--- title: CisionOne Reviews meta_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1344 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 1344 scale: '5' date_modified: '2026-07-18' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,344 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. (69 reviews) - Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. (40 reviews) - Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. (39 reviews) - Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. (36 reviews) - Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. (33 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. (37 reviews) - Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. (28 reviews) - Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. (26 reviews) - Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. (25 reviews) - Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Great Dashboards, but Filtering Irrelevant Mentions and Report Sync Need Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about CisionOne?** The diversity of dashboards available and relative ease of establishing mention streams. **What do you dislike about CisionOne?** The difficulty in parceling out irrelevant mentions, lack of screening for low-quality AI generated content and news aggregators, unreliable interface between mention stream and daily reports produced from those streams. **What problems is CisionOne solving and how is that benefiting you?** It provide real-time monitoring, which reduces the amount of times we are blindsided by mentions. It also meets the need to quantify our public relations efforts with intuitive visualization that resonates with internal decision makers. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your experience. It’s good to hear that the range of dashboards and the ability to set up mention streams are supporting your real-time monitoring and reporting needs. We’ve shared the challenges you’ve encountered with filtering irrelevant mentions, particularly around AI-generated content and the reliability between mention streams and daily reports with our product team for further investigation. Additionally, your account team would be happy to connect with you to better understand these issues and review your current setup together. Thanks again for your candid feedback. ### 2. Robust Database and Easy Press Release Distribution in Cision **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** The size of the database, and the ability to send out press releases directly from cision. **What do you dislike about CisionOne?** Historically, the customer support and lack of data checking has been an issue. **What problems is CisionOne solving and how is that benefiting you?** Having a list of relevant journalist data. **Official Response from Michalea Enmark:** > Hi there, Thank you for your review. It’s great to know that the size of the database and the ability to distribute press releases directly from CisionOne are valuable for your outreach. You also referenced some past challenges around support and data quality, which we appreciate you calling out. We hope your experience has been more positive since. Thanks again for your input. ### 3. Always-Available, Very Helpful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about CisionOne?** Very helpful customer service. There is always someone on hand to support with any questions or requests **What do you dislike about CisionOne?** Don't always receive full broadcast clippings **What problems is CisionOne solving and how is that benefiting you?** THey are collating huge amounts of coverage for us to monitor **Official Response from Michalea Enmark:** > Hi Ruby, Thank you for your review. It’s encouraging to know that our customer service team has been consistently available and helpful when questions arise. Regarding broadcast clippings, we’ve made sure your feedback is passed along to the relevant teams for review. Thanks for taking the time to leave your feedback. ### 4. Hard-to-Navigate UI, Preferred Cision NextGen’s More Intuitive Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Phil O. | Sr Vice President Customer Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about CisionOne?** I use the reports feature the most and AI summaries **What do you dislike about CisionOne?** the UI is hard to navigate. I much preferred the Cision NextGen. It was more intuitive **What problems is CisionOne solving and how is that benefiting you?** historic data for media monitoring. I appreciate that I can go back several years to uncover long term trends **Official Response from Michalea Enmark:** > Hi Phil, Thank you for sharing your perspective on Cision. It’s great to hear that the reporting features, AI summaries, and access to historic data support your work. We also appreciate your feedback on the interface and navigation. Your comments have been passed along internally. If you ever want to review your setup or explore ways to streamline your workflows, your account team is always available to help you. Thank you again for taking the time to leave a review. ### 5. Extensive Database and Comprehensive Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** Extensive database and comprehenive analytics. **What do you dislike about CisionOne?** Sometimes it's not very user-friendly and the price is prohibitive. **What problems is CisionOne solving and how is that benefiting you?** Effective media monitoring and identification of key press and news outlets that cover my issues. **Official Response from Michalea Enmark:** > Hi there, Thanks for taking the time to leave a review. We’re pleased to hear that the database and analytics are helping support your media monitoring and identify the most relevant outlets for your work. We also appreciate you calling out that the platform doesn’t always feel as user-friendly as it could be, and we’ve taken this on board internally. If you’d ever like to share more detail on this, your Cision team would be happy to connect. Thank you for your feedback. ### 6. Powerful Multi-Client Tracking with One-Click, Data-Rich Visual Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Simon W. | Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** I love being able to track multiple clients and competitors in one place, especially when I can compare multiple coverage feeds side by side. Reporting is simple and comprehensive with an impress depth of data converted to useful visualisations at the click of a button. **What do you dislike about CisionOne?** Setting up effective searches that filter coverage correctly can be quite complicated. **What problems is CisionOne solving and how is that benefiting you?