I thibk Cisco is a great communication tool to use in the work place. It has many features and it works great with connecting to other collegues around the world. Very innovative company. Review collected by and hosted on G2.com.

The actual phones could be a little more modern rather than having the cords which tangle all the time. Maybe alos have wireless headset that connects to the system. Review collected by and hosted on G2.com.

Ease of use of hardware and quality devices. Interface is simple and can be customized to needs. Review collected by and hosted on G2.com.

Login to accounts can be clunky, but provides the needed functionality for office and mobile use. Review collected by and hosted on G2.com.

Extend video capabilities to all employees through a single, unified communications infrastructure from the desktop. Review collected by and hosted on G2.com.

A few bugs to work out with how everyone uses the system. Review collected by and hosted on G2.com.

It is the best software for the communication and meetings. One of the bets in market. It provides the different kind of communication method like voice and video call and meeting in a single click and also toll free number is there. Review collected by and hosted on G2.com.

The andorid integration can be better and also the windows software can be better with UI. Review collected by and hosted on G2.com.

Very stable phone system for the uptime requirements of general office environment. Occasionally we have needed reboots, but the failover between call managers typically happens within 10 seconds, and calls in progress are not affected. Handsets are extremely durable. Ours are about 6 years old and I would guess that less than 10% have failed. Administration tasks are also relatively easy to perform. Our previous PBX was difficult to maintain and required a lot of outside vendor support. Administration on our Cisco system is nearly 100% in-house. Review collected by and hosted on G2.com.

The licensing model is not giving out any freebies. You will pay for everything. You will find many budget minded IP phone systems on the market. So if price is the primary concern this is not the PBX for you. But when compared to the other established PBX manufactures this system was competitively priced.

The failover between handsets is perfectly adequate for an office environment, but in a high volume dispatch center the failover time is not always adequate. In our case we have a few dispatchers that have a large number of phone lines. Due to the large number of lines these phones can take a while to failover to failover (in the event of a reboot or PBX failure). To work around this we do our best to schedule reboots and upgrades during hours of low call-volume. All this to say that at least in our configuration this system is not fault tolerant. So if you have individual handsets with extreme uptime requirements be cautious and verify this system will meet those requirements. Review collected by and hosted on G2.com.

Voicemails in my inbox, speakerphone is clear, ease of forwarding calls to my cell phone Review collected by and hosted on G2.com.

How difficult it is to change the background on my phone, right now it requires an admin to do that Review collected by and hosted on G2.com.

Decently reliable, Have been able to use in a variety of foreign countries with no issues, which has been very important for remote working. Review collected by and hosted on G2.com.

Have yet to find anything so far that I dislike. Review collected by and hosted on G2.com.

The reliability and support from Cisco is unparalleled. Review collected by and hosted on G2.com.

It can be difficult to implement some things. There are at least a dozen steps to take to get most regular maintenance procedures done. Prime Provisioning did not simplify this process, either. Review collected by and hosted on G2.com.

Loved the link to PC and CRM functionality (click to dial)

Customizable speed dial and other functions

Easy to update software and voicemail options (even remotely) Review collected by and hosted on G2.com.

Occasionally click to dial did not complete or errors out or did not synch back with CRM system Review collected by and hosted on G2.com.

Makes meeting so much easier to have and less air travel and some much less out of pocket. Review collected by and hosted on G2.com.

Connection sometimes takes awhile, and sometimes it sorta times out when making the connection, but I have noticed that it happens less. Review collected by and hosted on G2.com.