Natalie R.
NR
Natalie R.
Mid-Market (51-1000 emp.)
"Efficient PR Monitoring with Room for Improvement"
3.5/5
What do you like best about CisionOne?

I really like how I can have all of my mention streams in one place, making for easy access to accounts. I also love how easy it is to use, allowing me to confidently provide information and coverage updates to clients. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Being able to compare coverage and easy percentage increases in coverage. The data harvesting can be kind of tricky. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Natalie,

Thanks for taking the time to leave a review. Pleased to see CisionOne has been helping to bring your mention streams together in one place and has made it easier to keep clients updated with confidence.

You also highlighted some challenges around comparing coverage and data collection, and we’ve circulated your feedback internally. If helpful, your account team would be happy to walk through your current setup and explore ways to make this smoother.

Thank you for your feedback.

Keely P.
KP
Keely P.
Communications Coordinator
Small-Business (50 or fewer emp.)
"Easy Readership Stats and Fast Contact Discovery"
4.5/5
What do you like best about CisionOne?

It’s easy to pull readership stats and to find contacts, reporters, and outlets. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I feel there are multiple unnecessary features that make the platform feel overwhelming and harder to navigate. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Keely,

Thank you for your review. It’s helpful to hear that pulling readership data and finding relevant media contacts feels straightforward in your day-to-day work.

The feedback you provided regarding the platform experience has been passed along to our product team.

Thank you for sharing your thoughts.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Enterprise (> 1000 emp.)
"Unreliable Data Creates Extra Manual Work Despite Helpful Account Leads"
2.5/5
What do you like best about CisionOne?

Good response from account leads.

Simple layout that makes navigation and pulling data easy. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Can be quite unreliable in the data. Lots of manual work involved in order to ensure reporting from it is correct. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Great Reporting and Tracking, but the Recent UX Update Makes Navigation Hard"
2/5
What do you like best about CisionOne?

It has the potential to be really helpful if the UX were improved. For reporting purposes, it includes everything we need from a tool like this, and the real-time tracking and overall coverage are great. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The UX—especially after the recent update—has made it even harder to find tools and navigate the different mechanisms. Review collected by and hosted on G2.com.

Erika W.
EW
Erika W.
Marketing Communications Manager
Mid-Market (51-1000 emp.)
"Comprehensive Media Management with Room for Faster, Fresher Updates"
4/5
What do you like best about CisionOne?

As a Marketing Communications Manager, I appreciate how CisionOne consolidates all the tools I need for media outreach and monitoring in one convenient platform. It simplifies the process of finding the right journalists, provides reliable and current contact details, allows me to track coverage across various formats, and enables me to measure engagement—all from a single dashboard. This not only saves time but also helps build stronger relationships with the media and supports the creation of more relevant, data-driven pitches. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Sometimes, the platform feels somewhat sluggish or lacks intuitive functionality, especially when searching for or exporting lists. Additionally, updates about journalists do not always reflect recent changes at their outlets immediately. Enhancing the freshness of the data and making list management more straightforward would significantly improve the overall experience. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Erika,

Thank you for your review. Bringing journalist discovery, outreach, and media monitoring together in one place clearly supports a more streamlined and data-driven workflow.

We’ve also shared your feedback regarding list management and keeping journalist information up to date with the relevant teams as part of our ongoing platform improvements.

Thanks again for leaving a review.

Taylor F.
TF
Taylor F.
PR and Media Associate
Mid-Market (51-1000 emp.)
"User-Friendly Media Lists That Make Content Organization Easy"
4.5/5
What do you like best about CisionOne?

I find that building media lists is both user-friendly and genuinely useful, making it easy to organize and manage content. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I'm noticing some earned media isn't showing up in my tracked content. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Taylor,

Appreciate you taking the time to leave a review. It’s good to hear that media list building feels intuitive and helps keep your content organized.

You pointed out that some earned media isn’t appearing in tracked content, and our support team would be happy to help look into any missing coverage.

Thanks again for your input.

TM
Thomas M.
"Useful Insights, But Needs More Coverage"
3.5/5
What do you like best about CisionOne?

I like using CisionOne for Instant Insights, which lets me rank and organize allotted media coverage over specific time periods. It helps me quickly view media coverage of my organization, and it's very useful for comparing metrics and examining the volume of media mentions. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I think it's very disappointing that Instant Insights only allows the top 50 media mentions to be ranked under top articles - it should be more to help sufficiently capture an organization's coverage for extended periods of time. There should be more transparency for why certain journalists/media contacts are missing from the database. Please provide reasons for missing contact information, and please update emails to ensure that planned outreach isn't wasted. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Thomas,

Really appreciate you leaving this review and taking the time to tell us about your experience with Cision. It’s great to see that Instant Insights is effectively supporting your media monitoring and coverage evaluation.

We appreciate the feedback regarding coverage ranking limits and missing contact information and have shared your comments with our product and media research teams to guide ongoing enhancements.

If you’d like to dive deeper on the points you’ve made above, your account team is happy to discuss this feedback and help you get the most from your Cision solution.

Thanks again for sharing your thoughts.

NH
Nick H.
European Communications Manager
Mid-Market (51-1000 emp.)
"Good database and reporting tools, but some blind spots and helpdesk could be better"
3.5/5
What do you like best about CisionOne?

Generally detailed and accurate media database, straightforward interface and good reporting tools Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

A few cases of missing coverage and media 'blind spots'. Access to helpdesk is too clunky and complex Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Nick,

Thanks for your review. Happy that our media database, reporting tools, and interface are supporting your targeted outreach and performance reporting.

We’re sorry that your experience hasn’t been seamless when it comes to coverage and accessing support. If you haven’t already connected with your account teams and support on the matter, we encourage you to do so. We’ve also flagged your comments for review internally.

Thanks again for taking the time to leave a review.

Lydia S.
LS
Lydia S.
Junior Corporate Communications Executive
"Media Monitoring Made Simple, Needs Better Search"
3/5
What do you like best about CisionOne?

I like that we can tag pieces of coverage and look at the media monitoring board. It helps us work out how many pieces of coverage we get. Tagging pieces of coverage makes it simple to work out for each of our sectors what sort of coverage we are getting. The media monitoring board is super simple to use and is clear, especially with coverage timelines. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

We often find missed coverage. I find the search function doesn't really work and I wish the general layout was more simple to use. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Lydia,

Thank you for taking the time to provide your feedback. Glad to hear that tagging coverage and using the media monitoring board make it easier to track activity across your different sectors, particularly when reviewing timelines.

We’d love to continue to help ensure you’re getting all relevant coverage in your searches and supporting navigating the platform. We encourage you to connect with your account team who would be happy to work with you to revisit your search setup and explore possible adjustments.

Thanks again for your review.

Wayne L.
WL
Wayne L.
Partner
Small-Business (50 or fewer emp.)
"Intuitive and easy to use"
4/5
What do you like best about CisionOne?

Intuitive to use so you can get to grips with most functionality quickly Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The media information available seems to be very heavily biased towards consumer PR whereas we are a B2B agency Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne
Edit edit

Hi Wayne,

Thanks for sharing your feedback. It’s great to know that CisionOne feels intuitive and makes it easy to get up to speed quickly.

We appreciate you highlighting your perspective on media database coverage for B2B, and we’ve passed this along to our research team, who manage the database.

Thank you for taking the time to leave a review.