** Cision automates monitoring and reporting which saves us a huge amount of time. **Official Response from Michalea Enmark:** > Hi Simon, Thank you for taking the time to share your feedback. Being able to compare multiple clients and competitors side by side, along with generating visual reports quickly, sounds like it plays an important role in how you manage monitoring and reporting. We’ve noted your comments about search setup feeling complex and have shared this with our product team. Thanks again for your review. ### 7. Easy Access to Key Stories and Articles Across Topics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** ease of access to key stories and articles regarding different topics **What do you dislike about CisionOne?** not accesuble to behind the paywall articles makes our sourcing a bit more complex **What problems is CisionOne solving and how is that benefiting you?** providing daily clips of key stories to staff ### 8. Effective Media Monitoring with Helpful Daily Emails, but Usability Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** We use it to monitor our media coverage and generally it does that pretty well. The daily emails are a really helpful way of quickly reviewing the latest coverage. **What do you dislike about CisionOne?** It does sometimes miss coverage and setting up to monitor new keywords is not straightforward. It does more that we really need and I'd prefer to get the basics right. **What problems is CisionOne solving and how is that benefiting you?** I wouldn't say it particularly solves problems but it does help us track and monitor media coverage **Official Response from Michalea Enmark:** > Hi there, We appreciate you taking the time to share this. It’s great to hear that the daily emails give you a quick way to review coverage and keep track of your mentions. You also mentioned occasional missed coverage and that setting up new keywords isn’t always straightforward. If you haven’t already, you’re welcome to reach out to your account team. They’re happy to walk through your setup and help ensure it’s aligned with the coverage you want to capture most consistently. Thank you again for providing your insights. ### 9. Great for Media Distribution and List Building **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff T. | Client Relations Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about CisionOne?** Great with media distribution and list building. **What do you dislike about CisionOne?** it can be hard at times to run media reports, sometimes feels like ad value doesn't line up expectations **What problems is CisionOne solving and how is that benefiting you?** CisionOne allows our firm to contact media outlets with stories our clients are sharing **Official Response from Michalea Enmark:** > Hi Jeff, Really appreciate you taking a moment to share your experience with Cision. It’s great to hear that media distribution and list building are working well for your team and supporting your outreach to media outlets. If you ever want to walk through your reporting setup or explore ways to get more consistency out of your reports, your account team is always here to support you. Thanks again for your review and for choosing CisionOne to help share your clients’ stories. ### 10. Easy to Use, Powerful Boolean Searching **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio N. | Media Planning Officer, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about CisionOne?** how easy it is to use especially boolean searching **What do you dislike about CisionOne?** the fact that sometimes clips are not whole, the 5 min limit is very unhelpful. **What problems is CisionOne solving and how is that benefiting you?** it finds all related media for my company **Official Response from Michalea Enmark:** > Hi Sergio, We appreciate you taking the time to share your experience. It’s great to hear that Cision feels easy to use and that the Boolean search functionality supports your monitoring needs. We’ve also noted your comments about clip length in certain cases and have made sure this feedback reaches our product team. Thank you again for your review and for your trust in Cision. ### 11. Great for Centralizing News, But Overwhelming and Not User-Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Silver R. | Communications Specialist & PR, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** Having all of our subscribed to news in one place. **What do you dislike about CisionOne?** It's not a user-friendly platform. There's a learning curve to getting the most out of the platform which takes time. There are so many features that it can be a bit overwhelming. The reports can't be customized in a way to look polished and professional. **What problems is CisionOne solving and how is that benefiting you?** We get all of our company, competitor, industry, and investor news in one place. It allows us to build a custom news report (outside of CisionOne) for our executives. **Official Response from Michalea Enmark:** > Hi Silver, Thank you for taking the time to leave a review. Happy that Cision has helped you keep your subscribed news gathered in one place and support you and your team with tracking company, competitor, industry, and investor coverage. We also appreciate you sharing your thoughts on the platform’s usability. Hearing where things could feel smoother, especially around navigation and report customization, helps our teams continue improving the overall experience. We’ve passed your feedback along internally for review. Thank you again for sharing your perspective. ### 12. Helpful for Tracking Coverage, but Misses Mentions and Skews the Numbers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about CisionOne?** It's helpful to track media mentions and watch media coverage that I would have otherwise missed. **What do you dislike about CisionOne?** It doesn't seem to capture all of our media mentions. The numbers are skewed and don't reflect the work that is being done. **What problems is CisionOne solving and how is that benefiting you?** CisionOne is helping create graphs that we can share with our fundraising team to show the number of mentions we are receiving and the ad equivalency. That said, the numbers aren't always correct. **Official Response from Michalea Enmark:** > Hi there, Thank you for your feedback. It’s good to hear that CisionOne helps you track coverage and create reports to share with your fundraising team. You also noted gaps in coverage and metrics that don’t always reflect your work accurately, and we’ve shared this feedback internally. If you’d like, your account team would be more than happy to review your monitoring setup and talk through the coverage you expect to see. We appreciate you taking the time to leave a review. ### 13. Comprehensive KPI Tracking with Plenty of Monitoring Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CisionOne?** Tons of KPI and monitoring options -- lots of different ways to measure success **What do you dislike about CisionOne?** Nothing -- so far it's been comprehensive **What problems is CisionOne solving and how is that benefiting you?