---
title: Cisco Hosted Collaboration Solution Reviews
meta_title: 'Cisco Hosted Collaboration Solution Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how Cisco Hosted Collaboration Solution works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 12
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Cisco Hosted Collaboration Solution Reviews
**Vendor:** AT&T Inc.  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 12
## About Cisco Hosted Collaboration Solution
AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts



## Cisco Hosted Collaboration Solution Pros & Cons
**What users like:**

- Users highlight the **excellent voice quality** and multiple options of Cisco Hosted Collaboration Solution, making it highly favorable. (1 reviews)
- Users enjoy the **variety of options** in Cisco Hosted Collaboration Solution, enhancing their overall collaboration experience. (1 reviews)
- Users praise the **voice quality** of Cisco Hosted Collaboration Solution, noting its reliable and versatile performance. (1 reviews)


## Cisco Hosted Collaboration Solution Discussions
  - [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs)
  - [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs)
  - [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration)
  - [What is Cisco collaboration platform?](https://www.g2.com/discussions/what-is-cisco-collaboration-platform)
  - [What is Cisco Hosted collaboration Solution?](https://www.g2.com/discussions/what-is-cisco-hosted-collaboration-solution)

- [View Cisco Hosted Collaboration Solution pricing details and edition comparison](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A22%3A40+-0500&secure%5Bsession_id%5D=33fb4141-5f02-48b1-bded-34682807ef4a&secure%5Btoken%5D=2c948529ded057f3235eb5707e50be8f763fe94e26e43854bd2b6c9b6c057257&format=llm_user)

## Cisco Hosted Collaboration Solution Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Live Chat
- Hand Raising

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top Cisco Hosted Collaboration Solution Alternatives
  - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (615 reviews)
  - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)