--- title: CisionOne Reviews meta\_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1344 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 1344 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr ---

### CisionOne Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. [(69 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews)

Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. [(40 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews)

Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. [(39 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews)

Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. [(36 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews)

Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. [(33 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews)

Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. [(37 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews)

Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. [(28 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews)

Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. [(26 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews)

Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews)

Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of CisionOne

##### 1. Ease of Use

Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach.
[
See 69 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.")
DF

Doug F.

Mid-Market (51-1000 emp.)

3.5/5

"CisionOne puts you in touch with the right media contacts"

What do you like about CisionOne?

Its comprehensive media database and how easy it is to use.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User-friendly media monitoring and engagement platform"

What do you like about CisionOne?

Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cos

##### 2. Helpful

Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform.
[
See 40 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Great for social media analytics"

What do you like about CisionOne?

The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool for Centralized Media Insights"

What do you like about CisionOne?

I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allo

##### 3. Media Outreach

Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage.
[
See 39 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.")
DF

Doug F.

Mid-Market (51-1000 emp.)

3.5/5

"CisionOne puts you in touch with the right media contacts"

What do you like about CisionOne?

Its comprehensive media database and how easy it is to use.

 ![Keely P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keely P.")
KP

Keely P.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Readership Stats and Fast Contact Discovery"

What do you like about CisionOne?

It’s easy to pull readership stats and to find contacts, reporters, and outlets.

##### 4. Coverage Quality

Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly.
[
See 36 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient, All-in-One PR Monitoring That Delivers Clear Results"

What do you like about CisionOne?

What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Easy Media Coverage Tracking and Reporting"

What do you like about CisionOne?

Very easy to track for media coverage and run coverage reports.

##### 5. Features

Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support.
[
See 33 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient, All-in-One PR Monitoring That Delivers Clear Results"

What do you like about CisionOne?

What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Great for social media analytics"

What do you like about CisionOne?

The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and

### 5 Cons or Disadvantages of CisionOne

##### 1. Data Inaccuracy

Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports.
[
See 37 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool for Centralized Media Insights"

What do you dislike about CisionOne?

Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic

RM

Ruby M.

Small-Business (50 or fewer emp.)

4.5/5

"Always-Available, Very Helpful Customer Service"

What do you dislike about CisionOne?

Don't always receive full broadcast clippings

##### 2. Not Intuitive

Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow.
[
See 28 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Makes Monitoring Way Less Complicated"

What do you dislike about CisionOne?

It's not so smooth and user friendly and sometimes it takes time to get the things I am looking for

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Great for social media analytics"

What do you dislike about CisionOne?

It felt less intuitive being a new user, there is a degree of learning curve.

##### 3. Learning Curve

Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers.
[
See 26 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.")
DF

Doug F.

Mid-Market (51-1000 emp.)

3.5/5

"CisionOne puts you in touch with the right media contacts"

What do you dislike about CisionOne?

Sometimes the lists are too expansive. It takes a while to whittle them down to what I really need.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient, All-in-One PR Monitoring That Delivers Clear Results"

What do you dislike about CisionOne?

One downside of CisionOne is that the platform can feel overwhelming at first, especially for new users navigating all the features. It can also be pr

##### 4. Incomplete Media Coverage

Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy.
[
See 25 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Easy Media Coverage Tracking and Reporting"

What do you dislike about CisionOne?

It's cumbersome to find reporters and many reporters are not included for their publications.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great for Finding Client Hits, But Misses Some Unregistered Outlets"

What do you dislike about CisionOne?

That it misses some hits from outlets that cision hasn't registered - but are being picked up by google alert for example

##### 5. Media Monitoring

Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency.
[
See 25 mentions
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews)

See Related User Reviews

SW

Shelby W.

Small-Business (50 or fewer emp.)

5.0/5

"Effortlessly Enhances Pitching Efficiency"

What do you dislike about CisionOne?

I wish the cost of media monitoring were lower.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool for Centralized Media Insights"

What do you dislike about CisionOne?

Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic

 ![Nancie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nancie S.")
NS

Nancie S.

10/17/2025

"Reliable and Accurate Tool for PR Professionals"

5/5

What do you like best about CisionOne?

{"I love how the search functionality is incredibly useful, making it easier to find reporter contact information and recent articles they've written.","I appreciate that it solves the issue of reaching reporters through email or phone, and helps identify reporters I'm unfamiliar with.","I find the setup process simple. It was easy once I adapted to the new way of searching for reporter information.","I like that CisionOne is pretty reliable and accurate most of the time, it gives me confidence in its performance.","I enjoy the fact that Cision was always my go-to media database, being a PR industry standard."} Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I find it challenging that there is no way to provide some information for reporters who have opted out. I wish there were more accessibility options in some instances to access reporter information, if possible. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

I use CisionOne to solve reaching reporters by email or phone and discover new ones. It helps me find reporter contact info and view recent articles, essential for my PR and media relations work. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-11830343/official_response/edit)

Hi Nancie,

Thank you for taking the time to share your review. It’s great to hear that the search functionality and media database support your day-to-day PR work, helping you discover relevant reporters and access recent coverage more easily.