** Showing where we are moving the needle from an earned media POV **Official Response from Michalea Enmark:** > Hi there, Thank you for your review. It’s great to hear that the range of KPIs and ways to measure success are helping you track earned media impact. We appreciate you sharing your experience. ### 14. Simple and Effective, But Needs More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew R. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like that CisionOne is simple to use and has a good user experience. Once I understood how it operates, I found it quite simple and intuitive. **What do you dislike about CisionOne?** I would like to see more new product development and features. Compared to some competitor tools, CisionOne is not quite as product-rich. It wasn't very straightforward. Onboarding was not very well handled. **What problems is CisionOne solving and how is that benefiting you?** CisionOne enables me to see real-time media mentions of my clients and analyze key media trends. ### 15. User-Friendly Platform with Excellent Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** The CisionOne platform is generally pretty user friendly. Once you've gotten comfortable with the various functionalities, the various tools are all great for creating customized reports and tracking analytics. When you do run into any issues or questions, the customer service team is always available and willing to help. **What do you dislike about CisionOne?** I don't always feel the reported viewership/audience numbers are very accurate. I'd love to see that piece audited and refined a bit. **What problems is CisionOne solving and how is that benefiting you?** Being able to keep our reports in a more organized format (i.e. alphabetical) was a pain-point, but the customer service team was able to help get that in order and teach us how to keep it that way moving forward as we add more searches across the organization. **Official Response from Michalea Enmark:** > Hi there, We appreciate the feedback on your experience with CisionOne. It’s encouraging that the platform supports your reporting workflows and that the support team has been helpful when questions come up. Your comments regarding audience and viewership metrics have also been passed along to the relevant teams. Thank you for your review. ### 16. Great product with a few things to fix **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CisionOne?** I really enjoy the media monitoring feature. It's very intuitive and easy to understand. I also like the customer support I've received whenever I need help. **What do you dislike about CisionOne?** Two things I currently dislike: 1. Manually adding missing articles has become a nuisance. When I manually add an article the metrics don't show up. So instead of doing it myself, I reach out to customer support to have them open a ticket and add the missing articles for me. Hoping for this issue to be fixed soon! 2. Tagging articles has been very easy but I wish the tags were included in their own column when pulling a report, similar to the previous Cision versions. Seeing a tag column in the excel reports is integral to our team and stakeholders. Hoping this is something that can be added in the future. **What problems is CisionOne solving and how is that benefiting you?** The analytics are a huge benefit to me and my work. It's one thing to see what hits are coming in but seeing how effective the media hits are are important to our team and our media efforts. ### 17. Efficient Media Monitoring with Some Learning Curves **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylee B. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like that coverage can be sent to my inbox, which makes my day more efficient and saves my time without having to manually search. I also appreciate how easy the initial setup of CisionOne was. **What do you dislike about CisionOne?** I think the Boolean - it's confusing and difficult to get right. It takes time to get accuracy. **What problems is CisionOne solving and how is that benefiting you?** CisionOne keeps us on top of coverage, finds journalist details quickly, and saves me time with efficient media monitoring. **Official Response from Michalea Enmark:** > Hi Kaylee, Thanks for taking the time to leave us a review! Happy to hear that media monitoring and automated coverage delivery in your Cision platform has helped keep you informed and save time in your day-to-day work. We know Boolean can be challenging to get the hang of sometimes. Our team is always happy to help you further refine your monitoring and discovery workflows if you need support. Thanks again for sharing your perspective and feedback. ### 18. Disappointing and not fit for modern PR reporting **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about CisionOne?** n/a - I only hear negative feedback from my team - dealing with Cision's limitations has been a major drain on my team's time and my time. **What do you dislike about CisionOne?** We changed to CisionOne from Muck Rack last year and it was a really bad decision. The functionality is more limited, and all of the AI features that Cision claims to have were non-existent. They put blocks and limits on the numbers of searches you can do which seriously reduces capabilities when doing research for new business or monitoring client competitors. The platform is not intuitive and there is no way of filtering out meaningless mentions without manually sifting. This has been very disappointing and as soon as our contract expires we will be moving back to Muck Rack. In addition, when pitching the media, the emails we send to journalists don't appear to come from us and look spammy. **What problems is CisionOne solving and how is that benefiting you?** We use it to build media lists and report on performance. I would hesitate to say whether it is solving either of those problems appropriately. ### 19. Cision One and only! **Rating:** 5.0/5.0 stars **Reviewed by:** America M. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about CisionOne?** To identify deviations from expected results and to make necessary adjustments. **What do you dislike about CisionOne?** Non-intuitive interface, data inaccuracy, and forced, buggy transitions from legacy systems **What problems is CisionOne solving and how is that benefiting you?** Appreciate the comprehensive nature of Cision's databases for finding obscure contacts, these negative experiences are frequently cited in reviews. **Official Response from Michalea Enmark:** > Hi America, Thank you for your review. It’s great to see that CisionOne supports your work in identifying deviations and making necessary adjustments. You also noted challenges with the interface, data accuracy, and the transition from legacy systems. These points have been escalated internally for further investigation. Thank you for sharing your thoughts. ### 20. Media Tagging and Report Curation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** The ability to tag media mentions makes it easy to see how a particular campaign is performing or see how different departments within one company are individually being mentioned in the media. The media report is also beneficial in how it can be curated, with numerous options for customizing. **What do you dislike about CisionOne?