---
title: CitySuite Reviews
meta_title: 'CitySuite Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CitySuite works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---


# CitySuite Reviews
**Vendor:** Harris Enterprise Resource Planning  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)
## About CitySuite
We’re the only public sector software solution that is truly limitless.






- [View CitySuite pricing details and edition comparison](https://www.g2.com/products/citysuite/reviews?open_modal_url=%2Fproducts%2Fcitysuite%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcitysuite%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A08%3A12+-0500&secure%5Bsession_id%5D=353e87b3-9a3a-4f32-88a3-009e8c3a967c&secure%5Btoken%5D=3aff8b7a51e4000301afa3873cdc2505b4feb1889d49c44a26b5c920d3cf59ef&format=llm_user)

## CitySuite Features
**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS
- Progress Tracking
- Cost Tracking
- Asset Tracking
- Electronic Payments

**Billing & Collections**
- Payment Portal
- Electronic Billing
- Agent Alerts
- Rate Calculation
- Assessment

**Financial Management - Government ERP**
- Budget Planning & Allocation
- Grants & Fund Management
- AI-Driven Fraud Detection

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS
- Third-Party Integrations

**General Ledger**
- Audit Trail
- Disbursement
- Delinquency
- Financial Reports

**Procurement - Government ERP**
- eProcurement Workflow Automation
- Vendor Performance Scoring
- AI-Powered Tender Analysis

**Additional Functionality**
- Rate Management
- Auditing
- Workforce Management
- For Natural Gas
- Customer Database
- Dispatch Management
- Fixed Asset Management
- Communication Management
- Preventive Maintenance
- Penalty/Cut-Off Processing
- Configurable Workflow
- Workflow Management
- Alerts/Escalation
- Equipment Maintenance
- For Trash
- Maintenance Management
- Monitoring
- Billing & Invoicing
- Support Ticket Management
- Customizable Reports
- Generative AI
- AI Copilot
- Demand Forecasting
- Asset Lifecycle Management
- Inventory Management
- Data Capture and Transfer
- For Water
- Self Service Portal
- Incident Management
- Data Visualization
- Benchmarking
- Expense Management
- For Electricity
- Mobile Access
- Maintenance Scheduling
- Historical Reporting
- Scenario Planning
- Compliance Management
- Metered Billing
- Database Support
- Reporting & Statistics
- Billing Rate Management
- Work Order Management
- Routing
- Real-Time Reporting
- Activity Dashboard

**Operations**
- Records Management
- Information Center
- Dashboards

**Human Resources - Government ERP**
- Workforce Planning
- Payroll & Compliance

**Interoperability**
- Appraisal
- Accounting

**Citizen Services - Government ERP**
- Case Management
- Public Service Portals
- AI-Chatbot for Citizen Support
- Workflow Management
- Compliance Management
- Audit Management
- Work Order Management
- Employee Management
- Inventory Management
- Task Management
- Calendar Management
- Inspection Management
- Financial Management
- Email Management
- Records Management
- Contract/License Management
- Project Management
- Fixed Asset Management
- Document Management

**Asset Management - Government ERP**
- Asset Tracking
- Maintenance Scheduling
- Activity Tracking

**Compliance & Audit - Government ERP**
- Internal Audit Trail
- Regulatory Reporting

**Data & Analytics - Government ERP**
- Performance Dashboards
- Open Data Export

**AI Capabilities - Government ERP**
- AI Predictive Insights
- AI-Based Risk Scoring
- AI Predictive Maintenance
- AI-Based Talent Matching
- Generative AI

**Additional Functionality**
- Taxation & Assessment
- Billing & Invoicing
- Permit Issuance
- Code Enforcement
- Monitoring
- Performance Metrics
- Real-Time Updates
- Data Visualization
- Collaboration Tools
- Reporting & Statistics
- Approval Process Control
- AI Copilot
- Utility Billing
- Customizable Fields
- Customizable Forms
- Access Controls/Permissions
- Drag & Drop
- Purchasing & Receiving
- Budgeting/Forecasting
- For Government
- Third-Party Integrations
- General Ledger
- API
- Workflow Automation

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