We’ve also noted your feedback regarding access to information for reporters who have opted out and have shared this internally.

We appreciate you sharing your experience.

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/8/2023

"Great resource for media relations!"

4.5/5

What do you like best about CisionOne?

I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking.

I also am not a huge fan of the email automation within CisionOne. When journalists receive the emails, it is painfully obvious it is coming from an automated system and it's impossible to get rid of the "via CisionOne" in the sender line. We much prefer using HubSpot for our automated outreach. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

It helps us find relevant media contacts and outlets that we can pitch to on behalf of our clients. It also has all of their contact information in one place, so it is a huge timesaver in creating media lists for specific outreach.

We recently also started using it for some media outreach. It's nice that the contact information is already in the app and that we don't have to upload separate lists. It's also nice to see the open rates on the emails we are sending. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-8046523/official_response/edit)

Hi there,

We appreciate you taking the time to leave a review. It’s great to hear that the platform’s interface and list-building features help make it easier to find relevant journalists and organize media outreach.

Your comments regarding search filtering and email distribution have been shared internally for review as part of our ongoing platform improvements.

Thank you for your feedback.

10/15/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite

JW

Joe W.

10/15/2025

"Difficult Transition, Robust Reporting, Needs Improvement"

2/5

What do you like best about CisionOne?

I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

CisionOne enhances media reporting with robust capabilities and assists in finding new journalists, but offers few benefits beyond the old platform. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-11813128/official_response/edit)

Hi Joe,

Thank you for outlining your experience. We appreciate you highlighting the strength of the reporting capabilities and the quality of the daily reports and how they have been valuable to you over time.

We also recognize that the transition experience and reporting accuracy have not met expectations. Your feedback regarding data continuity, newsletter results, report clarity, and ongoing account concerns has been shared internally for review.

If these issues are still impacting your work, your account team can reconnect to review your current setup and discuss the outstanding items in more detail.

Thank you again for taking the time to share your perspective.

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Enterprise (\> 1000 emp.)

10/14/2025

"CisionOne: Powerful Analytics but Frustrating UX and Declining Reliability"

1.5/5

What do you like best about CisionOne?

The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch.

The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system.

I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

It allows us to pull PR metrics that we need to inform our strategies and measure our success. We also use it for its media database to search reporters and more. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-11806491/official_response/edit)

Hi there,

Thank you for taking the time to share such detailed feedback, and for your long standing partnership with Cision over the years. We truly appreciate the trust you have placed in us throughout that time.

We’re happy that measurement and analytics capabilities in CisionOne have continued to support your team’s work. At the same time, we take your concerns around reliability, search results, and the overall user experience very seriously, and hearing from long-time customers like you is crucial as we continue to improve our user experience.

Your feedback has been shared with the relevant internal teams so they can review the areas you’ve highlighted. However, we also encourage you to share this feedback with your account team if you haven’t already done so.

Thanks again for your review.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Martina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martina P.")
MP

Martina P.

Manager Press

Small-Business (50 or fewer emp.)

7/29/2025

"Rocky transition, core features now working well"

1/5

What do you like best about CisionOne?

The reports work much faster/better than the old version and the automatic visualizations are a useful touch. Multiple tags work better than before, and recent (within the past few weeks) upgrades to text customization in media releases is a huge improvement. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Shortly after the transition (Cision --\>CisionOne) my team delt with some frustrating monthslong issues -- missed mentions, duplicate tags, report complications due to lack of backlogged tagged content transferred into the new platform. It seems as though the missed mentions improved with time, and duplicate tags were sorted with help from CisionOne after much back and forth.

I wish the layout of media mentions was more customizable and that the default view was not multiple streams. There are other features that would be hugely time-saving like de-duplicating contacts on slightly different media release sends at the same time (used often by location, for instance).

The CisionOne account management and customer support can be frazzled, with a confusing mixups and constant upgrade pitches rather than needed support. Quality of support and product is not aligned with cost, in my view. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

Generally up-to-date CRM info. Saves time through mass email sends Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications")
UP

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

2/5/2026

"Great for Tailored Media Lists, but Analytics and Usability Need Work"

3/5

What do you like best about CisionOne?

I really like being able to use the reporter search function to build highly tailored media lists, and I also appreciate the flexibility to upload my own contacts or lists whenever I need to. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I feel like it sometimes misses the mark on analytics functions, especially compared to something like Meltwater, and at times it isn’t as user-friendly as other platforms. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

It’s been helping me with pitching and sending out press releases. It also helps to have the brand profiles, so I can easily tailor and brand media releases for each client. Review collected by and hosted on G2.com.

