---
title: Cisco Finesse Plugin Reviews
meta_title: 'Cisco Finesse Plugin Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how Cisco Finesse Plugin works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 10
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Cisco Finesse Plugin Reviews
**Vendor:** Cloverhound  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 10
## About Cisco Finesse Plugin
Cloverhound's seamless integration lets you run your Cisco Finesse agents fully embedded within ServiceNow.




## Cisco Finesse Plugin Reviews
  ### 1. Simple and convenient

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kierra D. | CEO, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2021

**What do you like best about Cisco Finesse Plugin?**

I like the ability to be able to transfer calls. I can toggle between calls. It also allows me
call several people while having an active call. It makes transitioning from call to call a breeze.

**What do you dislike about Cisco Finesse Plugin?**

The malfunctions. Sometimes, when clicking on a button, it doesn't respond. This makes it difficult for our customers. Also, if doing a 3 way call, there isn't a button to disconnect just one of the callers.

**Recommendations to others considering Cisco Finesse Plugin:**

Definitely would recommend this product to call centers or other business platforms that requires extensions. It is very convenient and has multiple functions.

**What problems is Cisco Finesse Plugin solving and how is that benefiting you?**

It's convenient. It has the ability for conferencing several callers in at once. It also makes it easy to lookup extensions. The best part is having the ability to put a customer on hold or mute.

  ### 2. Can't Operate Without It

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelton R. | A, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2021

**What do you like best about Cisco Finesse Plugin?**

The ease of use is a highlight as well as the functionality.

**What do you dislike about Cisco Finesse Plugin?**

Occasionally there is a bug, but it's maybe 1/100.

**Recommendations to others considering Cisco Finesse Plugin:**

None currently.

**What problems is Cisco Finesse Plugin solving and how is that benefiting you?**

We operate via finesse. It's the client we use to talk to customers.


## Cisco Finesse Plugin Discussions
  - [What is Cisco Finesse Plugin used for?](https://www.g2.com/discussions/what-is-cisco-finesse-plugin-used-for)
  - [Is there a way to add a disconnect feature?](https://www.g2.com/discussions/is-there-a-way-to-add-a-disconnect-feature) - 1 upvote

- [View Cisco Finesse Plugin pricing details and edition comparison](https://www.g2.com/products/cisco-finesse-plugin/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A35%3A28+-0500&secure%5Bsession_id%5D=4ff01eaa-4c6e-45f9-ad44-f9ba3d174e48&secure%5Btoken%5D=edcd4128ff17aab57b03626ee9721b21076783cd59f6f03981fccfd8c89f73b4&format=llm_user)

## Cisco Finesse Plugin Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

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