--- title: Cisco Unified Communications Manager (CallManager) Reviews meta\_title: 'Cisco Unified Communications Manager (CallManager) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Cisco Unified Communications Manager (CallManager) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cisco Unified Communications Manager (CallManager) Reviews & Product Details Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Cisco Unified Communications Manager (CallManager) Community](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) CA Caitlin A. Mid-Market (51-1000 emp.) 4/3/2018 "Works as described" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? I like the ease of the phone use, the ability to make calls Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The hardware wares out pretty easily, sometimes doesn't work for what seems no reason. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Ease of calling Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite MO Marisa O. Small-Business (50 or fewer emp.) 3/28/2018 "Great Product!" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Easy to use for staff and for me to review how my team is doing. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Little complex to add additional coding options Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Get to see the queue live which helps staffing needs Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Mid-Market (51-1000 emp.) 11/9/2017 "Cisco Unified Communications Manager" 3.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? After using the system for long enough the user interface, although overwhelming, works well and you can manage the system efficiently. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? I dislike how at first the user interface is very confusing. You can get lost in it very easily. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Once the system is configured and implemented it works really well. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We are solving our communication issues. It is used for inbound, outbound, and internal calling. To manage inbound calls and distribute them to our call center. It also collects data used to create reports on users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 4/24/2018 "Helps me to work from home securely" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? It's easy to access and allows to me to work remotely. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? I don't have any dislikes about this product. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): It's easy to use and keeps all of your information secure, while you work from anywhere. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Remote user access Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AA Ahmed A. Senior Network Specialist Banking Mid-Market (51-1000 emp.) 2/2/2018 "The best VoIP communication Tool" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? CUCM has alot of features that are not available with other vendors Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? There are full integration with active directory Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Go straight to CUCM without thinking of other vendors Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Easy to manage all VoIp devices with upgrades and montioring Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Yasir A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasir A.") YA Yasir A. Network Security Specialist Banking Enterprise (\> 1000 emp.) 2/1/2018 "CUCM Leading Call Manager" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Better than the rest of the services and competing with Avaya Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Can't integrate completely with Active Directory Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): It is clear Cisco is leading company on CUCM Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Managing our bank users and our call center Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 4/24/2018 "Easy to use" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? It is very user friendly and self explanatory Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The look and feel seems kind of outdated Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Organizing and scheduling many conference calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad S.") MS Mohammad S. Senior Network Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 12/9/2017 "Solid Platform" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? A very stable and solid platform. Of all the Cisco products, this is hands down, the best one Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The price of licensing is a bit high and a turn off Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We are able to run hunt groups and stabilize our VoIP platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 11/29/2017 "Easy to Use at Work" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? I love that I can check when other call representatives are on the phone easily. Also the chat feature. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Nothing it's great. The only thing is it is a bit slow. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We use this to deal with out customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 3/3/2018 "Easy to use but with issues" 2/5 What do you like best about Cisco Unified Communications Manager (CallManager)? easy to reset the phone and easy to use Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Not being able to hear other party/vice versa Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Taking phone calls with clients Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Cisco Unified Communications Manager (CallManager)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cisco Unified Communications Manager (CallManager) ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discussions/new) GU Guest User What is Cisco Unified Communications Manager (CallManager) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) GU Guest User What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication) [ View all Discussions ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months ### Average Discount 26% [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) Cisco Unified Communications Manager (CallManager) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk 4.6/5(59) [ Compare Now ](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,429) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ##### ##### Cisco Unified Communications Manager (CallManager) Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/features) ## Work at Cisco? 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