--- title: Cisco Unified Communications Manager (CallManager) Reviews meta_title: 'Cisco Unified Communications Manager (CallManager) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how Cisco Unified Communications Manager (CallManager) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 111 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cisco Unified Communications Manager (CallManager) Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 111 ## About Cisco Unified Communications Manager (CallManager) Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. ## Cisco Unified Communications Manager (CallManager) Pros & Cons **What users like:** - Users value the **reliability** of Cisco Unified Communications Manager, appreciating its smooth integration and consistent performance. (3 reviews) - Users value the **feature-rich video conferencing** capabilities of CUCM, supporting diverse communication needs effortlessly. (3 reviews) - Users value the **robust communication capabilities** of Cisco Unified Communications Manager for seamless collaboration in local networks. (2 reviews) - Users value the **exceptional customer service support** provided by CUCM, enhancing their 24/7 operational efficiency. (2 reviews) - Users admire the **robust messaging features** of CUCM, enhancing communication and service efficiency in a 24/7 environment. (2 reviews) - Accessibility (1 reviews) - Analytics (1 reviews) - Audio Quality (1 reviews) - Browser Extension Performance (1 reviews) - Business Tools (1 reviews) **What users dislike:** - Users find the **complex processes** involved in managing CUCM overwhelming, especially with multiple required servers and integrations. (2 reviews) - Users report issues with the **missing internal billing & call detail record interface** , causing complications in tracking costs effectively. (1 reviews) - Users find the **high cost** of Cisco Unified Communications Manager a barrier, especially for smaller businesses with fewer users. (1 reviews) - Users often face challenges due to the **missing internal billing and call detail record interface** , impacting their operational efficiency. (1 reviews) - Users find the **missing internal billing and call detail record interface** a significant drawback impacting operational efficiency. (1 reviews) - Upgrade Issues (1 reviews) ## Cisco Unified Communications Manager (CallManager) Reviews ### 1. Works as described **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I like the ease of the phone use, the ability to make calls **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The hardware wares out pretty easily, sometimes doesn't work for what seems no reason. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Ease of calling ### 2. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Easy to use for staff and for me to review how my team is doing. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Little complex to add additional coding options **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Get to see the queue live which helps staffing needs ### 3. Cisco Unified Communications Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** After using the system for long enough the user interface, although overwhelming, works well and you can manage the system efficiently. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I dislike how at first the user interface is very confusing. You can get lost in it very easily. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Once the system is configured and implemented it works really well. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We are solving our communication issues. It is used for inbound, outbound, and internal calling. To manage inbound calls and distribute them to our call center. It also collects data used to create reports on users. ### 4. Helps me to work from home securely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** It's easy to access and allows to me to work remotely. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I don't have any dislikes about this product. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It's easy to use and keeps all of your information secure, while you work from anywhere. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Remote user access ### 5. The best VoIP communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Senior Network Specialist, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** CUCM has alot of features that are not available with other vendors **What do you dislike about Cisco Unified Communications Manager (CallManager)?** There are full integration with active directory **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Go straight to CUCM without thinking of other vendors **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Easy to manage all VoIp devices with upgrades and montioring ### 6. CUCM Leading Call Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Yasir A. | Network Security Specialist, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Better than the rest of the services and competing with Avaya **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Can't integrate completely with Active Directory **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It is clear Cisco is leading company on CUCM **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Managing our bank users and our call center ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** It is very user friendly and self explanatory **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The look and feel seems kind of outdated **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Organizing and scheduling many conference calls ### 8. Solid Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad S. | Senior Network Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** A very stable and solid platform. Of all the Cisco products, this is hands down, the best one **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The price of licensing is a bit high and a turn off **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We are able to run hunt groups and stabilize our VoIP platform ### 9. Easy to Use at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I love that I can check when other call representatives are on the phone easily. Also the chat feature. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Nothing it's great. The only thing is it is a bit slow. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We use this to deal with out customers. ### 10. Easy to use but with issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2018 **What do you like best about Cisco Unified Communications Manager (CallManager)?** easy to reset the phone and easy to use **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Not being able to hear other party/vice versa **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Taking phone calls with clients ### 11. Best of Breed **Rating:** 5.0/5.0 stars **Reviewed by:** Donald S. | Director of Technology Services, Farming, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I've been using, and involved in deployments of Cisco Call Manger dating back to 2005. The greatest compliment that I can give the solution is that the platform stability is "rock-solid" and the solution is extremely dependable. Personally, I've never engaged with anyone that has Cisco Call Manager that isn't pleased with the solution. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I believe that Cisco is still playing catch-up in a few software areas, and you're required to purchase some additional 3rd party tools to perform basic functions such as detailed call reporting. However, I do feel that Cisco continues to close that software gap, in some areas, between them and their competitors. The biggest challenge is the complexity of the overall management of the platform. Once you're used to it, managing Call Manger is easy, but the learning curve to get there is steeper than other solutions. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Personally, I feel that it's the platform of choice, but you need to consider how it will be administered and supported internally within your organization. The initial complexity of the solution can be overwhelming if you're not prepared. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Other than the obvious basic dial-tone, we use it for it's soft-phone capabilities, single number reach, instant messaging, call control and flows, and unified messaging. It's a great help to our mobile workforce and users that migrate between our 30+ locations. ### 12. CallManager Use for business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Network Administrator Senior, Industrial Automation, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** The ease of Maintaining Phone system once it is installed and configured. Adding and removing users and phones to the system are pretty easy. Also reconfiguring phones are simple. I like the fact that the phones are basically computers and can be moved anywhere on the network and retain all setting and numbers. And now no need to have a telcom contractor come in and repunch the phone jack. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The complexity of upgrading the Hardware if expansion is needed. It is not always as easy as just adding memory. When you scope out the servers needed make sure you scope for extra growth within the company. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It is a very good and stable product. There is a great deal of options that you can do with the Call Manager Suite. If you have a large IT staff you can dole out roles for each member to be responsible for different aspects of the system. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Getting away from a technology that is end of life. Getting a handle on all the City's phone charges. We saved a lot of money by eliminating phone number that we don't use and ones we found haven't been used in years but nobody knew what it was but still were paying for it. ### 13. Cisco Phones **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Phone systems are intuitive and easy to use **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Connections on the phones can be poor unless hardwired with an ethernet cable if using over the internet. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Our department uses the phones to connect with internal departments, our field sales team, and customers in respective territories. ### 14. Great product! **Rating:** 4.0/5.0 stars **Reviewed by:** Grant W. | Head Golf Coach and Director of Club Sports/Intramurals , Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** This is a great product to go with our Cisco phone. It makes programming it easy. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** It was a little overwhelming at first with so many options from the phone we had in the past. A detailed instruction book on all that your phone is capable of would have been nice, but otherwise, I found many of the features very helpful and am still implementing them. The speed dial feature is nice, but I was unsure of how to use it at first. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Have a training session and really learn how to use all the features available with the CallManager. A lot of the tools can be helpful, but if you do not know what you are looking for, you may have some difficulty in harnessing all the resources available to you. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I am not really solving any problems, but from the phones our organization had in the past, this is a huge upgrade. I love my Cisco office phone, and can't imagine using another one. ### 15. Cisco Unified Communications Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Greg A. | IT Expert, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** CUMC is the most reliable software PBX on the market. After 15 years, our up time is at least 99.999% **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I don't dislike much about CUCM, if I had to pick something it would most likely be the upgrade times have become lengthy. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Highly recommend CIsco for Unified Communications. There support (TAC) is the best in the industry. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** CUCM is an interral part of our Unified Communications platform. We have been able to decommission legacy PBX and replace with VoIP resulting in a 2+ million per year annual savings. ### 16. Robust, Reliable, and Scaleable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Extremely stable, feature rich product. Easy to manage multiple endpoints. If uptime is important to you, Cisco UCM is a fantastic. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** We have to use a third party for the hospitality portion (DuVoice, which works very well). A few competing products have the hospitality functions built in. Built in conference bridge (if you can call it that) is lacking, Cisco pushes WebEx which for our purposes is a bit overkill. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** There may be less expensive options on the market, but if you are looking for a solid reliable product that will last many years and is backed by Cisco's unmatched warranty/support take a look at Cisco UCM. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** As the solo administrator of a 200 node Cisco phone network, reliability is crucial. UCM runs on top notch Cisco hardware that I can confidently rely on every day. The overall administrative time to manage this system for our needs is a fraction of what our previous system required, which in turn has saved the company thousands of dollars and me countless hours of administration. ### 17. Cisco Unified Communications Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Stable VOIP system and like the way Cisco implements upgrades into a secondary partition so you always have a rollback option if things were to go sideway. Simple to use web GUI provides for easy administration. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The costs initially seem high but the longevity of most of the hardware in the long run washes out. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Voice and Video communication ### 18. Cisco System Phone Useage **Rating:** 4.5/5.0 stars **Reviewed by:** Keirstan H. | Program Assistant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I like that the phone is very easy to use. There are few buttons, so it is easy to keep track of where you are at and what you are looking for. I LOVE the fact that my missed messages goes to my email so that I can forward it on to the person that it relates to. It's nice not to have to dial in a password, but have it on my computer to look at. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I dislike when I have to call tech support for some things. Most items should be self explanatory or able to find it on the internet. tutorials are great! There should be more internet tutorials on how to solve problems on our own. I usually do not have time to make that phone call to tech support, and I like to know how to fix a problem if it comes up again at a later date. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Communication and Meeting time availability. Benefits are great with quick calls, conference calls and LOVE getting messages through email. ### 19. Great Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew N. | UI / UX Designer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Cisco Communication is a great tool that connects you to the rest of your company. It allows you to shoot quick chat messages to people (or groups) allowing you to continue your work while collaborating with co-workers in an instant messaging format. This is great because it means as long as you have a computer with you, you can contact anyone with quick questions (especially helpful in meetings so you have more proactive to-dos). It's also nice because it allows you to integrate it into an excel spreadsheet that has a bunch phone numbers and you can use your computer to make those calls. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The instant message feature can be a bit distracting because people do assume that if they shoot you a chat message that you are expected to reply back quickly, which inevitably distracts from your work, so it's not always ideal **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It really is a great tool to help an enterprise stay connected, but it does take a bit of effort to get everyone to adapt to using it and making sure that everyone logs into it each morning. It does have statuses that you can apply to it so you can prevent people from calling/messaging you or to notify someone when you're away from your desk so they don't waste time going over to your desk to ask a question. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** It is helping with overall company communication. If I can still get in contact with you while you're on the phone or if I can call you with a click it really helps make sure that productivity stays up. ### 20. CUCM currently the best enterprise solution for call routing **Rating:** 3.5/5.0 stars **Reviewed by:** Scott T. | IPT Escalation Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call manager is by the far the best offering. It has come a long way in the past few years and is relatively easy to administer (albeit maybe not to architect for). I'm hoping it will continue to improve to keep up with an evolving market. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** It has integration issues most frustratingly with its own platform. This is most obvious currently with integration with UCCX and IM&P. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Just to be aware this product is constantly in flux, cisco is constantly updating and upgrading the platform offerings, and you will need to keep ahead of this to make sure that old issues are resolved, even though new iterations create new issues all their own. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Enterprise call routing. Benefits are a comprehensive solution for medium to large sized businesses. ### 21. I use a Cisco phone daily for work. I work full time in an office setting. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I like being able to conference in another colleague easily on my phone. I also like the speed dial various buttons that allow me to redial or get to my messages quickly. I really like that our messages go into my email as this makes it easy to retrieve when I'm working remotely. I used this type of phone at my last company also and I'm happy that my current company also uses it. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I would like speed dial options on my other available lines, but my company doesn't allow for that. I was able to do that at my last company and it was very helpful with numbers I dial often like the travel agency. I have 6 speed dial buttons and only two are being used currently. