--- title: Cisco Unified Communications Manager (CallManager) Reviews meta\_title: 'Cisco Unified Communications Manager (CallManager) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Cisco Unified Communications Manager (CallManager) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cisco Unified Communications Manager (CallManager) Reviews & Product Details Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Cisco Unified Communications Manager (CallManager) Community](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 1/17/2018 "Stable, powerful product" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Call Manager is fully featured, flexible IP telephony solution. We deploy it across multiple sites, with publisher and subscriber the system provides full redundancy in the event of a disaster. Phone deployment is quick and easy, and bulk imports make large scale deployment of telephony endpoints quick and painless. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The solution can be complex to get started with. The licensing model can get expensive, and upgrades can be complicated without having a sandbox to test with. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Get some training prior to implementation. Also consult with another organization to construct a plan and design prior to implementation. Training sessions aren't essential for deployment but for Cisco handsets there are some things users will need to know and it varies by model as far as transfer/forward/address book and call history. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Call manager provides full VoIP calling solution for our organization. When coupled with Unity Connection voicemail it is a full enterprise voice solution. This is a full-featured phone system with music on hold, is fully video conferencing capable and easy for users to get started. with. Review collected by and hosted on G2.com. Show More 1/19/2018 Current UserValidated ReviewerSource: Organic ![Cody W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody W.") CW Cody W. Producer Insurance Enterprise (\> 1000 emp.) 1/23/2018 "Seamless integration of telecommunication" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Being able to switch from phone to digital audio is incredibly easy. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Transferring calls on a computer can be challenging. You really need an IP phone to be useful Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Ability to funnel calls and messages very easily. Review collected by and hosted on G2.com. Show More 4/26/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Network Services Manager Enterprise (\> 1000 emp.) 1/24/2018 "Best VoIP Product on the Market" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Cisco Unified Communications Manager is very customizable and feature rich. This product can be used in small or large enterprise installations. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Product is extremely technical and requires an administrator with a high level of knowledge in VoIP. Routing and Switching. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Make sure you fully understand licensing models and administration needs. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Being able to provide seamless communication between all our sites and being able to utilize desk phones and soft phone clients was key. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AT Alex T. Voice Recording System Engineer Information Technology and Services Enterprise (\> 1000 emp.) 2/11/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "CUCM review" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? CUCM is feature rich and allows for many different ways of users to communicate Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The cost and learning curve are quite prohibative Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? It allows our customers to communicate in their own preferred way Review collected by and hosted on G2.com. Show More 6/29/2018 Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/19/2018 "Cisco Call Manager makes PBX and Voicemail routine" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? CallManager lets you change extensions, voicemails, forward extensions, create call routes to groups, send voicemail to email, just about anything your management can dream up you can design in this software. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? It is not for the novice. You must have an understand of general PBX principles. It would benefit you to take a cisco class. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): you must get cisco support for this product. it is a wonderful business tool but there is no way you can be an expert unless that is your only function. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Rolling calls for the lab, from one department to another. Different forward patterns based on time of day. Voicemail going to email is huge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 1/26/2018 "Cisco Call Manager" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Easy to maintain; moves, adds and changes are just a couple of mouse clicks. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? not much. full featured system that has most everything you would want in phone system Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We moved to Call Manager 10 years ago to replace failing pbx. VoIP soled issues we were having with old copper lines in the ground. Review collected by and hosted on G2.com. Show More 5/9/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 3/20/2018 "Great phone system" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? This phone system platform is very scale-able. It will work for 10 users - thousands of users. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The cost is expensive unless you have 40 users or so. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? The reporting is helpful. It is easy to setup call groups, forwards or other common scenarios that other systems won't do easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joshua T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua T.") JT Joshua T. NOC Tier 1 Information Technology and Services Mid-Market (51-1000 emp.) 1/31/2018 "Great product for phone managment" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? This allows us to manage a large number of phones. we have a few hundred phones we manage. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? There is a lot of data and the terms don't always make sense Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? forwarding and redirecting calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 7/8/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Lots of buttons but easy to get used to " 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? the search directory feature is great for contacting coworkers Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? does not show your break time or lunch time Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? It is our source of communication between clients and coworkers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Mid-Market (51-1000 emp.) 4/29/2018 "Reliable" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Simple and dependable call manager system. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Reports and call data could be easier to review. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Secure call management system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Cisco Unified Communications Manager (CallManager)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cisco Unified Communications Manager (CallManager) ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discussions/new) GU Guest User What is Cisco Unified Communications Manager (CallManager) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) GU Guest User What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication) [ View all Discussions ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months ### Average Discount 26% [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) Cisco Unified Communications Manager (CallManager) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk 4.6/5(59) [ Compare Now ](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,425) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ##### ##### Cisco Unified Communications Manager (CallManager) Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/features) ## Work at Cisco? 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