--- title: Cisco BroadCloud Reviews meta\_title: 'Cisco BroadCloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Cisco BroadCloud works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Cisco BroadCloud Reviews & Product Details BroadCloud is a global platform hosted by Cisco that lets service providers deploy a full suite of calling and collaboration applications. Applications can be scaled to meet the needs of enterprises, no matter what size or industry. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Cisco BroadCloud Community](https://www.g2.com/products/cisco-broadcloud/discuss) Show More ## Top-Rated Alternatives [ ![AWS Lambda](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AWS Lambda") AWS Lambda 4.6/5(1,051) ](https://www.g2.com/products/aws-lambda/reviews) [ ![Salesforce Headless 360 Platform (formerly Salesforce Platform)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Headless 360 Platform (formerly Salesforce Platform)") Salesforce Headless 360 Platform (formerly Salesforce Platform) 4.5/5(3,995) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) [ ![Kinsta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kinsta") Kinsta 4.8/5(1,638) ](https://www.g2.com/products/kinsta/reviews) [ View All Alternatives ](https://www.g2.com/products/cisco-broadcloud/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Oscar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar B.") OB Oscar B. VoIP Technical Service Agent Telecommunications Small-Business (50 or fewer emp.) 3/28/2023 "BroadCloud" 5/5 What do you like best about Cisco BroadCloud? One of the best features I have always been a fan of is call pull, this allows you to pull a call between your desktop, mobile and hardphones seamlessly. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? The Mobile app can be a pain to get working sometimes, most issues are actually on the backend when things dont work and it causes issues that take a while to get resolved Review collected by and hosted on G2.com. Recommendations to others considering Cisco BroadCloud: This is a platform for bigger rather than smaller businesses as it is well suited for bulk tasks and the amount of features most home and small businesses just don't need or make use of but for those small businesses that want to grow or just look like they have more going this system is well suited. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? We are using this platform to host many small and home business users with VoIP that is enterprise grade allowing small and home businesses to really grow and utilise the power of this platform without the major upfront cost of getting a personal VoIP system setup. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Yas Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yas Q.") YQ Yas Q. Business Development Manager Mid-Market (51-1000 emp.) 8/27/2019 "Awesome collaboration tools and UC" 5/5 What do you like best about Cisco BroadCloud? The UC app and functionality along with the system stabilty. The cisco name gives it a quality wrap. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? When i used it some functions were slow to rollout but that was a few years ago. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? Meetings on the go and have people ring my ddi which goes to my mobile or desk phone simultaneously. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LG Luis G. Software Engineer Enterprise (\> 1000 emp.) 7/13/2019 "PBX in the cloud" 5/5 What do you like best about Cisco BroadCloud? Cisco Broadcloud is the ideal PBX system for small and medium businesses. Provides all the necessary features and more on the same platform. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? It would be ideal if you could use the same applications that are used with Communication Manager and Cisco HCS. Review collected by and hosted on G2.com. Recommendations to others considering Cisco BroadCloud: Cisco Broadcloud is a robust and easy-to-manage platform. It is oriented to provide calling services for companies up to 150 users. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? Perform a fast and secure deployment of a telephony infrastructure. Review collected by and hosted on G2.com. Show More 7/17/2019 Validated ReviewerIncentivizedSource: G2 invite JT Jose T. Start up branch office Enterprise (\> 1000 emp.) 6/17/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Cloud PBX" 5/5 What do you like best about Cisco BroadCloud? The speed to make a massive deployment of a PBX system as a service Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? The maturity of the market to take this type of services. Review collected by and hosted on G2.com. Recommendations to others considering Cisco BroadCloud: The Cisco BroadCloud solution is designed for customers between 10 to 150 devices. For this type of clients, this platform is the best for its simplicity and functionality. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? With this type of services, you can perform a deployment of 1000 IP phones in a very short time. The platform is very intuitive and allows you to configure it in a very short time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 10/10/2019 "Experience cloud never before" 5/5 What do you like best about Cisco BroadCloud? Cost reduction without drop on the service front, best among the peers Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? Limited number of options to choose from, downtime is quite frustrating then normal Review collected by and hosted on G2.com. Recommendations to others considering Cisco BroadCloud: Customisation of apps according to requirement makes it better from.peers Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? Basic cloud service are used,with maximum uses.applications can be customised according to need Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 8/7/2019 "Usefulness of Cisco Broadcloud" 4.5/5 What do you like best about Cisco BroadCloud? I like the ease of use when pulling reports from any time period needed Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? I don’t dislike anything, it’s actually really intuitive Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? It has allowed my firm set up specialized queues for different clients and it has helped us drill down on the call center reporting we do. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/28/2018 "A complete solution for enterprise or carrier comunications" 4.5/5 What do you like best about Cisco BroadCloud? Broadworks offers an incredible battery of communication solutions for businesses and operators. From Centrex solutions in the cloud, unified communications, trunking of IP PBXs and a long list of services. The Broadsoft platform is fully scalable allowing to grow according to the needs of the company or operator. It also offers advanced services such as Virtual Operator, Call Centers, Jumping Groups as well as integration with the most important vendors of IP telephony. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? The environment is, initially, complex to understand and manage. The power it offers is a double-edged sword, since any change has to be made with great care for the effects that can bring to users. Likewise, the learning curve is slow at first, but once the basics are mastered it is easy to increase the knowledge of the platform. Review collected by and hosted on G2.com. Recommendations to others considering Cisco BroadCloud: - Scalable - Centrex IP solution based on the cloud - Highly configurable - Huge variety of services for the end user - Compatible with most IP-Phones vendors Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? Currently, the Broadworks platform is widely used by a large number of telecommunication operators and carriers to offer their services in the cloud and unified communications. The main benefit is that the deployment of new clients and solutions is quite fast and effective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vero N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vero N.") VN Vero N. Project Manager Mid-Market (51-1000 emp.) 12/3/2017 "Real intelligence for your telephone " 4.5/5 What do you like best about Cisco BroadCloud? BroadWorks is a very well designed product full of beautiful features that simply fantastically well the way you communicate with people inside and outside your company. One of my favorites is the Anywhere feature that virtually allows you to take your office number to any place using any telephone or computer; in my opinion this is what real mobility looks like. In addition to this, I really love all call forwarding functions and the blind transfer, I think these features help your customers to get a better experience whenever they call you. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? BroadWorks probably has hundreds of features I didn’t know and some of them seems to be the same with just a little twist of something else. When you see the “Fast guide” with all these beautiful features you could feel overwhelmed and with the everyday projects is hard to memorize how BroadWorks works. Additionally, I think is a product that is hard to deploy as some employees are working so hard and they don’t have time to pay attention on this product or how it could improve their communication. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? The main benefit is to provide a better experience to your customers so they can enjoy communicate with you and reaching out anytime even when you are outside the office, they don’t need to call your office, then your cellphone or Whatever they just dial your number and BroadWorks features simplify the rules to reach your cellphone, personal assistant, computer etc. at the end you get full communication and happy customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 1/13/2017 "Broadsofts Solutions" 5/5 What do you like best about Cisco BroadCloud? The products and features are generally very flexible, allowing us to solve for many different situations and requirements from our client base. Review collected by and hosted on G2.com. What do you dislike about Cisco BroadCloud? Some of the features could use expanding, and more user-friendly updates. Review collected by and hosted on G2.com. What problems is Cisco BroadCloud solving and how is that benefiting you? We are providing solutions for companies who want an updated phone system without a large cap-ex investment. They also want flexibility (both in features and ability to service users across multiple locations) and unified communications across their company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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