- Works wonders with proprietary Cisco equipment and software e.g. Cisco Phones, Cisco Jabber.

- Integrates well with Microsoft softwares.

- Has the APIs to connect to your own systems. Review collected by and hosted on G2.com.

- Relatively expensive with many options for smaller businesses.

- With alot of options to choose from, you may get a bit confused in the beginning. Review collected by and hosted on G2.com.

Easier management of the devices, extension numbers, callback groups and so on. But the most helpful ability for me is being able to find empty or not used extension numbers very quick. Review collected by and hosted on G2.com.

The GUI looks so professional, but because of the organization of the menus, it is hard to discover new abilities and remember an already made operation to be done again. Review collected by and hosted on G2.com.

The best thing about Cisco Unified Communications Manager is the ability to encrypt all calls end to end, thus providing security at the highest level. In addition, it has the possibility that end users can customize certain functionalities from a very simple and easy-to-use web page. Review collected by and hosted on G2.com.

One of the most important features that Cisco Unified Communication Manager should have is having a Billing to control the consumption of calls to the PSTN. Review collected by and hosted on G2.com.

The quantity of features supported by cucm is astonishing, and the gui is simple but easy-to-use Review collected by and hosted on G2.com.

The pricing, a lot of companies won't consider using it because of the licensing which is expensive Review collected by and hosted on G2.com.

a good communication tool especially when you can make call forwarding on your mobile when you are not available Review collected by and hosted on G2.com.

audio breaks

some noises and audio distortion Review collected by and hosted on G2.com.

I like how well it works and integrates with our existing Cisco infrastructure as well as other third part products that we use. Everything just seems to work. Now that I have worked with it enough, I am comfortable making changes for when it is needed. It sync with LDAP which makes it nice for new users as well as using the Quick User feature to quickly assign a phone to an end user. Review collected by and hosted on G2.com.

I would say if you need to make a configuration change, then it can become a challenge if you do not know enough about the system and what things will do. There are many menus within CUCM and you don't want to make a wrong change. I wish the UI was a little more friendly, it does seem a bit outdated. But, I get it, it works, so why change it. Additionaly, as everything Cisco, I do dislike the yearly suspport to pay to get any upgrades or to get a hold of Cisco technical support. Review collected by and hosted on G2.com.

Able to create, edit and delete users from a central location, able to manage the entire phone system. Review collected by and hosted on G2.com.

Have to pay for support licenses along with the software licenses from Cisco Review collected by and hosted on G2.com.

Cisco makes it easy for myself and my team to work together while still remaining remote. Review collected by and hosted on G2.com.

Some of the features are not "user-friendly", but it's not unusable. Review collected by and hosted on G2.com.

Its flexibility and wide adoption among many industry leaders Review collected by and hosted on G2.com.

The Cisco TAC support team often fails to take ownership of issues and it's very rare that you'll receive a competent call manager engineer to assist you with configuration. It has been my experience that their default is to push the issue on another vendor. Review collected by and hosted on G2.com.

Easy communication and connect with teammates.

Great video calling.

Work well with Less internet bandwidth Speed. Review collected by and hosted on G2.com.

Chat history is not available sometimes.

Outlook integration is not up-to-date. Review collected by and hosted on G2.com.