Reduce your software costs by 18% overnight
Cisco Customer Journey Platform

Cisco Customer Journey Platform Alternatives & Competitors

(2)5.0 out of 5

Looking for alternatives to Cisco Customer Journey Platform? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Cisco Customer Journey Platform. Based on reviewer data you can see how Cisco Customer Journey Platform stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Five9, NICE inContact, Zendesk Support Suite, and Talkdesk are the most popular alternatives and competitors to Cisco Customer Journey Platform.

Top Alternatives to Cisco Customer Journey Platform

  • Five9
  • NICE inContact
  • Zendesk Support Suite
  • Talkdesk
  • SharpSpring

Top 20 Alternatives & Competitors to Cisco Customer Journey Platform

    #1
    #1
  1. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Cisco Customer Journey Platform:
  2. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Cisco Customer Journey Platform:

    IL
    It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either...Read more
    #2
    #2
  3. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Cisco Customer Journey Platform:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Cisco Customer Journey Platform:

    Jhonny F.
    JF
    Great for Service Desk. Easily adaptable. You can answer by browser or cell phone, making it flexible. Minimum browser memory consumption.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Cisco Customer Journey Platform:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Cisco Customer Journey Platform:

    Lindsay  j.
    LJ
    Zendesk is a very simple and state of art technology tool that offers me various features to get connected with my customers and to build strong relations with them. This application is time saving...Read more
    #4
    #4
  7. Talkdesk

    (1,152)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Cisco Customer Journey Platform:
  8. World's Leading Cloud Call Center Software

    Categories in common with Cisco Customer Journey Platform:

    AO
    Different status to track agent on work.
    #5
    #5
  9. SharpSpring

    (618)4.5 out of 5
    Optimized for quick response

    SharpSpring is Simple Marketing Automation for Agencies & SMBs

    Categories in common with Cisco Customer Journey Platform:
  10. SharpSpring is Simple Marketing Automation for Agencies & SMBs

    Categories in common with Cisco Customer Journey Platform:

    Gabrysia  K.
    GK
    I was a Hugh fan of this amazing platform. and until now I have used this service for my daily marking automation needs. SharpSpring is an extensive email marketing planner. In addition, they...Read more
    #6
    #6
  11. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Cisco Customer Journey Platform:
  12. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Cisco Customer Journey Platform:

    AM
    The setup and the interface are very simple. It is clear how to measure and track your calls. Help chat is always very helpful and quick to respond
    #7
    #7
  13. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Cisco Customer Journey Platform:
  14. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Cisco Customer Journey Platform:

    Arizbeth  D.
    AD
    I like that we can send customer text messages during a phone call.
    #8
    #8
  15. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Cisco Customer Journey Platform:
  16. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Cisco Customer Journey Platform:

    KL
    You can hear the voicemails right on the spot. You can also consult xferring the call, and avoid making the clients wait.
    #9
    #9
  17. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Cisco Customer Journey Platform:
  18. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Cisco Customer Journey Platform:

    IM
    For much of the past two decades, Genesys Engage was the Cadillac of contact center solutions. Very powerful, highly customizable, and flexible solutions and an innovator in the omnichannel...Read more
    #10
    #10
  19. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Cisco Customer Journey Platform:
  20. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Cisco Customer Journey Platform:

    AA
    3cx grants us the possibility to work remotelly from any location. The use of mobile app and webrtc are good functions. The integration with diferent sip providers is great. The possiblity to...Read more
    #11
    #11
  21. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Cisco Customer Journey Platform:
  22. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Cisco Customer Journey Platform:

    Ryan W.
    RW
    Aircall was incredibly fast to implement to my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they...Read more
    #12
    #12
  23. Totango

    (340)4.3 out of 5
    Optimized for quick response

    Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with Cisco Customer Journey Platform:
  24. Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with Cisco Customer Journey Platform:

    UI
    The customizable views to capture fields of interest.
    #13
    #13
  25. Adobe Campaign

    (292)4.0 out of 5

    New Adobe Campaign, formerly Neolane, lets you orchestrate personalized experiences determined by the customer’s habits and preferences.

    Categories in common with Cisco Customer Journey Platform:
  26. New Adobe Campaign, formerly Neolane, lets you orchestrate personalized experiences determined by the customer’s habits and preferences.

    Categories in common with Cisco Customer Journey Platform:

    Vivienne N.
    VN
    I really like the user interface on Adobe Campaign, especially the drag and drop interface that allows you to see step by step how the campaign will reach and affect the potential customer.
    #14
    #14
  27. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Cisco Customer Journey Platform:
  28. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Cisco Customer Journey Platform:

    Yulia F.
    YF
    We've been making use of the Genesys PureConnect wedge for four years and we like its increased degree of configuration. We've many clients with needs that are many different and could meet them...Read more
    #15
    #15
  29. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Cisco Customer Journey Platform:
  30. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Cisco Customer Journey Platform:

    David B.
    DB
    Well one day i logged on and everything was different. It looked great but I really was not sure what changed and why. I still am unsure.
    #16
    #16
  31. NetBase

    (249)4.2 out of 5
    Optimized for quick response

    NetBase delivers the social intelligence that global brands and agencies use to publish, monitor, analyze and engage with customers in real time.

    Categories in common with Cisco Customer Journey Platform:
  32. NetBase delivers the social intelligence that global brands and agencies use to publish, monitor, analyze and engage with customers in real time.

    Categories in common with Cisco Customer Journey Platform:

    America A.
    AA
    Ability to splice and dice social conversation data in an intuitive way within the "Analyze" tab.
    #17
    #17
  33. CloudTalk

    (245)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Cisco Customer Journey Platform:
  34. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Cisco Customer Journey Platform:

    Manoj T.
    MT
    The customer support is very friendly and helpful and usually very straight to the point. Features like IVR and numbers management is really easy. It also supports a lot of integration.
    #18
    #18
  35. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Cisco Customer Journey Platform:
  36. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Cisco Customer Journey Platform:

    BS
    With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the...Read more
    #19
    #19
  37. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Cisco Customer Journey Platform:
  38. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Cisco Customer Journey Platform:

    AB
    Best forecasting and Scheduling system in the market today. The end user interface is solid and Aspect has made vast improvements on this end in the last 5 years. Back office/Chat forecasting tool...Read more
    #20
    #20
  39. Pega Platform

    (204)4.2 out of 5

    Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

    Categories in common with Cisco Customer Journey Platform:
  40. Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

    Categories in common with Cisco Customer Journey Platform:

    Amar W.
    AW
    Designing at one place with Micro journey