--- title: CisionOne Reviews meta\_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1344 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 1344 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews & Product Details Visit Website CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. * * * Product Website CisionOne Seller [Cision](https://www.g2.com/sellers/cision) Discussions [CisionOne Community](https://www.g2.com/products/cisionone/discuss) Languages Supported Danish, German, English, Finnish, French, Norwegian, Portuguese, Swedish Solution Type All-in-One Overview by Hayley Cosh Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/cisionone/pricing) Cision Solutions (4) See how Cision products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") CisionOne AI SolutionBy Cision ](/sellers/cision/solutions/cisionone-ai)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Media Monitoring SolutionBy Cision ](/sellers/cision/solutions/media-monitoring)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Social Listening SolutionBy Cision ](/sellers/cision/solutions/social-listening)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Journalist Outreach SolutionBy Cision ](/sellers/cision/solutions/journalist-outreach) Show More ## CisionOne Integrations (7) What do users say about integrations? Verified by CisionOne [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brandwatch Consumer Intelligence ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Feedly News Reader ](https://www.g2.com/products/feedly-news-reader/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PR Newswire ](https://www.g2.com/products/pr-newswire/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/2/2026 "Great Data Insights, But UX and Integrations Need Improvement" 1.5/5 What do you like best about CisionOne? The data which it provides! Clients have concsistently complimented the data which the product has been able to provide and the insights which it can gather from it. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I think that the UX could be improved, and it would be good to see more intergrations with tools such as slack (unsure if this exists but flagging intergrations would be good)( Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne is allowing me to track the media landscape for all of my clients, and provide me with an accurate view of their share of voice for reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/2/2026 "Coverage Tracking Is Useful, but Reloads and Inconsistent Search Results Hold It Back" 2/5 What do you like best about CisionOne? I like that it can track share of voice, and that it offers other coverage tracking capabilities. Review collected by and hosted on G2.com. What do you dislike about CisionOne? I don't like how pages need to reload to be able to see things refreshed, that not everything gets picked up consistently across searches, and that share of voice can only track mentions and not actual share of voice in the overall conversation. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It makes coverage tracking a bit easier, and it allows me to compare my clients to competitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Pippa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pippa P.") PP Pippa P. 2/3/2026 "AI Support Shines but Contact Limitations Frustrate" 2/5 What do you like best about CisionOne? I like the AI chatbot in CisionOne; it's actually pretty good and mostly can solve all my problems with step-by-step guides. I can ask it a specific question, and it gives me a very specific solution and guide on how to do the thing I want to do. It can also tell me if something is possible or not. We switched from Agility to CisionOne because we wanted better pitching capabilities, and that's something CisionOne does better. Review collected by and hosted on G2.com. What do you dislike about CisionOne? A lot of the contacts I want are not on the platform, which can be frustrating. Also, when I want to import a list, it doesn't let me import it with the outlet name, which is annoying because then I don't know where they work. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? I use CisionOne for finding contacts and outlets, which saves time building media lists and allows me to access circulation figures and job titles. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12300687/official_response/edit) Hi Pippa, Thank you for taking the time to share your experience. Happy to read the AI chatbot has been helpful in guiding you through your PR workflows and that the pitching capabilities supported your move to Cision. We’re sorry to hear about the frustrations you’ve encountered with contacts and list imports. Your feedback has been shared with the relevant teams for review, and we invite you to contact your account team to help us better understand and resolve the challenges you’ve experienced. Thanks for your feedback. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 7/2/2026 "Great Reporting and Tracking, but the Recent UX Update Makes Navigation Hard" 2/5 What do you like best about CisionOne? It has the potential to be really helpful if the UX were improved. For reporting purposes, it includes everything we need from a tool like this, and the real-time tracking and overall coverage are great. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The UX—especially after the recent update—has made it even harder to find tools and navigate the different mechanisms. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? real time tracking, and saving us time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 7/16/2026 "Poor Media Coverage Capture, Despite Useful Journalist Contacts and Lists" 1.5/5 What do you like best about CisionOne? Contact details for journalists and ability to create lists. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The poor capturing of media coverage from reasonably mainstream media outlets. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? We have no problems to solve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JW Joe W. 10/15/2025 "Difficult Transition, Robust Reporting, Needs Improvement" 2/5 What do you like best about CisionOne? I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. Review collected by and hosted on G2.com. What do you dislike about CisionOne? The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? CisionOne enhances media reporting with robust capabilities and assists in finding new journalists, but offers few benefits beyond the old platform. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-11813128/official_response/edit) Hi Joe, Thank you for outlining your experience. We appreciate you highlighting the strength of the reporting capabilities and the quality of the daily reports and how they have been valuable to you over time. We also recognize that the transition experience and reporting accuracy have not met expectations. Your feedback regarding data continuity, newsletter results, report clarity, and ongoing account concerns has been shared internally for review. If these issues are still impacting your work, your account team can reconnect to review your current setup and discuss the outstanding items in more detail. Thank you again for taking the time to share your perspective. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 10/14/2025 "CisionOne: Powerful Analytics but Frustrating UX and Declining Reliability" 1.5/5 What do you like best about CisionOne? The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. Review collected by and hosted on G2.com. What do you dislike about CisionOne? Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch. The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system. I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It allows us to pull PR metrics that we need to inform our strategies and measure our success. We also use it for its media database to search reporters and more. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-11806491/official_response/edit) Hi there, Thank you for taking the time to share such detailed feedback, and for your long standing partnership with Cision over the years. We truly appreciate the trust you have placed in us throughout that time. We’re happy that measurement and analytics capabilities in CisionOne have continued to support your team’s work. At the same time, we take your concerns around reliability, search results, and the overall user experience very seriously, and hearing from long-time customers like you is crucial as we continue to improve our user experience. Your feedback has been shared with the relevant internal teams so they can review the areas you’ve highlighted. However, we also encourage you to share this feedback with your account team if you haven’t already done so. Thanks again for your review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 10/28/2025 "Comprehensive Media Database, But Interface Lags and Journalist Info Lacking" 2/5 What do you like best about CisionOne? - Comprehensive media database, when compared to other platforms. - Comprehensive media monitoring tool for the most part. Review collected by and hosted on G2.com. What do you dislike about CisionOne? - Slow interface and regularly lags. - Media database removed descriptions of journalists in place of their X bios, which makes researching more labor intensive. - Media database filtering is hard to use and the results are often overwhelming. - Results from media monitoring often have discrepancies -- a publication may mention a company several times throughout the week but not all of the articles will appear. - Boolean queries are somewhat effective but often requires a lot of filtering, which then omits certain results. - Process for scheduling alerts is clunky, requiring extra steps just to schedule a recurring alert schedule. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It's a one-stop solution for media monitoring and database. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-11872809/official_response/edit) Hi there, Thank you for taking the time to share such detailed feedback. We appreciate you calling out the strength of the media database and monitoring capabilities, especially in comparison to other platforms. We also understand that parts of the experience haven’t met expectations. We’ve shared your broader feedback internally so it can be reviewed as part of ongoing improvements to performance, database quality, and overall usability. If these issues are still impacting your work, your account team would be glad to connect and review your setup with you. Thank you again for your honest perspective. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") EM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 8/8/2025 "Disappointing and not fit for modern PR reporting" 1.5/5 What do you like best about CisionOne? n/a - I only hear negative feedback from my team - dealing with Cision's limitations has been a major drain on my team's time and my time. Review collected by and hosted on G2.com. What do you dislike about CisionOne? We changed to CisionOne from Muck Rack last year and it was a really bad decision. The functionality is more limited, and all of the AI features that Cision claims to have were non-existent. They put blocks and limits on the numbers of searches you can do which seriously reduces capabilities when doing research for new business or monitoring client competitors. The platform is not intuitive and there is no way of filtering out meaningless mentions without manually sifting. This has been very disappointing and as soon as our contract expires we will be moving back to Muck Rack. In addition, when pitching the media, the emails we send to journalists don't appear to come from us and look spammy. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? We use it to build media lists and report on performance. I would hesitate to say whether it is solving either of those problems appropriately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TR Tiarra R. Digital Community Manager Mid-Market (51-1000 emp.) 1/20/2026 "Misses Article Mentions, and Email/Sharing Formatting Feels Less Clean Than Before" 2/5 What do you like best about CisionOne? The ability to add articles, altholugh they take longer to go to the RSS feed. Review collected by and hosted on G2.com. What do you dislike about CisionOne? It does not catch all the article mentions and you can format emails and share articles in a clean format like you could on the older version. Review collected by and hosted on G2.com. What problems is CisionOne solving and how is that benefiting you? It does the work for us. We do not have to do a mass Google search to monitor any mentions of our organization. Review collected by and hosted on G2.com. Show More Response from Michalea Enmark of CisionOne [Editedit](https://www.g2.com/survey_responses/cisionone-review-12235197/official_response/edit) Hi Tiarra, Thank you for sharing your experience with Cision. It’s encouraging to hear that the ability to add articles supports your day‑to‑day work. We also appreciate your comments about article mentions and formatting when sharing or emailing coverage. Feedback like this is very valuable and has been shared with our internal teams as we continue to refine the CisionOne experience. If you’d like to talk through any of your points in more detail, your account team is always happy to support you. Thanks again for taking the time to leave a review. Validated ReviewerIncentivizedSource: Seller invite ## Questions about CisionOne? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CisionOne ](https://www.g2.com/products/cisionone/discussions/new) GU Guest User • Last activity over 1 year ago What is Help a Reporter Out used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) GU Guest User What is Cision Communications Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cision-communications-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/cisionone/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/cisionone/pricing) ## How much does CisionOne cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 28 purchases. Get Price Estimate CisionOne Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/cisionone-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cba5543799ef0c78fd420d1e6ca96443/agility-pr-solutions.png "Product Avatar Image") Agility PR Solutions 4.1/5(408) [ Compare Now ](https://www.g2.com/compare/agility-pr-solutions-vs-cisionone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7eda2cb9bcdab64bf87a86a37f8a3560/muck-rack.jpg "Product Avatar Image") Muck Rack 4.5/5(500) [ Compare Now ](https://www.g2.com/compare/cisionone-vs-muck-rack) ##### ##### CisionOne Features Database Media Database Contact/Campaign Management Newsroom Outreach Media Distribution PR Planner Social Media Services Reporting Monitoring Impact Measurement Keyword Targeting User Rights/Roles Team Collaboration [ View More Features ](https://www.g2.com/products/cisionone/features) ## Top-Rated Alternatives [ ![Onclusive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onclusive") Onclusive 4.3/5(207) ](https://www.g2.com/products/onclusive/reviews) [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Muck Rack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muck Rack") Muck Rack 4.5/5(500) ](https://www.g2.com/products/muck-rack/reviews) [ View All Alternatives ](https://www.g2.com/products/cisionone/competitors/alternatives) ##### Categories on G2 [Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Media Monitoring](https://www.g2.com/categories/media-monitoring) [Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Media Monitoring](https://www.g2.com/categories/media-monitoring)[Media and Influencer Targeting](https://www.g2.com/categories/media-and-influencer-targeting)[PR Analytics](https://www.g2.com/categories/pr-analytics)[PR CRM](https://www.g2.com/categories/pr-crm) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response?](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[Best help desk software for small business IT support](https://www.g2.com/discussions/which-help-desk-tools-actually-work-for-small-business-it-teams)[What is the most cost-effective load balancing solution that can still handle millions of requests without the bill exploding as traffic scales?](https://www.g2.com/discussions/what-is-the-most-cost-effective-load-balancing-solution-that-can-still-handle-millions-of-requests-without-the-bill-exploding-as-traffic-scales) [Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Which CLM platforms are best for mid-market organizations that need real-time visibility into contract status across the team?](https://www.g2.com/discussions/which-clm-platforms-are-best-for-mid-market-organizations-that-need-real-time-visibility-into-contract-status-across-the-team)[Pros and Cons Details](https://www.g2.com/products/cisionone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)