--- title: CisionOne Reviews meta\_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1344 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 1344 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- ### CisionOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. [(69 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews) Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. [(40 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews) Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. [(39 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews) Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. [(36 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews) Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. [(33 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews) Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. [(37 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews) Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. [(28 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews) Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. [(26 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews) Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews) Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. [(25 mentions)](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CisionOne ##### 1. Ease of Use Users enjoy the **ease of use** of CisionOne, finding it straightforward and effective for managing media outreach. [ See 69 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you like about CisionOne? Its comprehensive media database and how easy it is to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "User-friendly media monitoring and engagement platform" What do you like about CisionOne? Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cos ##### 2. Helpful Users value the **responsive and helpful support** from the CisionOne team, enhancing their overall experience with the platform. [ See 40 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you like about CisionOne? The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you like about CisionOne? I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allo ##### 3. Media Outreach Users value the **intuitive media monitoring** feature of CisionOne, providing effortless tracking and reporting of coverage. [ See 39 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882996&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you like about CisionOne? Its comprehensive media database and how easy it is to use. ![Keely P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keely P.") KP Keely P. Small-Business (50 or fewer emp.) 4.5/5 "Easy Readership Stats and Fast Contact Discovery" What do you like about CisionOne? It’s easy to pull readership stats and to find contacts, reporters, and outlets. ##### 4. Coverage Quality Users value the **coverage quality** of CisionOne, enhancing their media monitoring and organization efficiency significantly. [ See 36 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881221&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you like about CisionOne? What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Easy Media Coverage Tracking and Reporting" What do you like about CisionOne? Very easy to track for media coverage and run coverage reports. ##### 5. Features Users appreciate the **intuitive media monitoring** feature of CisionOne, enhancing their experience with easy configuration and support. [ See 33 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882971&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you like about CisionOne? What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to mana ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you like about CisionOne? The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and ### 5 Cons or Disadvantages of CisionOne ##### 1. Data Inaccuracy Users report **data inaccuracies** with CisionOne, facing issues with missed coverage and unreliable media reports. [ See 37 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you dislike about CisionOne? Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic RM Ruby M. Small-Business (50 or fewer emp.) 4.5/5 "Always-Available, Very Helpful Customer Service" What do you dislike about CisionOne? Don't always receive full broadcast clippings ##### 2. Not Intuitive Users find CisionOne **not intuitive** , citing a cluttered interface that complicates navigation and slows down their workflow. [ See 28 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 2.5/5 "Makes Monitoring Way Less Complicated" What do you dislike about CisionOne? It's not so smooth and user friendly and sometimes it takes time to get the things I am looking for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great for social media analytics" What do you dislike about CisionOne? It felt less intuitive being a new user, there is a degree of learning curve. ##### 3. Learning Curve Users find the **learning curve steep** with CisionOne, making initial navigation challenging for newcomers. [ See 26 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881800&qs=pros-and-cons#reviews) See Related User Reviews ![Doug F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug F.") DF Doug F. Mid-Market (51-1000 emp.) 3.5/5 "CisionOne puts you in touch with the right media contacts" What do you dislike about CisionOne? Sometimes the lists are too expansive. It takes a while to whittle them down to what I really need. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Efficient, All-in-One PR Monitoring That Delivers Clear Results" What do you dislike about CisionOne? One downside of CisionOne is that the platform can feel overwhelming at first, especially for new users navigating all the features. It can also be pr ##### 4. Incomplete Media Coverage Users report **incomplete media coverage** , highlighting missed mentions and difficulties with the search function and reporting accuracy. [ See 25 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882354&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Easy Media Coverage Tracking and Reporting" What do you dislike about CisionOne? It's cumbersome to find reporters and many reporters are not included for their publications. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Great for Finding Client Hits, But Misses Some Unregistered Outlets" What do you dislike about CisionOne? That it misses some hits from outlets that cision hasn't registered - but are being picked up by google alert for example ##### 5. Media Monitoring Users express concern over **inaccurate media mentions** and frustrating manual article additions, impacting overall efficiency. [ See 25 mentions ](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882946&qs=pros-and-cons#reviews) See Related User Reviews SW Shelby W. Small-Business (50 or fewer emp.) 5.0/5 "Effortlessly Enhances Pitching Efficiency" What do you dislike about CisionOne? I wish the cost of media monitoring were lower. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Tool for Centralized Media Insights" What do you dislike about CisionOne? Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and whic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/2/2026 "Big Time-Saver" 3.5/5 What do you like best about CisionOne? It saves us significant time from having to clip/record media coverage. It also means we can produce weekly or monthly reports with ease. Review collected by and hosted on G2.com. What do you dislike about CisionOne? There are occasions when some of our coverage hasn't been picked up, however the team at Cision are usually onto this anomalies promptly and can usually ensure it is resolved. It's handy having an Account Manager to go to rather than frustrating customer services as you frequently encounter at other companies. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It frees up members of our team to do more meaningful work. It's reporting capabilities also help us monitor sentiment across traditional media and social media. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/15/2026 "Intuitive UI, Rich Integrations, and Friendly Support" 5/5 What do you like best about CisionOne? The user interface is intuitive and easy to use. Integrations are plentiful and include all major social media channels. The support team is friendly, easily accessible, and quick to help with platform onboarding and troubleshooting. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The service is fairly pricey, but I'd hesitate to label that as a dislike — this is truly a case where you get what you pay for. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? Cision helps my workflow by providing a one-stop shop for media outreach, monitoring, and social listening. Getting a fulsome picture of the brand's media footprint in one click is exceptionally practical. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Paul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul M.") PM Paul M. E Small-Business (50 or fewer emp.) 7/16/2026 "Powerful PR Tools, But Too Expensive and Hard to Cancel" 2.5/5 What do you like best about CisionOne? Cision offers a platfrom that isn't just a media list but also tools to make pitches and write releases etc Review collected by and hosted on G2.com. What do you dislike about CisionOne? There are no pricing options. It's a very expensive tool for small organizations, especially nonprofits. Users also need to be aware they bill automatically and don't allow you to cancel. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? tools for media access Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cassie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie S.") CS Cassie S. Senior Director of Public Relations Small-Business (50 or fewer emp.) 6/30/2026 "Great Reporting & Custom Templates, But Costly and Misses Media Mentions; Scheduling Needs Work" 3/5 What do you like best about CisionOne? I like the reporting mechanisms and the ability to create customizable templates. Review collected by and hosted on G2.com. What do you dislike about CisionOne? It is pretty costly and does not always pick up our media mentions which is frustrating. We also have ran into issues with the scheduling features. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It allows us to search media professionals to engage with and help source outlets to pitch to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emily C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily C.") EC Emily C. Mid-Market (51-1000 emp.) 4/21/2026 "Streamlined Journalist Outreach with Room for Improvement" 4/5 What do you like best about CisionOne? I like the amount of information available when you export a list. I also like that you can organize your workspace and customize visibility among team members. This helps our team ensure we're not reaching out to the same person more than once unless we intend to, and it makes sharing successful leads with each other easy. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I don't like the recent updates where you have to click into a reporter's profile to find basic information such as when they last published an article. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne helps my team with digital PR outreach by providing the best up-to-date contact information for journalists and sourcing them by topic and location. It allows us to export detailed lists, organize workspaces, customize visibility, avoid duplicate contacts, and share successful leads easily. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12663114/official_response/edit) Hi Emily, Thank you for sharing your feedback. We’re pleased to hear that the export functionality and workspace settings are supporting your team’s workflow, helping you collaborate more effectively and avoid duplicate outreach. We also appreciate you flagging your thoughts on the recent reporter profile updates, and this has been shared with our product team. Thanks for taking the time to leave a review. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/2/2026 "Great Data Insights, But UX and Integrations Need Improvement" 1.5/5 What do you like best about CisionOne? The data which it provides! Clients have concsistently complimented the data which the product has been able to provide and the insights which it can gather from it. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I think that the UX could be improved, and it would be good to see more intergrations with tools such as slack (unsure if this exists but flagging intergrations would be good)( Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne is allowing me to track the media landscape for all of my clients, and provide me with an accurate view of their share of voice for reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/17/2026 "Easy-to-Use UI with Great Metrics and Reports" 5/5 What do you like best about CisionOne? User interface is nice and easy to use. They do a good job of capturing most content and their metrics and generated reports are great! Totally worth the price! Review collected by and hosted on G2.com. What do you dislike about CisionOne? That it does capture all radio, getting support can be hard sometimes, and the search features could use some improving. Has a tendency to miss some hits. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? it shows the value of our media relation efforts to the client and quanities the number. I love the AVE function Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") IN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 2/16/2026 "All-in-One PR Tool That Saves Time and Simplifies Reporting" 4.5/5 What do you like best about CisionOne? What I like most about CisionOne is how much time it saves me. Instead of bouncing between different tools for monitoring, outreach, and reporting, it’s all in one place. That alone makes a big difference in day-to-day work. I also really appreciate how easy it is to track coverage and pull reports. When you need to quickly show results to a client or your team, the dashboards make it simple and clear. And the media database is solid - it makes finding the right journalists feel less overwhelming. Overall, it just makes PR work feel more organized and manageable. Review collected by and hosted on G2.com. What do you dislike about CisionOne? If I’m being honest, there are a few things that can be frustrating about CisionOne. Sometimes the platform can feel a bit overwhelming, especially for new users. There are so many features and filters that it can take time to learn where everything is and how to get the most out of it. The interface isn’t always as intuitive as it could be. Search results can also require a lot of refining. If your keywords aren’t set up just right, you can end up with irrelevant mentions and spend extra time cleaning things up. And while the reporting tools are helpful, customizing reports exactly the way you want can sometimes feel limited or a bit clunky. Overall, it’s a powerful tool - but there’s definitely a learning curve, and it could be smoother in terms of usability and precision. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne solves the problem of having PR work scattered across multiple tools. Before using a platform like this, it’s easy to lose time switching between media monitoring services, journalist databases, email tools, and reporting spreadsheets. CisionOne brings all of that into one place. It also solves the visibility problem. It can be hard to know where your brand is being mentioned, how often, and whether the coverage is positive or negative. With real-time monitoring and analytics, you get a clear picture of your media presence and can react quickly if needed. Another big problem it addresses is proving PR value. Reporting and measuring impact can be time-consuming and sometimes vague. With built-in analytics and shareable reports, it’s much easier to show stakeholders what’s working and demonstrate results. For me, the biggest benefit is efficiency and clarity. I spend less time chasing information and building reports, and more time focusing on strategy and relationships. It makes PR work feel more organized, measurable, and proactive instead of reactive. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12368349/official_response/edit) Hi there, Thank you for such a detailed review. It’s great to hear that having monitoring, outreach, and reporting in one place is making your day-to-day work more efficient and organized. The built-in analytics and shareable reports seem to make it easier to communicate outcomes and provide clarity to stakeholders. You also shared thoughtful feedback around usability, refining search results, and report customization. We’ve made sure this input is shared with our product team as we continue improving the overall experience and usability of the platform. Thanks again for taking the time to leave such comprehensive feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 4/20/2026 "Helpful Onboarding and Intuitive UI, but Confusing Terminology and Credit Anxiety" 3/5 What do you like best about CisionOne? The team is helpful with onboarding and takes a very thorough approach. I believe the look and feel of the product interface is quite intuitive. Review collected by and hosted on G2.com. What do you dislike about CisionOne? Our team uses a portion of the platform for a very specific use so it's hard to speak to the full product suite. I do find that they use varying nomenclature that can be confusing and the site can be intimidating to click around without fearing you're going to use up credits. We don't use their AI integrations though not sure how any AI powered capabilities could be useful for the way we use the platform. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? We use CisionOne for contact lists and media reach outs in order to better serve our clients. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12657708/official_response/edit) Hi there, Thank you for taking the time to leave a review. We’re pleased to hear that your onboarding experience has been positive and that the platform feels intuitive for your team while building media lists. We also appreciate you calling out the areas that feel less clear, particularly around terminology and overall confidence when navigating the platform. This has been shared internally, and if helpful, your Cision team would be happy to walk you through the AI features in the platform and how they may support your workflow. Thanks again for your input. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Account Manager Small-Business (50 or fewer emp.) 4/8/2026 "Efficient Media Monitoring with Easy Setup" 4/5 What do you like best about CisionOne? I like using CisionOne for media monitoring. It saves me time by letting me see coverage in titles I wouldn't check on my own. I really like the launchpad area; it's great that I can see different clients on one page. It's very convenient to see different metrics for different clients on the same page without clicking around. Switching to CisionOne from regular Cision was a quick and easy transfer, which made the setup process smooth. Review collected by and hosted on G2.com. What do you dislike about CisionOne? Sometimes coverage can be missed. But, this is fixed easily by contacting cision directly. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for media monitoring, seeing coverage in titles I wouldn't check, saving time on finding coverage. I can view different metrics for clients on the same page without clicking anywhere. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-11804772/official_response/edit) Hi Lauren, Thank you for taking the time to leave a review. It’s great to see that CisionOne helps streamline your media monitoring and makes it easy to view coverage and metrics across different clients in one place. Glad to hear you’ve been able to quickly resolve any gaps in coverage when needed. Thank you for sharing your experience. 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