** The price of the platform is a bit expensive. **What problems is CisionOne solving and how is that benefiting you?** The ability to group and report on media hits by different categories and/or campaigns. **Official Response from Michalea Enmark:** > Thank you for leaving a review! It’s wonderful to hear that media tagging and curated reports make it easier to track campaign performance and monitor mentions across different teams. We appreciate your continued trust in our monitoring solutions and look forward to continuing collaboration with you! ### 21. Efficient PR Coverage with Streamlined Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Maisie B. **Reviewed Date:** January 19, 2026 **What do you like best about CisionOne?** I like that CisionOne is quick at pulling coverage through and can have multiple clients in one place, which makes it easy to monitor. **What do you dislike about CisionOne?** It can be a little clunky to add in coverage. I'd prefer the process to be more streamlined. **What problems is CisionOne solving and how is that benefiting you?** CisionOne pulls all PR coverage into one place, making it easy to build reports quickly. I can manage multiple clients effortlessly, ensuring I monitor them efficiently. **Official Response from Michalea Enmark:** > Hi Maisie, Thank you for taking the time to share your perspective on Cision. It’s great to hear that having all your client coverage in one place helps you monitor efficiently and pull insights quickly. I appreciate you mentioning the workflow around adding coverage. Notes like this are helpful as we continue refining the reporting and monitoring experience across the platform. If you’d ever like to walk through your setup or explore ways to make that part of the process feel smoother, your account team is always here to support you. Thanks again for your review. ### 22. Great Emailing Features, But Frustrating Upgrade and Poor Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** I like the ease of emailing journalists and the PRNewswire integration. **What do you dislike about CisionOne?** Pretty much everything with the latest platform upgrade. It's so frustrating, in fact, that I am actively doing discovery calls with other vendors. It's absurd that a NEW platform has fewer critical features, like autopopulating metrics for imported content, than an OLDER version of the software. Navigating is not intuitive, and the search for reporters/outlets is confusing and complicated. I have spent countless hours over the years tagging specific content and it's inexcusable that it would not migrate to the new platform. **What problems is CisionOne solving and how is that benefiting you?** Zero. It's actually cost about 7 months of time having to work with the Cision team to troubleshoot shortfalls in the platform. **Official Response from Michalea Enmark:** > Hi there, We’re sorry that your experience with CisionOne has fallen short of expectations, and we appreciate you taking the time to leave such a detailed review. Platform transitions can sometimes present challenges, particularly when long standing workflows and historical data are involved. We appreciate you raising these concerns, and your comments regarding usability, search, and content migration have been shared with our product teams for review. We are glad to hear the emailing functionality and PRNewswire integration have been valuable, and we appreciate you highlighting those strengths. Thank you again for your feedback. ### 23. One-Stop Platform for Contact Database, Dissemination, and Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about CisionOne?** One stop shop for my needs, contact database, dissemination, and monitoring. **What do you dislike about CisionOne?** The monitoring is slightly restrictive, but the benefits outweigh this. **What problems is CisionOne solving and how is that benefiting you?** Access and reach. ### 24. Misses Article Mentions, and Email/Sharing Formatting Feels Less Clean Than Before **Rating:** 2.0/5.0 stars **Reviewed by:** Tiarra R. | Digital Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** The ability to add articles, altholugh they take longer to go to the RSS feed. **What do you dislike about CisionOne?** It does not catch all the article mentions and you can format emails and share articles in a clean format like you could on the older version. **What problems is CisionOne solving and how is that benefiting you?** It does the work for us. We do not have to do a mass Google search to monitor any mentions of our organization. **Official Response from Michalea Enmark:** > Hi Tiarra, Thank you for sharing your experience with Cision. It’s encouraging to hear that the ability to add articles supports your day‑to‑day work. We also appreciate your comments about article mentions and formatting when sharing or emailing coverage. Feedback like this is very valuable and has been shared with our internal teams as we continue to refine the CisionOne experience. If you’d like to talk through any of your points in more detail, your account team is always happy to support you. Thanks again for taking the time to leave a review. ### 25. Poor user experience starting to outweigh the benefits **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** The look and feel of CisionOne is much sleeker than previous versions of the Cision tool. For us, the best part about Cision is its centralized reporter and outlet database, which makes it easy to do targeted media research. No tool is perfect, and Cision's database isn't completely accurate or up-to-date, but it is a good starting point and saves time over manual Google searching. **What do you dislike about CisionOne?** My team has been using Cision for 5+ years for daily media monitoring and research, during which time the platform has gone through multiple changes. Although the look of the CisionOne platform is an improvement over the other iterations, the functionality has really declined. It is very confusing to use, and our rep has not provided much guidance or troubleshooting assistance; rather she's been more focused on our contract and everything now seems to come at an additional cost. To be honest, we are considering moving away from Cision when our contract runs out because currently the tool is not saving us any time and we have to manually track media coverage because Cision misses so many clips. Really disappointing. **What problems is CisionOne solving and how is that benefiting you?