--- title: Cisco Unified Communications Manager (CallManager) Reviews meta\_title: 'Cisco Unified Communications Manager (CallManager) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Cisco Unified Communications Manager (CallManager) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cisco Unified Communications Manager (CallManager) Reviews & Product Details Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Cisco Unified Communications Manager (CallManager) Community](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") UP Verified User in Performing Arts Small-Business (50 or fewer emp.) 5/31/2016 "Cisco Unified Communications User" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? I enjoy using the the corporate directory feature on the phones. It makes it easy to search for a colleague. I also like that I can sync this system with Cisco Jabber. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? I do not like that there are several "buttons" needing pressed to go back to the home screen after searching the directory/missed calls/etc. After viewing the information I need, it seems to take just as long to get out of the search and back to the home screen. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? It is easier to locate someone in the corporate directory. We had to go online to search on our company's website to get information that was not always accurate or up to date. The corporate directory feature is a great tool! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Andria H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andria H.") AH Andria H. Consultant Computer Software Enterprise (\> 1000 emp.) 9/26/2016 "CallManager" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? The different functionalities of this phone software is very intuitive and I love that it links to my email. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? There is nothing in particular that i dislike. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? I'm on the phone a lot throughout my day, so I'm using CallManager quite a bit. The benefits is the stability and reliability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dharendra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharendra M.") DM Dharendra M. Sr.Software QA Engineer Mid-Market (51-1000 emp.) 10/25/2016 "Not bad at all" 3/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Extend video capabilities to your employees through a single, unified communications infrastructure from the desktop to telepresence rooms Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Quite slow, some times it even ends the call without notifying Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? communications Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 1/25/2017 "Cisco" 3/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Had a lot of cool features! Fairly easy for end users to learn. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Expensive Constant upgrades which sometimes fail. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Extension mobility Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/28/2016 "so many uses, great product " 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? It has several different types of uses and the many functions of the phone/webcam is great. It helps when I need to forward calls to another unit or retrieve phone calls made, received, etc. Using this for meeting phone conferencing works very well and the ease of transferring, parking, or forwarding calls is just right for my job function. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Sometimes it is cumbersome to get to the end result when using the call forwarding application or message retrieval. Overall, there is not much I don't like about this product. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Ease of use when integrating with another 3rd party application to alert nurse calls from patient rooms. Big time saver! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 5/2/2016 "Unified Life" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? First, I have to preface this by saying I am not a systems administrator and have not worked on that side of the house. As such, my experience is on the end-user recipient side of this technology. From that viewpoint, I can say a unified communication system like the one provided by Cisco makes employee's life easier. By integrating the voice features (vmail, missed calls, etc.) with the email and text based systems, Cisco has provided a tool that allows for effective communications in and away from the office. I also appreciate the newer hardware solutions provided by Cisco. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? From the client side, there is very little I dislike about the communication experiences made possible by CUC. A small complaint, but very small, is the system could be more user friendly with contact integration. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We needed a VOIP system that could integrate with existing systems and reduce multiple systems that, when combined, provided the same services that a unified system could provide. In addition to streamlining multiple services into one, we have seen an increase in up time and reliability in our communication systems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/5/2016 "The best" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? I like this system because it is very good at all. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? There is nothing I dislike because it is already perfect. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? No Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 7/22/2016 "Simple Interface with simple features" 4/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Simplicity of the product, easily can navigate between aux states and dialing out Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Some features are lacking, can only do basic call functions Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Do your research before purchasing any volume based software, look for key features Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Cisco Unified Communications has allowed us to move to a cloud based telephony system and given us the ability to perform global queuing of help desk calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Larissa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larissa D.") LD Larissa D. Database Administrator II Computer Software Mid-Market (51-1000 emp.) 1/13/2016 "Review of Cisco Unified Communications" 4/5 What do you like best about Cisco Unified Communications Manager (CallManager)? We have been using Cisco Unified Communications for over 10 years now and we have had only maybe a handful of correctable issues with it. It is overall a really good product to use for a corporate or enterprise sized company. Everything is mostly accessed through a web portal which allows you to easily update server settings, run reports, change access, look up help information, and much more. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? I dislike that there are many servers involved to have the program run correctly. For disaster recovery purposes you have to have two of every server, an A and a B side. If there is a failure, it will automatically go to the opposite side, that part is nice. You must have a license to run anything. Hardware must only be something that Cisco has approved. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): CUIC seems to offer everything we need all in one solution so yes I would definitely recommend it. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Routing of calls via queues and other customizable scripts. We are able to easily route any call and we have even integrated other subsidiaries into our phone system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/24/2016 "Good product" 4/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Has a desktop phone which is very useful when working from home. Phone quality is good. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Very good product, not much to dislike. There should be user access to change what is displayed on the splashscreen. A little more color would be better. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): It is a good product. For a basic user, it has everything you need. If you are looking for more customization, there are other options. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Allows working from phone with desktop IP communicator. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Cisco Unified Communications Manager (CallManager)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cisco Unified Communications Manager (CallManager) ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discussions/new) GU Guest User What is Cisco Unified Communications Manager (CallManager) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) GU Guest User What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication) [ View all Discussions ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months ### Average Discount 26% [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) Cisco Unified Communications Manager (CallManager) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk 4.6/5(59) [ Compare Now ](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,425) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ##### ##### Cisco Unified Communications Manager (CallManager) Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/features) ## Work at Cisco? 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