It saves us significant time from having to clip/record media coverage. It also means we can produce weekly or monthly reports with ease. Review collected by and hosted on G2.com.

There are occasions when some of our coverage hasn't been picked up, however the team at Cision are usually onto this anomalies promptly and can usually ensure it is resolved. It's handy having an Account Manager to go to rather than frustrating customer services as you frequently encounter at other companies. Review collected by and hosted on G2.com.

The user interface is intuitive and easy to use. Integrations are plentiful and include all major social media channels. The support team is friendly, easily accessible, and quick to help with platform onboarding and troubleshooting. Review collected by and hosted on G2.com.

The service is fairly pricey, but I'd hesitate to label that as a dislike — this is truly a case where you get what you pay for. Review collected by and hosted on G2.com.

Cision offers a platfrom that isn't just a media list but also tools to make pitches and write releases etc Review collected by and hosted on G2.com.

There are no pricing options. It's a very expensive tool for small organizations, especially nonprofits. Users also need to be aware they bill automatically and don't allow you to cancel. Review collected by and hosted on G2.com.

I like the reporting mechanisms and the ability to create customizable templates. Review collected by and hosted on G2.com.

It is pretty costly and does not always pick up our media mentions which is frustrating. We also have ran into issues with the scheduling features. Review collected by and hosted on G2.com.

I like the amount of information available when you export a list. I also like that you can organize your workspace and customize visibility among team members. This helps our team ensure we're not reaching out to the same person more than once unless we intend to, and it makes sharing successful leads with each other easy. Review collected by and hosted on G2.com.

I don't like the recent updates where you have to click into a reporter's profile to find basic information such as when they last published an article. Review collected by and hosted on G2.com.

The data which it provides! Clients have concsistently complimented the data which the product has been able to provide and the insights which it can gather from it. Review collected by and hosted on G2.com.

I think that the UX could be improved, and it would be good to see more intergrations with tools such as slack (unsure if this exists but flagging intergrations would be good)( Review collected by and hosted on G2.com.

User interface is nice and easy to use. They do a good job of capturing most content and their metrics and generated reports are great! Totally worth the price! Review collected by and hosted on G2.com.

That it does capture all radio, getting support can be hard sometimes, and the search features could use some improving. Has a tendency to miss some hits. Review collected by and hosted on G2.com.

What I like most about CisionOne is how much time it saves me. Instead of bouncing between different tools for monitoring, outreach, and reporting, it’s all in one place. That alone makes a big difference in day-to-day work.

I also really appreciate how easy it is to track coverage and pull reports. When you need to quickly show results to a client or your team, the dashboards make it simple and clear. And the media database is solid - it makes finding the right journalists feel less overwhelming.

Overall, it just makes PR work feel more organized and manageable. Review collected by and hosted on G2.com.

If I’m being honest, there are a few things that can be frustrating about CisionOne.

Sometimes the platform can feel a bit overwhelming, especially for new users. There are so many features and filters that it can take time to learn where everything is and how to get the most out of it. The interface isn’t always as intuitive as it could be.

Search results can also require a lot of refining. If your keywords aren’t set up just right, you can end up with irrelevant mentions and spend extra time cleaning things up.

And while the reporting tools are helpful, customizing reports exactly the way you want can sometimes feel limited or a bit clunky.

Overall, it’s a powerful tool - but there’s definitely a learning curve, and it could be smoother in terms of usability and precision. Review collected by and hosted on G2.com.

The team is helpful with onboarding and takes a very thorough approach. I believe the look and feel of the product interface is quite intuitive. Review collected by and hosted on G2.com.

Our team uses a portion of the platform for a very specific use so it's hard to speak to the full product suite. I do find that they use varying nomenclature that can be confusing and the site can be intimidating to click around without fearing you're going to use up credits. We don't use their AI integrations though not sure how any AI powered capabilities could be useful for the way we use the platform. Review collected by and hosted on G2.com.

I like using CisionOne for media monitoring. It saves me time by letting me see coverage in titles I wouldn't check on my own. I really like the launchpad area; it's great that I can see different clients on one page. It's very convenient to see different metrics for different clients on the same page without clicking around. Switching to CisionOne from regular Cision was a quick and easy transfer, which made the setup process smooth. Review collected by and hosted on G2.com.

Sometimes coverage can be missed. But, this is fixed easily by contacting cision directly. Review collected by and hosted on G2.com.