5(32) [ Compare Now ](https://www.g2.com/compare/civicplus-nextrequest-vs-justfoia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_364fa4549a342e55e00949beaeadcff5/govqa.png "Product Avatar Image") GovQA 5/5(1) [ Compare Now ](https://www.g2.com/compare/civicplus-nextrequest-vs-govqa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ff72acca475a16c966fe971fab680312/everlaw.png "Product Avatar Image") Everlaw 4.7/5(741) [ Compare Now ](https://www.g2.com/compare/civicplus-nextrequest-vs-everlaw) ##### Categories on G2 [Public Records Management](https://www.g2.com/categories/public-records-management) ##### Explore More [Which batch management platforms reduce operational overhead by eliminating infrastructure provisioning requirements?](https://www.g2.com/discussions/which-batch-management-platforms-reduce-operational-overhead-by-eliminating-infrastructure-provisioning-requirements)[Which newsroom management platforms provide a centralized place to manage communications workflows and newsroom operations?](https://www.g2.com/discussions/which-newsroom-management-platforms-provide-a-centralized-place-to-manage-communications-workflows-and-newsroom-operations)[What is the top-rated location intelligence platform for real estate?](https://www.g2.com/discussions/what-is-the-top-rated-location-intelligence-platform-for-real-estate) [What is the smartest decision making software for a small business owner who needs to analyze data and make better choices without being an Excel expert?](https://www.g2.com/discussions/what-is-the-smartest-decision-making-software-for-a-small-business-owner-who-needs-to-analyze-data-and-make-better-choices-without-being-an-excel-expert)[Most popular community management tools for online platforms](https://www.g2.com/discussions/what-are-the-most-popular-community-management-tools-for-online-platforms)[Is a dedicated PR CRM worth it for a small in-house communications team?](https://www.g2.com/discussions/is-a-dedicated-pr-crm-worth-it-for-a-small-in-house-communications-team) [Show MoreShow Less](javascript:void(0);)