** Media research **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave such a detailed review. We appreciate you recognizing the value of the centralized media database and the updated look and feel of the platform. We’re sorry to hear that the overall experience did not meet expectations, particularly around usability, monitoring performance, and the support provided at the time. Your feedback has been shared internally, as input like this is important in helping us continue to improve both the platform and the customer experience. If these issues are still impacting your work, your account team would be glad to reconnect and discuss your current setup in more detail. Thank you again for sharing your perspective. ### 26. Comprehensive Media Database That Is Regularly Updated **Rating:** 4.5/5.0 stars **Reviewed by:** Meryl H. | PR and Brand Communications Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** media database is very comprehensive and regularly updated **What do you dislike about CisionOne?** No particular downsides I can think of right now **What problems is CisionOne solving and how is that benefiting you?** Targeting the right media with our stories **Official Response from Michalea Enmark:** > Hi Meryl, Thank you for sharing your experience. We appreciate you highlighting the media database and noting the consistency of updates. It’s encouraging to know it supports your efforts to reach the right media with your stories. Thank you again for taking the time to provide your feedback. ### 27. Insightful and Easy to Use, But Dashboards Need More Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CisionOne?** CisionOne makes it easy to track our performance and compare it with competitors. I really like how it highlights who is leading conversations in the industry. The insights are clear and help us adjust strategies quickly based on real-time data. **What do you dislike about CisionOne?** The dashboards feel a bit restrictive. While the existing templates are useful, I’d appreciate more flexibility to customize layouts and metrics. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps us track our performance and compare it against competitors. It shows who is leading conversations in the industry, giving us actionable insights to improve our strategy and stay competitive. This visibility makes decision-making faster and more data-driven. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your review. It’s great to hear that CisionOne supports your competitive tracking and helps you quickly understand who is leading industry conversations. Having clear, real-time insights to guide strategic decisions is valuable. We’ve also noted your feedback around dashboard flexibility. Your input on layout and metric customization has been shared internally as we continue evolving the reporting experience. Thanks again for your feedback. ### 28. Great for Coverage Tracking but Setup Is Challenging **Rating:** 2.5/5.0 stars **Reviewed by:** Parker Villiers . **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** I like the dashboard feature in CisionOne. It helps me separate competitors from clients. **What do you dislike about CisionOne?** I find filtering out other languages and syndications challenging. The initial setup of CisionOne was also challenging. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for coverage tracking, and it solves the problem of pulling articles quickly. I like the dashboard feature because it helps separate competitors from clients. **Official Response from Michalea Enmark:** > Hi Parker, We appreciate you taking the time to share your perspective. It’s helpful to know the dashboard allows you to clearly distinguish between competitors and clients while tracking coverage. You also noted that certain filtering workflows and the initial setup felt challenging. Your feedback has been shared internally for review. If you’d like, you’re welcome to connect with your account team to revisit your setup and explore ways to make those processes smoother. Thank you for your feedback. ### 29. Great for Finding Client Hits, But Misses Some Unregistered Outlets **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about CisionOne?** That it helps me find hits for our clients and tells us how many unique viewers the outlets have **What do you dislike about CisionOne?** That it misses some hits from outlets that cision hasn't registered - but are being picked up by google alert for example **What problems is CisionOne solving and how is that benefiting you?** Solving the tracking of articles for my clients **Official Response from Michalea Enmark:** > Hi there, Thank you for sharing your feedback. It’s helpful to hear that Cision supports your work by helping you identify client coverage and understand audience reach across different outlets. We’ve shared your feedback about missing outlets with our product team. Thanks again for taking the time to leave a review. ### 30. Quite Simple to Use Once You Get the Hang of It **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CisionOne?** Once you practive it, it is quite simple to use **What do you dislike about CisionOne?** The chatbot always need to be bypassed to have a human because or else the issue is never solved. The tool from Cision does not have all the media and thus paywalls often block the system... **What problems is CisionOne solving and how is that benefiting you?** Overview of media coverage **Official Response from Michalea Enmark:** > Hi there, Thanks for taking the time to leave a review. It’s helpful to hear that once you’ve spent some time in the platform, it becomes easier to navigate and use for keeping track of coverage. You also noted aspects of the support experience and certain media sources. We’ve shared this feedback with our support and other relevant teams for review. Thank you for contributing your feedback. ### 31. Beneficial, but still needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Allison M. | Digital Marketing Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about CisionOne?** It is easy to pull streams and update booleans **What do you dislike about CisionOne?** The new dashboard update is not great, and I actually think it is harder to read the analytics with multiple streams included than the previous update **What problems is CisionOne solving and how is that benefiting you?** Cision provides all our mentions globally to ensure we are reaching the correct countries, this is essential for us to ensure our PR strategies are working. **Official Response from Michalea Enmark:** > Hi Allison, Thank you for taking the time to leave a review. Good to hear that creating streams and updating Boolean searches help support how you monitor coverage across different markets. We appreciate you highlighting your thoughts on the dashboard update and analytics view. Your comments have been shared internally for review. Thank you for your feedback. ### 32. Intuitive, Time-Saving Media Coverage—But Customer Support Needs to Respond **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** Gathers media coverage to save time manually searching. Covers titles that I may not ordinarily have access to. Reporting dashboards are intuitive and customisable. **What do you dislike about CisionOne?