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Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-12316754/official_response/edit)

Hi there,

Thanks for sharing your experience with us. It sounds like the ability to build tailored media lists and upload your own contacts has become central to how you manage pitching, and that brand profiles are supporting release workflows.

You also pointed out areas where analytics and overall usability could be stronger. We’ve made sure this feedback reaches our product team as part of ongoing improvements. If you haven’t already done so, we encourage you to also share this feedback with your account team directly.

Thanks again for leaving your thoughts.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
UN

Verified User in Non-Profit Organization Management

Enterprise (\> 1000 emp.)

2/19/2026

"Great for social media analytics"

4.5/5

What do you like best about CisionOne?

The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and features are very helpful as well. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

It felt less intuitive being a new user, there is a degree of learning curve. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

We use it to track important mentions in the social space. We do sentiment analysis for socials to understand public tone and also check on misinformation spread. it helps with various campaigns and their coverage. Review collected by and hosted on G2.com.

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Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-12384368/official_response/edit)

Hi there,

We’re glad you shared this. It’s helpful to hear how the dashboards and filters are supporting your social monitoring, particularly around sentiment and campaign impact.

You mentioned that the experience felt less intuitive at first. That feedback has been passed along to our product team as we continue refining the user experience for new users.

Thanks for taking the time to leave your feedback.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Leszek R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leszek R.")
LR

Leszek R.

1/12/2026

"Straightforward UX, But Setup and Database Need Work"

3.5/5

What do you like best about CisionOne?

I like CisionOne for its straightforward UX design. Everything is clear and intuitive, which really helps when I'm working on sending out press releases and building media lists. I don't have to manually research for journalists' emails or send emails one by one, which makes the process much simpler. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The journalist database could always be improved, and I also don't get any bounce back emails and out-of-office (OOO) responses. The initial setup wasn't the easiest since we had to get our developer involved. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

I don't have to manually research journalists' emails or send emails one by one. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-12201849/official_response/edit)

Hi Lezek,

Thank you for sharing your experience with Cision. We’re pleased to hear your solution helps you streamline press release distribution and media list building, saving time in your outreach efforts.

We appreciate your feedback, and insights like yours help us refine workflows and strengthen the overall platform experience for all users.

If you haven’t already done so, we encourage you to connect with your account team to share feedback about your database and setup experience. They’re happy to support you and help you get the most out of your Cision solution.

Thanks again for taking the time to leave a review.

Validated ReviewerIncentivizedSource: Seller invite

 ![Angela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela A.")
AA

Angela A.

Vice President of Media

2/7/2026

"Centralized Media Monitoring & Real-Time Insights"

4.5/5

What do you like best about CisionOne?

I really appreciate how CisionOne helps centralize media monitoring and reporting, making everything easier to manage in one place. I love being able to measure results in real time. It definitely saves me time and reduces guesswork, which is super valuable for my workflow. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I would prefer if the mention streams could be listed in alphabetical order. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

CisionOne centralizes media monitoring and reporting, saving me time and reducing guesswork. It supports pulling metrics for client measurement reports, helping me measure results in real time. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-12326283/official_response/edit)

Hi Angela,

We appreciate you taking the time to share this feedback. It’s useful to hear how bringing monitoring and reporting together in one place supports your workflow, especially when you’re tracking results in real time and preparing client measurement reports.

We’ve shared your suggestion about listing mention streams alphabetically with our product team for consideration as part of ongoing refinements.

Thanks again for your review.

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research")
UM

Verified User in Market Research

Mid-Market (51-1000 emp.)

2/3/2026

"Great dashboards and PR tools, but very weak media coverage outside the US/UK"

3.5/5

What do you like best about CisionOne?

There are loads of options for setting up my dashboard and generating reports, and I also like the pitching and press release distribution tools. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The media coverage outside English-speaking countries is terrible, and the list of media contacts beyond the US and UK is poor. This has even led us to consider hiring a separate company to handle regional press releases. Review collected by and hosted on G2.com.

What problems is CisionOne solving and how is that benefiting you?

A good way to keep track of a large number of press results, and also a quick, easy way to distribute press releases. Review collected by and hosted on G2.com.

Show More

Response from Michalea Enmark of CisionOne

[Editedit](https://www.g2.com/survey_responses/cisionone-review-12301590/official_response/edit)

Hi there,

Thank you for taking the time to share your feedback. It’s good to hear that the dashboards, reporting tools, and distribution features are supporting your PR workflow and helping you manage a high volume of press activity.

You also shared feedback around international coverage and contact availability. We’ve made sure this input has been passed along to the relevant teams for review as we continue to evaluate coverage depth across regions.

Thank you again for your perspective.

Current UserValidated ReviewerIncentivizedSource: Seller invite

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