--- title: citygro Reviews meta\_title: 'citygro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how citygro works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 10 scale: '5' date\_modified: '2026-07-14' parent\_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # citygro Reviews & Product Details Unleash the True Power of Retention Marketing with the World's First, Fully Automated and Customizable Platform using RFM Segmentation. With over a decade of expertise, Patch has developed a top-of-the-line customer retention platform that helps Shopify brands increase their customer lifetime value and retain more customers, all in one place. Patch is the world's first retention platform with integrated RFM (Recency, Frequency, Monetary) segmentation. This model automatically segments customers into actionable buckets, including Loyal, At-Risk, and even Lost Customers. It enables you to create personalized, automated customer journeys for each customer to maximize engagement and revenue. Patch makes data-driven decisions possible without the need for data scientists. Furthermore, our full suite of retention tools includes the following: Automated Customer Journeys: Take action based on customer behaviors, whether loyal or at-risk. Email & SMS: Connect with your audience through personalized messaging using Email and SMS blasts. TextChat Widget: The New Era of WebChats. Seamlessly Continue Conversations with Your Customers via Text, Without Losing Conversation History. Loyalty & Rewards: Tailor rewards to fit your specific brand needs and goals, and track success with built-in analytics. Messenger: Text-enable your customer care team for streamlined communication, increased engagement, and more purchases. Review Requests: Boost your brand by social proofing your reputation with our automated review requests. Waivers: Turn your waivers into a marketing channel with the only waiver software with built-in marketing automation. Analytics: Gain actionable insights by segment with Patch's intuitive dashboards, enabling you to quickly understand and act on the data. Referrals: Turn loyal customers into brand ambassadors and reach new ones with referral programs. * * * Seller [CityGro](https://www.g2.com/sellers/citygro) Discussions [citygro Community](https://www.g2.com/products/citygro/discuss) Overview by Luke Gordon Show More ## Top-Rated Alternatives [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,482) ](https://www.g2.com/products/attentive/reviews) [ ![Agentforce Marketing (formerly Salesforce Marketing Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Marketing (formerly Salesforce Marketing Cloud)") Agentforce Marketing (formerly Salesforce Marketing Cloud) 4/5(4,629) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [ ![SAP Engagement Cloud (formerly SAP Emarsys)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Engagement Cloud (formerly SAP Emarsys)") SAP Engagement Cloud (formerly SAP Emarsys) 4.2/5(641) ](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) [ View All Alternatives ](https://www.g2.com/products/citygro/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) AM Atendi M. IT Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/30/2024 "My review for Pach Customer Retention product." 4.5/5 What do you like best about citygro? Software intuitiveness and overall ease of use. The software does not require specific skills to implement. Availability of notifications to customers on various availability prices discounts basing on their recent purchase history. The product provides a real-time collaboration platform where customers can give their sentiments on various products and goods Review collected by and hosted on G2.com. What do you dislike about citygro? The product is very standard its features are customizable and ease to use. No dislike. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Use of the product has enabled us to increase customer retention through offering rewards and discounts to our loyal customers. The product has also increased new customers through referrals from experienced customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Danielle A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle A.") DA Danielle A. Small-Business (50 or fewer emp.) 5/23/2023 "Everything I could ask for and more" 5/5 What do you like best about citygro? I have used a variety of different marketing platforms in my career. I have found Patch Customer Retention to be one of the best. During the year and a half that I have used this system, they have continuously updated and upgraded their technology. Their customer service is the absolute best! Tony & Benjamin are always there when we need them and have helped us fine-tune how we operate our business systems. Review collected by and hosted on G2.com. What do you dislike about citygro? I don't think I can say I dislike anything. There are things I wish I had access to as a seasoned marketer, such as creating custom reports or queries, but again the team at Patch always has our backs and creates the various reports on our behalf. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Patch Customer Retention acts as a SMS and Email marketing platform and a robust customer repository management system. The CRM component of the Patch offering is essential to my business so that my team can always know where we stand on various projects or with individual customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![UC W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UC W.") UW UC W. Small-Business (50 or fewer emp.) 5/25/2023 "Excellent customer service. Great selection of tools and tutorials." 4.5/5 What do you like best about citygro? I love the ability to set up automation workflows. It is a powerful tool to retain and reach out to customers. Customer service is exceptional. There has never been a time when the support team has not gone over and beyond to provide assistance. Review collected by and hosted on G2.com. What do you dislike about citygro? Mobile App - I would love to see a mobile app in the play store (unless Patch already has one, and I am unaware of it). Costs - We are a small store, and Patch uses up a LOT of my marketing budget. I have heard that competitors (Five Star) do not have a text limit or charge based on how many texts a user sends. