Cisco Contact Center

Cisco Contact Center

3.8
(2)

Create exceptional customer experiences that drive loyalty and lifetime value.

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Cisco Contact Center Reviews

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Showing 2 Cisco Contact Center reviews
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Roger M.
Validated Reviewer
Review Source

"Cisco Customer Care is pretty good but can be better."

What do you like best?

Most issues can be resolved in a reasonable amount of time. A few things do require for them to escalate internally but then once we get the advanced team working on it, the issue is resolved.

What do you dislike?

Sometimes it takes a while for the initial rep to wrap their head around our particular issues. Since we run an enterprise environment, they may need a day or two to review logs and consult internally.

Recommendations to others considering the product:

Make sure that your Cisco SE (Sales Engineer) has a good grasp of your environment and is familiar with the direction your company is looking to head.

What problems are you solving with the product? What benefits have you realized?

Maintaining service levels for our customers and minimizing down time due to hardware/software failures or misconfigurations.

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U
User
Validated Reviewer
Review Source

"Implementation Was Easy, But Feature Set Needs To Expand And Be More Agile"

What do you like best?

It is nice that the product was already integrated within the company, so adoption was very easy.

What do you dislike?

From a marketing perspective, we have not been fully impressed with the capabilities that the platform has in regards to its Chat functionality. Chat, being defined as customer facing chat within our product and on our website.

Recommendations to others considering the product:

USe it if you want a cheap solution

What problems are you solving with the product? What benefits have you realized?

Interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

What Telecom Services for Call Centers solution do you use?

Thanks for letting us know!

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* We monitor all Cisco Contact Center reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.