This product gives your team greatly increased visibility, monitoring, and reporting functionality around Cisco Unified Communications (aka CUCM / CallManager), whether you're a small organization with a hundred phones or one of the largest companies in the world. Whether troubleshooting individual calls or building high level reporting, it helps you visualize and understand in all areas: agents, users, and huntgroups; concurrency and utilization; call flow; call quality; call volume; devices; failed calls; locations and sites; and audits and compliance. Your team can trust it as their day-to-day tool for navigating call data from your Cisco CallManager deployment, and it can also become their main tool for building custom reports, alerts and dashboards around that data. This is true whether it’s a standard report you’d expect or a custom report that nothing else has been able to provide. Note that this isn't a package of content, but more a tank that allows you to drive around in your data. You won’t find a leftnav full of canned CDR reports to click on (that "don't quite fit"). Instead, you get an open flexible framework to investigate anything, drill down into anything, report on anything, over anything, by anything (occasionally with hands-on help from Sideview Support =). It is available as a free 60-day trial, and you can download and set it up today in less than 60 minutes.