I like how quickly CisionOne lets me build a list and send emails directly through the platform, which is really convenient. The initial setup was also very easy, and it made getting started with the software feel straightforward. I also don't run into too many glitches which is nice compared to other platforms that we've tried. Review collected by and hosted on G2.com.

I really don’t like how difficult it is to remove people from a list in the CisionOne system compared to the legacy system. On top of that, trying to see who opened an email and read it, and then build or use a list from that information, is not as straight forward. There are a few major differences in the Legacy Platform vs. Cision One, but honestly, it's relatively easy to use and there aren't very many good / comparable options out there. Review collected by and hosted on G2.com.

Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cost is high, but less than biggest competitor. Good reporter search functionality. Review collected by and hosted on G2.com.

It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Customer support portal is slow to respond and unhelpful, so I work through my customer success manager usually. Review collected by and hosted on G2.com.

All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly.

Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself.

I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. Review collected by and hosted on G2.com.

I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific.

For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! Review collected by and hosted on G2.com.

I use CisionOne for client media monitoring and reporting after a PR push. It generally gives me all-in-one access to media hits I garner on behalf of clients, as well as metrics to demonstrate the value we add through PR tactics. I find it generally user-friendly and it's easy to find what I need. The dashboard creation is easy and allows me to come up with data to share. Being able to easily compile reports through the dashboard for clients makes my job quicker and keeps that info at my fingertips. The initial setup was quite simple, and CisionOne's team did a great job helping us get set up. Review collected by and hosted on G2.com.

Cision seems to struggle with some Canadian media hits. It's been inconsistent with smaller publications but occasionally larger ones like CTV. These should be easily picked up by media monitoring. Review collected by and hosted on G2.com.

I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. Review collected by and hosted on G2.com.

One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. Review collected by and hosted on G2.com.

It’s easy to use, generates great reports, and gives our team excellent insights that we can easily share with executive leadership. Review collected by and hosted on G2.com.

There’s so much you can do with the platform that it can sometimes feel a bit overwhelming. It offers a ton of customization, which is great, but it can also be a little intimidating at first. Review collected by and hosted on G2.com.

I love that all the media contacts in Cision have opted in so I don't need to worry that there's someone in the database who doesn't actually want to be contacted. Review collected by and hosted on G2.com.

There are issues with the system clearing my search parameters when I jump between a journalist page and the search results I originally generated. There should be a way that the system opens the journalist pages in a new tab like they do in Muck Rack. It seems like that should be basic functionality. Review collected by and hosted on G2.com.

Its comprehensive media database and how easy it is to use. Review collected by and hosted on G2.com.

Sometimes the lists are too expansive. It takes a while to whittle them down to what I really need. Review collected by and hosted on G2.com.

Intuitive, easy-to-use platform that does everything we need it to do. Media monitoring and journalist database rolled into one. Review collected by and hosted on G2.com.

There are occasional glitches where coverage in certain trade publications isn't flagged in our mention streams, but these are fairly rare. Review collected by and hosted on G2.com.

I like that with CisionOne, we can get as granular or as big picture as we want, thanks to the customization. I appreciate the use of booleans which allows us to create custom regions to see who is mentioning us and where. Setting up CisionOne for social mentions was fairly easy for us, even though we deal with a large number of separate entities. Review collected by and hosted on G2.com.

The booleans are kind of clunky, it'd be better to have a more streamlined customization process. Also, shared streams are great but we wish we could have shared spaces (like Google Drive folders). It was difficult to input large quantities of mentions because we have 300 separate entities. Review collected by and hosted on G2.com.