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** This is an easy to use system. Someone can pick-up using the phone with no training. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I'm able to have an impromptu meeting with 3 people by using the conference option and dialing in another person. Not having to send out a conference number saves time. I'm able to work remotely and retrieve my voicemail messages from my email. I'm also able to easily pick-up my manager's phone as I have her link visible on my phone screen. ### 22. The big fish **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** This is the only VOIP system I have any experience with. I have been working with it across several versions for 6 years. I like that across versions, the interface stays familiar. It is fairly easy to use. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** You could take a 2 year class on this product and still not know all there is to know about it. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** VOIP is a great way to provide feature rich phone service in a high density environment without having to deal with a BPX and a metric ton of copper. ### 23. Keeping in touch at work **Rating:** 4.0/5.0 stars **Reviewed by:** K K. | Digital Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** The video calling and Jabber desktop app. I don't have to remember colleagues numbers or type in extensions, just search, click and call. With the ability to share my screen and directly transfer files I can work with my manager while he is travelling overseas with almost no interruptions to are communication flow. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Integration has had a couple of issues. Lost the Jabber connection for awhile. A few on-screen announces with used phone lines and other irrelevant information being displayed. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Be prepared for a slow roll-out. IT took time to convert all staff and to finalise setting up of the system. You may find unique issues depending on your work environment and location. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** A global company needs to be able to communicate with employees all of the world yet corporate as if they are just in the next room. Cisco has achieved this, with only having to compensate for time differences it is so easy to have group meetings. ### 24. Cisco CUCM Best in Business **Rating:** 5.0/5.0 stars **Reviewed by:** Allan L. | Sr. Network Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Great product. Interoperability with other applications and products. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** It seems like you will never be current with this product. Constant updates and patching. Very complicated upgrade process when integrated with Cisco contact center enterprise. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Get training and outside help for upgrades **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Excellent voip product. Allows us mobility, contact center integration and versatility. ### 25. Keeping Large Teams Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Krystina I. | Service-Learning Coordinator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I am very pleased with the capabilities to quickly and easily connect with colleagues at our various campuses, whether it's searching through the corporate directory on the Cisco hardware (the phone itself), or by way of the online directory. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** It can be a bit of a laborious process to work through the call menu and back out of it again after finishing your task (ie, looking up someone in the corporate directory). **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** It helps us streamline our communication to be accessible both from the office and remotely. ### 26. Great to have if you telework **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** The ability to have your phone with you at any time on your computer and not have a need for a desk phone is huge. We do not have designated work spaces in our office-we primarily telework and when we go to the office we reserve a space that day. Having this product makes it feasible to operate as if we had a traditional office space but allows us much more flexibility. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The interface is a bit clunky and can be very slow to load. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Be sure you understand all of the features and how the software works before you purchase it. Always compare to alternatives, but you will likely find this product is one of the best currently on the market. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We are solving the challenges of working productively in a mobile environment. We have been able to do this with minimal disruption and without any inconvenience to our customers. ### 27. The best solution **Rating:** 4.5/5.0 stars **Reviewed by:** Patricio S. | Governance, Risk & Compliance Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** It is a very friendly solution for global companies. I implemented the cloud based solution after having several CM express servers around the globe and the experience is awesome. Really simple to update, or perform administration activities. If you understand all its components, it is a very useful tool for users who need access to corporate phone while travelling or changing locations very frequently. I had the chance to implement this platform twice always with good results, and pretty simple projects. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The only issue I saw during implementations is that calls for each country must be configured from scratch. It would be very useful if CISCO could develop standarized templates according each country to reduce testing phase activities. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It is really interesting if you can educate users from scratch in the whole suite. It is not only upgrading a phone, it is more than that. You can gain advantage of booking rooms for video conferencing, or audio conferencing. It is an integrated suite. Users really need to know how it works to make it work properly. