[
Cirrus ... Reviews
](https://www.g2.com/products/cirrus-complaints-handling-system/reviews)

[
Cirrus ... Reviews
](https://www.g2.com/products/cirrus-complaints-handling-system/reviews)

# Cirrus Complaints Handling System Features

##### 
## Usability (3)

All-Employee Access

Permits use by job roles outside of service department

Supporting Documents

Allows linking of useful information such as screen shots

Two-Way Communication

Provides direct contact between CSRs and customers outside of milestones

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##### 
## Reporting (3)

Priority Case Alerts

Informs stakeholders of activity on escalated or high-value cases

Trend Analysis

Evaluates frequency of types of complaints

Performance Monitoring

Includes a dashboard or other means of performance monitoring

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##### 
## Generative AI (2)

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

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[

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##### Categories on G2

[
Complaint Management
](https://www.g2.com/categories/complaint-management)

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