** I've contacted customer support on a couple of occasions and not received a response. **What problems is CisionOne solving and how is that benefiting you?** Gathering reporting data for clients. Helping us to demonstrate worth/value and saving time. **Official Response from Michalea Enmark:** > Hi there, Thank you for outlining your experience. We’re glad that Cision has been helping you save time on manual searches while giving you access to coverage you might not otherwise see, and that the dashboards support your client reporting needs. You also mentioned reaching out to customer support without receiving a response, which we have flagged internally for review. For the fastest response times, we recommend using our in-app chat for support queries, however we encourage you also reach out to your account manager directly to share this feedback. Thanks again for leaving us a review. ### 33. All-in-One Media Monitoring with Time-Saving AI Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about CisionOne?** I appreciate how CisionOne brings together media monitoring and outreach within a single platform. The AI-generated summaries for monitoring reports are also a helpful time-saver. **What do you dislike about CisionOne?** There are almost too many tools and reporting options to explore and integrate. It would be helpful if these were pre-configured to match our organisation's needs from the beginning. **What problems is CisionOne solving and how is that benefiting you?** We have been able to standardise our media outreach across the companies within our Group, which has made our communication efforts more consistent. Additionally, we can now monitor a large number of projects more efficiently, saving valuable time in the process. **Official Response from Michalea Enmark:** > Hi there, Thank you for sharing your review. It’s great to hear that the AI-generated summaries are helping save time when reviewing coverage, and that bringing monitoring and outreach together in one platform supports more consistent communication across your group. We’ve also noted your feedback about the number of tools and reporting options available when getting started, and have shared this internally. Thank you again for taking the time to leave your feedback. ### 34. Usable Platform, Needs Faster Notifications **Rating:** 1.5/5.0 stars **Reviewed by:** yasmine f. **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I find CisionOne very usable. I also appreciate the media notifications, which provide instant insights for my clients. **What do you dislike about CisionOne?** I think notifications need to come through much faster. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring and coverage reporting. It tracks media relevant to my clients. **Official Response from Michalea Enmark:** > Hi Yasmine, Thanks for letting us know how Cision is working for you. It’s helpful to hear that the platform’s usability and notification features support your monitoring and reporting needs along with delivering insights to your clients. You also mentioned that faster alerts would be beneficial, and we’ve shared that feedback with our internal teams as part of our ongoing improvement work. We're more than happy to partner with you to help improve your overall experience. You can always reach out to your account management team if you’d like to discuss anything further. Thanks again for taking the time to leave a review. ### 35. Easy to Use and Excellent Onboarding with CisionOne **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana G. | Editorial Relationships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** So far, we're having a great experience with CisionOne! I'm super impressed with how easy it is to use, and the implementation process was top-notch. Everyone we worked with during our onboarding process was helpful and took the time to really train us on the product. **What do you dislike about CisionOne?** There aren't many downsides, in my opinion - only I wish there was a way to tag certain things, particularly pitches retroactively. Other than that, I'm happy. **What problems is CisionOne solving and how is that benefiting you?** It really is helping us find media outlets and journalists tailored to our clients - we're finding more success with giving our clients media opportunities. **Official Response from Michalea Enmark:** > Hi Tiana, Thank you for the review. It’s great to hear that your onboarding experience and training helped make getting started with CisionOne smooth, and that the platform is supporting your work identifying relevant journalists and media opportunities for your clients. We’ve also shared your suggestion about retroactive tagging with the relevant teams. Thank you for your feedback. ### 36. Powerful, All-in-One PR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Utsav P. | Digital marketing team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about CisionOne?** I like that Cision One keeps all PR work in one place. It makes finding journalists, sending press releases, and tracking media coverage really easy. I can also see how my campaigns are doing without much effort. **What do you dislike about CisionOne?** Sometimes it feels a bit slow, and getting used to all the features can take some time. A few tools could be more intuitive for first-time users. **What problems is CisionOne solving and how is that benefiting you?** Cision One helps me keep track of all media contacts, press releases, and news coverage in one place. This saves time, makes PR work more organized, and helps me see which campaigns are working best. **Official Response from Michalea Enmark:** > Hi Utsav, Glad to hear that CisionOne helps keep your PR activities organized and makes it easier to manage outreach, monitor coverage, and evaluate campaign performance in one place. We’ve shared your feedback regarding the overall user experience with the relevant teams. Thank you for your review. ### 37. Easy Media Coverage Tracking and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about CisionOne?** Very easy to track for media coverage and run coverage reports. **What do you dislike about CisionOne?** It's cumbersome to find reporters and many reporters are not included for their publications. **What problems is CisionOne solving and how is that benefiting you?