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** The benefits were that every user in the company was able to call anyone, not only to their hardphone but also to their mobile device or softphone. ### 28. Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** This product allows for communications to be unified between telephone and email using VOIP. No longer do you have to depend on a physical presence to obtain voicemails and now they can be forwarded as an attachment or saved digitally for record keeping purposes. The phone unit has great features such as bluetooth connectivity. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** There is sometime a bit of lag between the time that a message is left and it appearing in one's email inbox. I find I have to go in and manually get a message sometimes because I can't wait for it to appear in my inbox. The corporate directory on our phone system is a bit cumbersome to use. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** This allows us to serve our customers more effectively and to guarantee that messages will be received. The amount of time spent recounting messages is reduced because they can simply be passed along. ### 29. Cisco Phone & Instant Message **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda A. | Faculty Credentialing Specialist, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I like the ease of setup as well as easy maintenance. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** There is nothing I don't like. I wish there were more background options for the phone screen. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I answer multiple credentialing questions and messages about our new credentialing process. I can see and hear my phone messages through my email when I'm at home and that is very beneficial. ### 30. Adequate Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** CallManager is pretty intuitive to use and easy to teach/train new employees to use. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I think it could include more options to help us better manage multiple lines. It seems to have some bugs and kinks that can affect customer service negatively. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Have some of staff who manages CallManager for your company and is the point person for all issues. This streamlines everything and makes it so much more efficient. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** CallManager does help us quickly and efficiently get customers to other departments or employees which can help to cut down on frustration because they don't need to directly call each department they need to contact. ### 31. Cisco Unified Communications User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I enjoy using the the corporate directory feature on the phones. It makes it easy to search for a colleague. I also like that I can sync this system with Cisco Jabber. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I do not like that there are several "buttons" needing pressed to go back to the home screen after searching the directory/missed calls/etc. After viewing the information I need, it seems to take just as long to get out of the search and back to the home screen. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** It is easier to locate someone in the corporate directory. We had to go online to search on our company's website to get information that was not always accurate or up to date. The corporate directory feature is a great tool! ### 32. CallManager **Rating:** 5.0/5.0 stars **Reviewed by:** Andria H. | Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** The different functionalities of this phone software is very intuitive and I love that it links to my email. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** There is nothing in particular that i dislike. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I'm on the phone a lot throughout my day, so I'm using CallManager quite a bit. The benefits is the stability and reliability. ### 33. Not bad at all **Rating:** 3.0/5.0 stars **Reviewed by:** Dharendra M. | Sr.Software QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Extend video capabilities to your employees through a single, unified communications infrastructure from the desktop to telepresence rooms **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Quite slow, some times it even ends the call without notifying **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** communications ### 34. Cisco **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Had a lot of cool features! Fairly easy for end users to learn. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Expensive Constant upgrades which sometimes fail. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Extension mobility ### 35. so many uses, great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** It has several different types of uses and the many functions of the phone/webcam is great. It helps when I need to forward calls to another unit or retrieve phone calls made, received, etc. Using this for meeting phone conferencing works very well and the ease of transferring, parking, or forwarding calls is just right for my job function. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Sometimes it is cumbersome to get to the end result when using the call forwarding application or message retrieval. Overall, there is not much I don't like about this product. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Ease of use when integrating with another 3rd party application to alert nurse calls from patient rooms. Big time saver! ### 36. Unified Life **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** First, I have to preface this by saying I am not a systems administrator and have not worked on that side of the house. As such, my experience is on the end-user recipient side of this technology. From that viewpoint, I can say a unified communication system like the one provided by Cisco makes employee's life easier. By integrating the voice features (vmail, missed calls, etc.) with the email and text based systems, Cisco has provided a tool that allows for effective communications in and away from the office. I also appreciate the newer hardware solutions provided by Cisco. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** From the client side, there is very little I dislike about the communication experiences made possible by CUC. A small complaint, but very small, is the system could be more user friendly with contact integration. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We needed a VOIP system that could integrate with existing systems and reduce multiple systems that, when combined, provided the same services that a unified system could provide. In addition to streamlining multiple services into one, we have seen an increase in up time and reliability in our communication systems. ### 37. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I like this system because it is very good at all. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** There is nothing I dislike because it is already perfect. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** No ### 38. Simple Interface with simple features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Simplicity of the product, easily can navigate between aux states and dialing out **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Some features are lacking, can only do basic call functions **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Do your research before purchasing any volume based software, look for key features **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Cisco Unified Communications has allowed us to move to a cloud based telephony system and given us the ability to perform global queuing of help desk calls ### 39. Review of Cisco Unified Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Larissa D. | Database Administrator II, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** We have been using Cisco Unified Communications for over 10 years now and we have had only maybe a handful of correctable issues with it. It is overall a really good product to use for a corporate or enterprise sized company. Everything is mostly accessed through a web portal which allows you to easily update server settings, run reports, change access, look up help information, and much more. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** I dislike that there are many servers involved to have the program run correctly. For disaster recovery purposes you have to have two of every server, an A and a B side. If there is a failure, it will automatically go to the opposite side, that part is nice. You must have a license to run anything. Hardware must only be something that Cisco has approved. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** CUIC seems to offer everything we need all in one solution so yes I would definitely recommend it. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Routing of calls via queues and other customizable scripts. We are able to easily route any call and we have even integrated other subsidiaries into our phone system. ### 40. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Has a desktop phone which is very useful when working from home. Phone quality is good. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Very good product, not much to dislike. There should be user access to change what is displayed on the splashscreen. A little more color would be better. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** It is a good product. For a basic user, it has everything you need. If you are looking for more customization, there are other options. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Allows working from phone with desktop IP communicator. ### 41. Great Comms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** I thibk Cisco is a great communication tool to use in the work place. It has many features and it works great with connecting to other collegues around the world. Very innovative company. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The actual phones could be a little more modern rather than having the cords which tangle all the time. Maybe alos have wireless headset that connects to the system. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I am getting meetings scheduled, phone calls made, voicemails recorded and retrieved, connecting to the server via my phone and computer, conducting training calls via webinars, and many other things. ### 42. Communications standard **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Ease of use of hardware and quality devices. Interface is simple and can be customized to needs. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Login to accounts can be clunky, but provides the needed functionality for office and mobile use. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Business communication across a global corporation. International and domestic internal and external call and comm. ### 43. Good quick and easy way to communicate with office personal. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Extend video capabilities to all employees through a single, unified communications infrastructure from the desktop. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** A few bugs to work out with how everyone uses the system. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Keep in touch at a instant. ### 44. A good software for keeping touch with the client nai customers **Rating:** 5.0/5.0 stars **Reviewed by:** Sandip D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** It is the best software for the communication and meetings. One of the bets in market. It provides the different kind of communication method like voice and video call and meeting in a single click and also toll free number is there. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The andorid integration can be better and also the windows software can be better with UI. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** This is very good software for your every connectivity solution. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** We are using it for the communication to the client ### 45. A reliable office phone system with relatively simple administration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Very stable phone system for the uptime requirements of general office environment. Occasionally we have needed reboots, but the failover between call managers typically happens within 10 seconds, and calls in progress are not affected. Handsets are extremely durable. Ours are about 6 years old and I would guess that less than 10% have failed. Administration tasks are also relatively easy to perform. Our previous PBX was difficult to maintain and required a lot of outside vendor support. Administration on our Cisco system is nearly 100% in-house. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** The licensing model is not giving out any freebies. You will pay for everything. You will find many budget minded IP phone systems on the market. So if price is the primary concern this is not the PBX for you. But when compared to the other established PBX manufactures this system was competitively priced. The failover between handsets is perfectly adequate for an office environment, but in a high volume dispatch center the failover time is not always adequate. In our case we have a few dispatchers that have a large number of phone lines. Due to the large number of lines these phones can take a while to failover to failover (in the event of a reboot or PBX failure). To work around this we do our best to schedule reboots and upgrades during hours of low call-volume. All this to say that at least in our configuration this system is not fault tolerant. So if you have individual handsets with extreme uptime requirements be cautious and verify this system will meet those requirements. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Cisco isn't the cheapest solution. But it's been very stable and provided exactly what we need. Maintenance has been very minimal. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Replace our End-Of-Life existing PBX with a solid and reliable PBX for a reasonable price. The Cisco unified communications system has provided the price and reliability we needed. As an added bonus we have moved all routine administration in-house which has saved money and allowed us to respond more quickly to our user's phone service requests. ### 46. Works well, I like voicemails in my inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Voicemails in my inbox, speakerphone is clear, ease of forwarding calls to my cell phone **What do you dislike about Cisco Unified Communications Manager (CallManager)?** How difficult it is to change the background on my phone, right now it requires an admin to do that **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** I can see when a client leaves me a voicemail at work on my iphone, and call them back remotely. ### 47. Pretty, pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Decently reliable, Have been able to use in a variety of foreign countries with no issues, which has been very important for remote working. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Have yet to find anything so far that I dislike. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Can work from anywhere in the world without sacrificing speed or productivity. ### 48. Unified Communications **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** The reliability and support from Cisco is unparalleled. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** It can be difficult to implement some things. There are at least a dozen steps to take to get most regular maintenance procedures done. Prime Provisioning did not simplify this process, either. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Get training. This is like taming a wild wolf, you will need to be prepared. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** The phoen system is wonderful, our organization now has reporting and control over calling and reporting. ### 49. Pretty reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Loved the link to PC and CRM functionality (click to dial) Customizable speed dial and other functions Easy to update software and voicemail options (even remotely) **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Occasionally click to dial did not complete or errors out or did not synch back with CRM system **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Streamlining sales process and documentation of calls ### 50. Love cisco **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna F. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Cisco Unified Communications Manager (CallManager)?** Makes meeting so much easier to have and less air travel and some much less out of pocket. **What do you dislike about Cisco Unified Communications Manager (CallManager)?** Connection sometimes takes awhile, and sometimes it sorta times out when making the connection, but I have noticed that it happens less. **Recommendations to others considering Cisco Unified Communications Manager (CallManager):** Cisco is an awesome system and every company should be part of this. If you need to have face to face meeting or even a large group meeting, this is for you. **What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?** Bussiness wise we are saving alot of money because clients don't have to travel and stay in hotels to host a meeting. ## Cisco Unified Communications Manager (CallManager) Discussions - [What is Cisco Unified Communications Manager (CallManager) used for?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) - [What is the latest version of Cisco Call Manager?](https://www.g2.com/discussions/what-is-the-latest-version-of-cisco-call-manager) - [What is Cisco Unified Communications Manager Express?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-express) - [Is Cisco Call Manager a PBX?](https://www.g2.com/discussions/is-cisco-call-manager-a-pbx) - [How does Cisco Call Manager work?](https://www.g2.com/discussions/how-does-cisco-call-manager-work) - [View Cisco Unified Communications Manager (CallManager) pricing details and edition comparison](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+13%3A07%3A16+-0500&secure%5Bsession_id%5D=c72aa9fd-face-4a2f-a403-f209aa9485e5&secure%5Btoken%5D=11e7cd16232f022c7ee9d9e436b3647f4be409f1eb286310cdfcfafccf599848&format=llm_user) ## Cisco Unified Communications Manager (CallManager) Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Screen Sharing - Generative AI - Custom Greetings/Messages - Mobile Access - International Calling - Virtual Voicemail - Call Scheduling - AI Copilot - Call Conferencing - Reporting/Analytics - File Sharing - Two Way Audio & Video - Audio/Video Recording - Real-Time Chat - Audio Calls **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Cisco Unified Communications Manager (CallManager) Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 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