--- title: Cisco Unified Communications Manager (CallManager) Reviews meta\_title: 'Cisco Unified Communications Manager (CallManager) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Cisco Unified Communications Manager (CallManager) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cisco Unified Communications Manager (CallManager) Reviews & Product Details Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Cisco Unified Communications Manager (CallManager) Community](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/24/2020 "Cisco CUCM - Video and Audio over VOIP" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? The Callmanager is now a stable and experienced product. It is very reliable and performant. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? I dislike the complexity of the system. Over the years it is a little bit overloaded. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Good concept and planning before. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? We transormed our phonebox system from an isdn analog system , to a sip/voip ditital system. We easily adjust now our pbx by ourselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite MP Martin P. Pre-Sales Engineer Mid-Market (51-1000 emp.) 7/20/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent Call Control IP." 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Cisco communication Manager provides many features of traditional and non-traditional PBXs. But the best is the level of security that can be encrypted calls, conferences and even video calls. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? So far it does not have the functionality of electronic lock, something very useful for users. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): This is the best IP solution for telephony and video calls. It has many features and the main thing, allows the encryption of the entire RTP flow. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Have a centralized and unique call control for all branches of the company. In this way, the configuration was centralized and we have a single support contract and not multiple contracts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/24/2020 "Best app for video conferencing meetings" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? This app helps in scheduling meetings with team members.Its the best app for interacting with team members on voice or video calls.Employees can connect using mobile as well as PC. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? There is nothing to dislike this app.It has everything that a person wants to connect with team members. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? I am using this for conference meetings, giving KT session to newely joined members in team Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite VL Valeria L. Software Engineer Mid-Market (51-1000 emp.) 7/22/2019 "PBX IP leader people-centric" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? The Cisco Communication Manager platform is very robust, secure and allows the use of third-party devices, allowing customers to maintain the investment they have made. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? Over time, the configuration and administration has become a bit more complex. Having as many possible features, it is increasingly complex administration. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? With Cisco Communication Manager we have centralized the administration of all communications of the company, beyond the physical location where the device is located. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") AT Verified User in Translation and Localization Mid-Market (51-1000 emp.) 7/9/2019 "very robust program for all your telephony needs" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? how you can configure any device easily with just basic information on the device you want to setup Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? sometimes there is too much information and different settings, that if you skip a step or setting, you have to go back from the beginning to double-check to make sure you didn't miss anything Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Once you get the hang of the CM and understand the concept, everything else falls in to line Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? I use this everyday for everything, from configuring a desktop phone, to setting a complete new call queue for one of our call centers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Matthew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew P.") MP Matthew P. Director Of Information Technology Small-Business (50 or fewer emp.) 12/4/2018 "Robust, Stable, Voice Magic!" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Cisco Unified Communications offers in my opinion the most professional, scalable and proficient telecommunications exchange with great administrative and user interfaces for any small to enterprise sized organizations. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The only issue I have with the administrative consoles are the use of specific java versions (audio reviews, prompt recordings and uploads) that are not necessarily only supported by certain operating systems or browsers which can make it difficult recording from a computer directly instead of through an extension itself. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Research all different product versions to explore the difference between each system and its offerings. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Our CUCM handles all of your inbound and outbound SIP trunks, records phone calls and connects all of our offices to one system (through IPsec VPN). Partnered with Cisco Unity Connection Cisco has equipped us with a full piic branch exchange and powerful voicemail system with great features like Microsoft Exchange Integrations and message notification alerts to cellular phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Mid-Market (51-1000 emp.) 8/27/2019 "Cisco Call Manager" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? With the proper training and proper access, you are able to work very well in the interface Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? It is very difficult to get training on this and there isnt any proper documents that instructs you on how to use this Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? With the proper training, you are able to assign extensions and create several devices to use on the call manager system with ease Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/13/2019 "Versatile Contact Center Management" 5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? Great integration with other Cisco products allowing the contact center to operate with a blend of traditional desk IP phones and soft phones. Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? No major issues. Occasional bugs with integration to other non-Cisco applications. No show stoppers for us. Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): It’s the best solution I’ve seen for contact centers. Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Contact Center Management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 4/29/2019 "Great product CUCM" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? The capacity to configure easily the phones and vdc Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? The HW refresh cost a lot and need to be plan with time Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): Get the new BE6000 Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? Connectivity and availability in my customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 10/23/2018 "Cisco CallManager" 4.5/5 What do you like best about Cisco Unified Communications Manager (CallManager)? great to setup cisco phones and voicemail Review collected by and hosted on G2.com. What do you dislike about Cisco Unified Communications Manager (CallManager)? sometimes it is difficult to find the right location for something since there is so many different links Review collected by and hosted on G2.com. Recommendations to others considering Cisco Unified Communications Manager (CallManager): work with a vendor to make it smoother transition Review collected by and hosted on G2.com. What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you? That's there's just one location to go to make changes for phones and users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Cisco Unified Communications Manager (CallManager)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cisco Unified Communications Manager (CallManager) ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discussions/new) GU Guest User What is Cisco Unified Communications Manager (CallManager) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) GU Guest User What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication) [ View all Discussions ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 28 months ### Average Discount 26% [ View More Pricing Information ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/pricing) Cisco Unified Communications Manager (CallManager) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk 4.6/5(59) [ Compare Now ](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,428) [ Compare Now ](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ##### ##### Cisco Unified Communications Manager (CallManager) Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/features) ## Work at Cisco? 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