** Showing coverage across industries and finding new contacts. **Official Response from Michalea Enmark:** > Hi there, Thank you for highlighting your experience with CisionOne. It’s helpful to know that tracking coverage and generating reports feels straightforward. You also pointed out challenges when searching for reporters and gaps in contact coverage. We’ve shared this input with the relevant teams for review. We appreciate you taking the time to provide your feedback. ### 38. Good Features, But Needs Better Customer Support **Rating:** 2.0/5.0 stars **Reviewed by:** Amber M. **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** I appreciate that CisionOne makes it easy to find relevant media contacts to connect with and pitch our stories. The analytics and dashboards are highly useful for quantifying the impact of our media campaigns. Additionally, the staff was helpful during setup, which eased the transition. **What do you dislike about CisionOne?** {"I find the customer service could be better.","There is a need for more consistent analytics across different platform iterations.","I would prefer reverting back to the previous iteration of the platform."} **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps me easily find media contacts to pitch stories and quantify media campaign impacts, enhancing outreach and analysis. **Official Response from Michalea Enmark:** > Hi Amber, Thank you for sharing your feedback. It’s good to hear that finding relevant media contacts and using the dashboards to measure campaign impact have supported your outreach and reporting efforts, and that the initial setup process felt smooth. We’ve also taken note of your comments regarding customer support, analytics consistency, and your preference for aspects of the previous platform experience. This feedback has been shared internally for review. If these issues are still impacting your work, your account team can reconnect to better understand how we can improve your experience. Thank you again for taking the time to leave your review. ### 39. Great Evolution of Legacy Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** The new platform and interface are MUCH better than the previous Cision monitoring and tracking service. Our customer support team is great (Katie is AMAZING and so responsive). **What do you dislike about CisionOne?** There are a few functionalities that did not carry over from the legacy product, but by-and-large updates have been made to accommodate needed functionality. The one function I do not like is the 'impact' score for publication, as some very small blogs somehow end up with a high impact score, but it is not clear how they are beneficial with such small audiences. **What problems is CisionOne solving and how is that benefiting you?** CisionOne gives us the ability to not only monitor and prove value of our efforts in earned media, but we've also been able to leverage the media monitoring capabilities to support other initiatives at the company, such as trend tracking. ### 40. User-friendly and makes work a lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Helen G. | Press Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** I enjoy the layout as it's easy to navigate around, user friendly and nice to look at. **What do you dislike about CisionOne?** Learning to use it was a bit difficult but once you get the hang of it, it's fine. **What problems is CisionOne solving and how is that benefiting you?** It's helping to value the press coverage we get which helps to show the importance of our jobs. **Official Response from Michalea Enmark:** > Hi Helen, We appreciate you taking the time to leave a review. It’s great to hear that the platform’s layout and ease of navigation help make day-to-day work simpler, and that it supports demonstrating the value of your press coverage. Your comments regarding the initial learning curve have been shared internally for review. Thank you for your feedback. ### 41. Effective Media Intelligence, but Can Be Overwhelming with Too Many Results **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas R. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** Cision is great at gathering and sorting media intelligence. **What do you dislike about CisionOne?** Sometimes there are so many results that it can be a bit overwhelming to consolidate them into a digestible report for executives. **What problems is CisionOne solving and how is that benefiting you?** Cision provides a single platform to work out of across all pr and media channels. **Official Response from Michalea Enmark:** > Hi Thomas, We appreciate you taking the time to leave a review. It’s great to hear that CisionOne supports your work by bringing media intelligence and PR activity together in one platform. We’ve also shared your feedback regarding the volume of results and reporting workflows with the relevant teams as part of our ongoing platform improvements. Thanks again for your review. ### 42. Easy to Use, but Features Are Confusing **Rating:** 3.0/5.0 stars **Reviewed by:** Ben F. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** Fairly easy to use once you know how, email alerts are good, good coverage. It lets you add lots of different searches **What do you dislike about CisionOne?** It is not that easy to understand what different things do **What problems is CisionOne solving and how is that benefiting you?** Monitoring key media terms and notifying me of relevant coverage. **Official Response from Michalea Enmark:** > Hi Ben, We appreciate you sharing your thoughts. Email alerts and the ability to create multiple searches both sound like helpful parts of how you monitor key media terms and stay on top of relevant coverage. This has been shared internally for review regarding feature clarity and usability. If you haven’t already connected with your account team, they would be happy to walk through your setup and help you get the most out of the platform. Thank you for your feedback. ### 43. Easy to Use and Intuitive, but Pricier than other options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** CisionOne is easy to use, fairly intuitive and gives me everythingI need to monitor news coverage and share relevant information with our leadership. **What do you dislike about CisionOne?** The cost can be prohibitive for me and more support would be valuable. **What problems is CisionOne solving and how is that benefiting you?** I need to monitor where we are mentioned in the media and the resulting sentiment. CisionOne provides me daily updates and also lets me see the equivalent ad revenue and audience reach. If I need to, I can create newsletters and send highlights to leadership. **Official Response from Michalea Enmark:** > Hi there, We appreciate your review. It’s great to hear that CisionOne helps you stay on top of media coverage and easily share key insights with leadership. We’ve also shared your feedback internally as part of our ongoing efforts to improve the overall platform experience. Thank you for taking the time to leave a review. ### 44. Updetd UX Makes Media Monitoring More Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about CisionOne?