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Provides the ability to manage customer loyalty points and reach out to customers by SMS or email. Love the capability to set up automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kelli P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelli P.") KP Kelli P. Small-Business (50 or fewer emp.) 5/25/2023 "Patch is a MUST!" 5/5 What do you like best about citygro? I use Patch to capture signatures for our digital waivers/documents, and it also serves as a great data capture tool as I am able to grow our SMS opted in database as well as use the info that we capture to communicate with our customers. Patch's Digital Waivers Solution in combination with their communication tools turn waivers from a backend cost to a return on our investment. Review collected by and hosted on G2.com. What do you dislike about citygro? There is not one thing I dislike, as their Customer Success Team is extremely helpful and I find their platform very easy to navigate and use. I would for sure recommend to others! Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Patch has helped as we no longer (thank goodness!) have to deal with paper waivers, and I no longer have to waste time and space on filing/organizing our old paper documents! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CE Chris E. Mid-Market (51-1000 emp.) 5/23/2023 "Patch Is Awesome!" 5/5 What do you like best about citygro? The platform is very robust. Our goal is to bring people back to our physical stores, and Patch gives us the ability to focus on getting customers back and staying top of mind, and Patch really does that for us! Review collected by and hosted on G2.com. What do you dislike about citygro? Some of the automations that we use can be a bit confusing. They have excellent support and have helped set these up for us, so this isn't that big of an issue, but there is a lot of information to their automations. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? They are helping us identify customers that have become less active in visiting our locations. Their platform, within days, has been shown to help bring in less active customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic P peter . Law Practice Small-Business (50 or fewer emp.) 9/8/2023 "Revolutionized Marketing" 5/5 What do you like best about citygro? The Patch team is always there to assist us. They even create custom reports on our behalf. It would be fantastic. it is user friendly and their Customer Success Team goes above and, beyond to provide assistance. Review collected by and hosted on G2.com. What do you dislike about citygro? due to its features such as SMS and email marketing, and customer loyalty points. Navigating and prioritizing tasks is challenging. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Patch Customer the difficulties faced by advertising agencies in retaining customers. it ensures client loyalty and satisfaction. This greatly benefits our business by revenue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 5/25/2023 "Better customer communication" 5/5 What do you like best about citygro? Patch has transformed the way, frequency and quality with which we communicate with our customers. Tools are intuitive, employees are helpful, and the results have spoken for themselves. Review collected by and hosted on G2.com. What do you dislike about citygro? Not sure I'd have anything major to say. Like most SaaS tools, there can be the occasional hiccup, bug or missing feature. The Patch team has gone above and beyond to address these every time. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Like any ecommerce brand, new customer acquisition is the hardest, most expensive pursuit. By helping us focus on customer retention and nurturing, we're able to hit revenue goals without relying entirely on finding new customers every time. This goes a long way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 5/23/2023 "Customer retention platform of awesomeness" 5/5 What do you like best about citygro? Huge fan of the ability to set up unique customer journeys based on their behavior with our business. Tracking things like quantity of visits, recapturing them on certain frequency etc are awesome. Also since it's sms based the results seem a lot better than email. Review collected by and hosted on G2.com. What do you dislike about citygro? Nothing, can be a little costly but as long as you are seeing participation in the efforts it pays for itself Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? Tracking customer frequency, trying to increase customer frequency Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![JUAN DAVID G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JUAN DAVID G.") JG JUAN DAVID G. Content Manager Small-Business (50 or fewer emp.) 1/25/2022 "Review for CityGro" 4.5/5 What do you like best about citygro? It is an excellent tool for advertising campaigns via SMS. It is an intuitive and easy-to-use platform that has everything necessary for companies that place these types of ads. Review collected by and hosted on G2.com. What do you dislike about citygro? There are some features or options that it would be excellent to include, which the competition does have. It is a very good tool, but it can always improve. Review collected by and hosted on G2.com. Recommendations to others considering citygro: Use the app according to the developer's instructions Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? The main problem that has been solved thanks to CityGro is the creation and implementation of advertising campaigns through SMS, it is excellent for that and very easy to use. Review collected by and hosted on G2.com. Show More 1/29/2022 Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Animation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Animation") UA Verified User in Animation Small-Business (50 or fewer emp.) 3/24/2022 "Help the advertising agency company" 4/5 What do you like best about citygro? It is a tool specifically designed for clients and marketing, and in this way, it can more specifically reach the target group. Review collected by and hosted on G2.com. What do you dislike about citygro? The functions of the program, it's hard to understand them. Review collected by and hosted on G2.com. Recommendations to others considering citygro: It is a tool that helps as a marketing strategy to send a message massively to customers. Review collected by and hosted on G2.com. What problems is citygro solving and how is that benefiting you? CitryGro, help with digital platforms so that communication is more direct with the customer and they can find necessary offers and promotions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ## Questions about citygro? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about citygro ](https://www.g2.com/products/citygro/discussions/new) GU Guest User What is CityGro used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-citygro-used-for) [ View all Discussions ](https://www.g2.com/products/citygro/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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