--- title: CisionOne Reviews meta\_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1344 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 1344 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- ### CisionOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. [(69 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews) Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. [(40 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews) Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. [(39 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews) Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. [(36 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews) Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. [(33 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews) Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. [(37 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews) Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. [(28 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews) Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. [(26 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews) Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews) Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CisionOne ##### 1. Ease of Use Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. [ See 69 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you like about CisionOne? Its comprehensive media database and how easy it is to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "User-friendly media monitoring and engagement platform" What do you like about CisionOne? Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cos ##### 2. Helpful Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. [ See 40 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you like about CisionOne? The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you like about CisionOne? I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allo ##### 3. Media Outreach Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. [ See 39 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you like about CisionOne? Its comprehensive media database and how easy it is to use. ![Keely P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keely P.") KP Keely P. Small-Business (50 or fewer emp.) 4.5/5 "Easy Readership Stats and Fast Contact Discovery" What do you like about CisionOne? It’s easy to pull readership stats and to find contacts, reporters, and outlets. ##### 4. Coverage Quality Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. [ See 36 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you like about CisionOne? What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Easy Media Coverage Tracking and Reporting" What do you like about CisionOne? Very easy to track for media coverage and run coverage reports. ##### 5. Features Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. [ See 33 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you like about CisionOne? What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you like about CisionOne? The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and ### 5 Cons or Disadvantages of CisionOne ##### 1. Data Inaccuracy Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. [ See 37 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you dislike about CisionOne? Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic RM Ruby M. Small-Business (50 or fewer emp.) 4.5/5 "Always-Available, Very Helpful Customer Service" What do you dislike about CisionOne? Don't always receive full broadcast clippings ##### 2. Not Intuitive Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. [ See 28 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 2.5/5 "Makes Monitoring Way Less Complicated" What do you dislike about CisionOne? It's not so smooth and user friendly and sometimes it takes time to get the things I am looking for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you dislike about CisionOne? It felt less intuitive being a new user, there is a degree of learning curve. ##### 3. Learning Curve Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. [ See 26 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you dislike about CisionOne? Sometimes the lists are too expansive. It takes a while to whittle them down to what I really need. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you dislike about CisionOne? One downside of CisionOne is that the platform can feel overwhelming at first, especially for new users navigating all the features. It can also be pr ##### 4. Incomplete Media Coverage Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. [ See 25 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Easy Media Coverage Tracking and Reporting" What do you dislike about CisionOne? It's cumbersome to find reporters and many reporters are not included for their publications. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Great for Finding Client Hits, But Misses Some Unregistered Outlets" What do you dislike about CisionOne? That it misses some hits from outlets that cision hasn't registered - but are being picked up by google alert for example ##### 5. Media Monitoring Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. [ See 25 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews) See Related User Reviews SW Shelby W. Small-Business (50 or fewer emp.) 5.0/5 "Effortlessly Enhances Pitching Efficiency" What do you dislike about CisionOne? I wish the cost of media monitoring were lower. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you dislike about CisionOne? Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") IE Verified User in Education Management Small-Business (50 or fewer emp.) 2/8/2026 "Great Tool for Centralized Media Insights" 4.5/5 What do you like best about CisionOne? I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allows me to track how many tags I’ve applied, locate specific content quickly, and generate detailed reports. I also appreciated the ease of the initial setup, which made onboarding simple. CisionOne provides a streamlined and efficient platform for tracking media coverage and managing communications. Its intuitive interface and robust search capabilities make monitoring and analyzing content much easier, helping me stay organized and informed. Overall, it is a highly intuitive and efficient tool that supports my work in content tracking and analytics. Review collected by and hosted on G2.com. What do you dislike about CisionOne? Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and which also makes it difficult to maintain consistent tagging across similar content. It would be beneficial if the platform offered a way to merge these articles so that tags could be applied consistently, improving workflow efficiency. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I CisionOne has streamlined my workflow for content tagging and reporting. I can efficiently search for tags, track the number applied, and generate comprehensive reports, which saves time and ensures accuracy in tracking content coverage. This functionality is especially valuable for managing large datasets and supporting my reporting and analysis needs. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12328450/official_response/edit) Hi there, Thank you for such a thoughtful review. It’s great to see how you’re using tagging, search, and reporting together to manage large volumes of content and keep everything organized. When those elements work smoothly, it can make a real difference in day-to-day tracking and analysis. You also highlighted areas where tagging consistency could be improved. We’ve shared this input with our product team as part of ongoing enhancements. Thanks again for taking the time to share your experience. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/2/2026 "Coverage Tracking Is Useful, but Reloads and Inconsistent Search Results Hold It Back" 2/5 What do you like best about CisionOne? I like that it can track share of voice, and that it offers other coverage tracking capabilities. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I don't like how pages need to reload to be able to see things refreshed, that not everything gets picked up consistently across searches, and that share of voice can only track mentions and not actual share of voice in the overall conversation. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It makes coverage tracking a bit easier, and it allows me to compare my clients to competitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EW Erin W. 2/3/2026 "Great for Media Monitoring, Needs Newsletter Flexibility" 4/5 What do you like best about CisionOne? I find the customer service from our customer success team great. They are a wonderful team to work with. I also enjoy how easy tagging content is in the platform, and organizing searches is really straightforward, making it easy to stay organized. The searches they create are helpful, and our customer success team is great at editing those searches as needed. All these features speed up the workflow of press coverage monitoring. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The newsletter template and deployment in CisionOne are not versatile enough for my needs. I want my newsletter to have a specific format, but CisionOne is not able to accommodate that. It would be great if there was an option to upload a template into the platform that could be used instead of relying on what is provided. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for media monitoring and social listening. It speeds up the workflow of press coverage monitoring, making organizing and tagging content easy. The searches are helpful and our customer success team excels at editing them. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12304697/official_response/edit) Hi Erin, Thank you for sharing this. It’s great to hear that tagging and search organization are helping streamline your press coverage monitoring, and that the collaboration with your customer success team has been working well. Having searches that can be refined as needed clearly supports a smoother workflow. We’ve passed your feedback about newsletter flexibility and custom templates along to our product team. Thanks again for taking the time to leave your review. Validated ReviewerIncentivizedSource: Seller invite ![Todd H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd H.") TH Todd H. Owner | Director | Producer Enterprise (\> 1000 emp.) 2/3/2026 "Unified Media Management with Intuitive Controls" 4/5 What do you like best about CisionOne? I love the integrated nature of the CisionOne platform and the ease at which you can jump from one element to the other within the tool. It's mostly that many of the people I work with are not of the technical type, and the platform allows an intuitive nature from a user to take over. The controls and systems rarely need a deep dive explanation, which is a HUGE relief for me. The platform provides a unified front for media and social efforts, allowing brand managers to post their elements and enabling me to approve them before release. I also appreciate the robust media tool that CisionOne offers compared to other platforms. The initial setup of CisionOne was very easy, with no issues other than the expected elements of getting accounts set up or having systems acknowledge email domains. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The only complaint I have is the system is a bit slow in responding when launched from an alert email. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne to manage media and social media across brands, providing a unified platform for media efforts. It allows brand managers to post elements for approval. I love its integration and ease of navigation, which is intuitive for non-technical users, reducing the need for detailed explanations. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12303984/official_response/edit) Hi Todd, Thank you for such a thoughtful review. It’s great to see how the platform supports collaboration across brands, particularly when colleagues rely on straightforward navigation and clear controls. Being able to manage approvals and activity within the same environment seems to make coordination much smoother. We appreciate you highlighting the experience related to alert emails and will review this further internally. Thanks again for sharing your feedback. Validated ReviewerIncentivizedSource: Seller invite ![Tayane S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayane S.") TS Tayane S. 2/3/2026 "Powerful Customization, But with a Learning Curve" 3.5/5 What do you like best about CisionOne? I like how CisionOne allows the customization of the reports we create. This makes our daily work more effective, especially when making specific measurements that we need. Creating and adjusting the reports according to the needs of our routine is what I appreciate the most. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I think that when the platform underwent this upgrade, some things that were very good in the Legacy platform were lost. Like the possibility of more different graphs and an easier way to handle Boolean searches. I feel that sometimes we need to have a very deep knowledge, and we end up relying a lot on our focal point. Moreover, the initial setup was not easy because you still don't have a great expertise in our region, which makes it a bit difficult because of the languages. The platform development team doesn't always listen to all the feedback. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne offers more effective measurement of results, standardization with global indicators, and agility to work with reports. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12302655/official_response/edit) Hi Tayane, Thank you for taking the time to share your thoughts. It’s great to hear that the flexibility in report customization is helping you tailor measurements to your needs and work more efficiently. We’ve also taken your broader feedback about the platform experience on board and shared it internally. Input around usability and how the platform evolves over time is important as we continue refining the experience for our users. Thanks again for your review. Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Rachel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel R.") RR Rachel R. Communications Specialist Small-Business (50 or fewer emp.) 4/8/2026 "Amazing Dashboards, But Needs Better Support" 3/5 What do you like best about CisionOne? I really like the amazing dashboards in CisionOne. They allow us to easily communicate results to our clients. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I find the chat support often unhelpful. Also, there was a learning curve with the initial setup, but we eventually got it set up. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for media monitoring, helping me find media results on behalf of our clients. The amazing dashboards allow us to easily communicate results to our clients. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12602688/official_response/edit) Hi Rachel, Thanks for your review. The media lists sound like a valuable part of your workflow when identifying journalists and tracking coverage for clients. You also pointed out some inconsistencies in results, which have been flagged for further review. Thanks again for taking the time to share your experience. 7/15/2026 Validated ReviewerIncentivizedSource: Seller invite SW Shelby W. Regional Communications Manager Enterprise (\> 1000 emp.) 2/2/2026 "Efficient Media Monitoring with CisionOne" 3.5/5 What do you like best about CisionOne? I use CisionOne for daily monitoring of media mentions, media outreach like press releases, and reporting tools that share the impact of my work. I like the new interface of CisionOne since I used the original Cision and find the new interface to be very user-friendly. I really appreciate the live monitoring feature and the 'list' feature. I also appreciate the function of seeing how many contacts opened or interacted with my press release. The initial setup, especially with the help of our Cision representative, was quite easy. I really like the ability to build lists that utilize the AI-suggested contacts similar to the ones I'm adding when creating the list. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The listening function still picks up mentions that aren't from my area or organization, that I have to manually remove to ensure accuracy. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for monitoring media mentions, media outreach, and reporting. It solves digging for media mentions and metrics, allowing me to measure the impact of competitors in real time. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12294774/official_response/edit) Hi Shelby, Thank you for sharing your experience. It’s clear that CisionOne plays a central role in your monitoring and outreach, from real-time tracking to list building and measuring engagement. The updated interface and support during setup also seem to have made the transition smooth. You mentioned that the listening function can sometimes capture mentions outside your intended scope. We’ve shared this feedback with our product team. If you’d like, your account team would be happy to work with you to refine your monitoring parameters. Thank you for your feedback. Validated ReviewerIncentivizedSource: Seller invite ![Jillian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jillian F.") JF Jillian F. Digital PR Strategist Mid-Market (51-1000 emp.) 4/20/2026 "Efficient for Targeted Campaigns but Needs Active Journalist Updates" 4/5 What do you like best about CisionOne? I like how specific my searches can get and the filtering features that help me narrow down considerably. The initial setup of CisionOne was easy. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The recent activity tab is finicky. I can't always see what articles were recently written, so I have to manually search the contact name to see if they are still writing. Also, it's hard because so many journalists in CisionOne are no longer active; some haven't written for years. The recent activity tab is limited to 30 days. It could be more. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne to find relevant journalists for my PR campaigns, getting contact info, and identifying people to pitch who don’t show up on Google. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12656487/official_response/edit) Hi Jillian, Thanks for your review. It’s great to hear that the filtering and search capabilities help you run more targeted campaigns and find the right journalists to pitch. You also mentioned some challenges with the recent activity view and keeping journalist information up to date, and we’ve passed this along internally. Thank you for your feedback. Validated ReviewerIncentivizedSource: Seller invite ![Katie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie R.") KR Katie R. 2/2/2026 "Streamlines Media Tracking but Needs Improved Accuracy" 3/5 What do you like best about CisionOne? I like that you can integrate CisionOne with Slack and have the updates come through on Slack. It's just a time saver because I've created a workflow, so the updates come through on Slack and then it's linked to a Google Sheet which automatically updates when I start a workflow. Review collected by and hosted on G2.com. What do you dislike about CisionOne? It doesn't always update Slack, sometimes articles or syndications dont appear. So I do manually go in and check the website as well. I don't know how to niche down our search because we get a lot of coverage come through for our client, Moth, but it will be articles about festivals in America and things like that. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne saves me time by not having to manually search for news articles. I use keywords to filter specific content, like articles mentioning a client's sustainability status. It integrates with Slack, sending updates and streamlining my workflow with Google Sheets. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12292903/official_response/edit) Hi Katie, We appreciate you taking the time to outline how you’re using CisionOne. The Slack integration and automated workflow you’ve built with Google Sheets both sound like an efficient way to keep coverage moving without having to manually search. We’ve shared this feedback with our product team regarding instances where updates don’t always come through and where refining searches has been challenging. Your account team is also here to help, they are always happy to review your search setup and explore ways to refine your results. Thank you again for your honest feedback. Validated ReviewerIncentivizedSource: Seller invite ![Bryson H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryson H.") BH Bryson H. 2/4/2026 "CisionOne Falls Short on Usability and Support" 1/5 What do you like best about CisionOne? I value the sending function, the outreach feature. It allows me to blast out a bunch of emails and hit a bunch of reporters at once. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The user interface is terrible. Customer service can be challenging. The journalist database is full of garbage contacts and includes publications that have nothing to do with what we're looking for. It doesn't have very good contacts for journalists we actually care about. Searching the database is like something out of the early 2000s. The initial setup was incredibly difficult, characterized by terrible customer service issues that took months of work to get right. It was basically a textbook case for a disastrous rollout of a new product. The mobile product is not full-featured enough, either. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for looking up journalists and sending outreach emails to multiple reporters at once, though it doesn't solve these issues very well. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12310806/official_response/edit) Hi Bryson, Thank you for taking the time to share your experience with Cision. We’re disappointed to hear your experience using CisionOne hasn’t met your expectations. You’ve raised a number of points about usability, support, and the quality of the media database. We appreciate you highlighting these areas, and your feedback has been shared with the relevant product and research teams as we continue to strengthen the overall experience. We have also passed along your feedback directly to your account team. Thanks again for your detailed review. 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