** The updated interface is user friendly and modern. **What do you dislike about CisionOne?** The charts and graphs produced in the dashboards are not easily modifiable compared to other platforms (e.g. excel, tableau). **What problems is CisionOne solving and how is that benefiting you?** A platform that captures all media outlets and stories. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking a moment to share your thoughts with us. It’s great to hear that the updated interface feels modern and intuitive in your day‑to‑day work. We’ve also noted your comments around charts and graphs in the dashboards and will be passing this along internally as part of our ongoing UX work. If you haven’t already, I’d also recommend reaching out to your account team, who are always there to support you and help you get the most out of CisionOne. We appreciate you taking the time to leave a review. ### 45. Effective at picking up coverage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** Quick and easy to find coverage for different clients/search terms. The AI boolean feature has been a great addition as it makes setting up new searches much easier! Lewis at their customer support team is fantastic and always gets back to us very quickly. **What do you dislike about CisionOne?** It doesn't always pick up all mentions, so you still have to do a manual search. **What problems is CisionOne solving and how is that benefiting you?** Helps us find coverage for individual clients really easily without having to search manually multiple times per day. **Official Response from Michalea Enmark:** > Hi there, We appreciate you taking the time to share your thoughts. It’s great to hear that the AI Boolean feature is making search setup easier and helping you find coverage quickly across different clients. We’re also glad to hear that Lewis from our support team has been helpful and responsive. Your comments regarding missed mentions have been shared internally for review. Thank you for your feedback. ### 46. CisionOne Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer T. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2025 **What do you like best about CisionOne?** CisionOne easily allows me to reach journalists that matter for my clients. I particularly like how I can see the effectiveness of each pitch or release and what topics are resonating with the media. **What do you dislike about CisionOne?** The main downsides I have found include on the analytics, you can see who clicked through links or opened up an email but you don't see the outlet they are with -- you have to get out of analytics to go to search function in launchpad to identify. Another downside is when you send a release out it's formatting is weird for recipient as it appears to be one big image. The only other downside I have come across is when I'm adding personal contacts -- there is no company/outlet field -- this is a big downside. **What problems is CisionOne solving and how is that benefiting you?** Ability to reach journalists easily for my clients with story ideas. ### 47. Good Media Monitoring, but the Service Feels Too Expensive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CisionOne?** CisionOne is a good media monitoring platform. **What do you dislike about CisionOne?** I found the service to be very expensive **What problems is CisionOne solving and how is that benefiting you?** Haven't used CisionOne for some time, so I can't comment **Official Response from Michalea Enmark:** > Hi there, Thanks for taking a moment to leave your comments about CisionOne. We’re happy to hear you found CisionOne to be a good media monitoring platform, and we’d love to see you back in the solution again to show you what’s new. If you decide to revisit the platform in the future, your Cision team would be happy to support you. Thanks again for your feedback. ### 48. Cision is a helpful tool in my day to day PR work. **Rating:** 4.0/5.0 stars **Reviewed by:** Fallon G. | Corporate Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about CisionOne?** It is helpful to see the reach/audience of specific articles as well as the circulation of specific media outlets that I am not familiar with. **What do you dislike about CisionOne?** There was a bit of a learning curve to this tool, and I still feel I am not using it to its full potential. **What problems is CisionOne solving and how is that benefiting you?** It helps me identify audience reach of specific articles as well as circulation numbers for lesser known media outlets. ### 49. Good Tool, Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jenny J. | Digital Marketing Project Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CisionOne?** I like that we can set up different streams to make sure we're monitoring for different topics (ex: local news) **What do you dislike about CisionOne?** CisionOne pulls in too many things that we do not need and sometimes missing coverage that we want to flag to leadership each week. Tags also take a long time to load, making the process a bit cumbersome. **What problems is CisionOne solving and how is that benefiting you?** Monitoring for coverage so I don't have to do it manually ### 50. Great Platform Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about CisionOne?** Pros about Cision include the available features -- broadcast monitoring, contacts, reporting and sharing clips via a newsletter features. The customer service chat function has been fantastic to get quick responses when you need help. **What do you dislike about CisionOne?** One issue that I have with Cision is the need for more flexibility in the newsletter feature. **What problems is CisionOne solving and how is that benefiting you?** Showing our department's value and the ability to highlight and share the work that we do. **Official Response from Michalea Enmark:** > Hi there, Thank you for your review. Features like broadcast monitoring, reporting, and the newsletter tool clearly support how your team highlights and shares the value of your work. It’s also nice to know the chat support has been helpful when quick assistance is needed. We’ve also taken note of your suggestion around greater flexibility in the newsletter feature and have shared that feedback internally. Thanks again for taking the time to share your experience. ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cisionone/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+12%3A05%3A59+-0500&secure%5Bsession_id%5D=8a6bba8c-9f95-4fc8-b777-739b2c6d88b9&secure%5Btoken%5D=f4bbbc81d5e6eac90a3f4cdb5092f0b9b065461ed9bc14aa61422def8410b858&format=llm_user) ## CisionOne Integrations - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (202 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,628 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (470 reviews)