--- title: Tikit Reviews meta\_title: 'Tikit Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Tikit works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Tikit Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tikit but has limited features. Are you part of the Tikit team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment. * * * Seller [Cireson](https://www.g2.com/sellers/cireson-bb7d4714-d766-4139-ae21-581770b75666) Discussions [Tikit Community](https://www.g2.com/products/cireson-tikit/discuss) Languages Supported English Overview by Danni Ball Show More ## Pricing Pricing provided by Tikit. ### Microsoft Teams Ticketing Starting at $26.00 1 agent Per Year ### Microsoft 365 Service Desk Starting at $39.00 1 agent Per Year [ View More Pricing Information ](https://www.g2.com/products/cireson-tikit/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/cireson-tikit/competitors/alternatives) ## User Insights Average based on 7 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![Karim E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim E.") KE Karim E. IT Manager Mid-Market (51-1000 emp.) 8/27/2024 "AN stgiaht forward tickign sytem that makes an huge impact" 5/5 What do you like best about Tikit? Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes. Review collected by and hosted on G2.com. What do you dislike about Tikit? Nothing, it is constantly improving. I am asking for feedback I am proud to be able to see this great system be built and enhanced everyday Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? The two enhancements that I'd like to see are the ability to change the assignee from the grid format, as well as enhancing and customizing the survey section so users can easily provide their feedback. This has been acknowledged by the ticket team and has been submitted for consideration for future enhancements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MS Matt S. Director Enterprise (\> 1000 emp.) 8/3/2024 "A really good Service Desk product" 5/5 What do you like best about Tikit? Makes support fun! Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem. Very easy to get set up. We were up and running within a couple of days. We also really like working the Tikit team. Very responsive and supportive. Review collected by and hosted on G2.com. What do you dislike about Tikit? There is nothing to really dislike about Tikit as we are very happy. Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? We had a very expensive ITSM solution from a well-known vendor. However, it was too complex and lacked the modern integration that Tikit provides. Having a ticketing tool built inside Microsoft Teams is a big deal for our team. The biggest problem it solved was driving user adoption of solving their own tickets/problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MC Mark C. IT Manager Mid-Market (51-1000 emp.) 7/30/2024 "Tikit transformed our Service Desk with it's Microsoft 365 integration" 5/5 What do you like best about Tikit? As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best features is the Tikit Virtual Agent, where users can solve their own issues without contacting support. Review collected by and hosted on G2.com. What do you dislike about Tikit? To be honest, there is nothing to dislike. We are very happy. Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? Tikit solves repetition. Our users want to leverage Teams and not external self-service Portals. With Tikit being in Teams, all of the support features needed are direct. It saves countless steps and clicks to do the same tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PH Paul H. IT Director Enterprise (\> 1000 emp.) 8/1/2024 "An excellent IT Service Management solution for the enterprise!" 5/5 What do you like best about Tikit? Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how customizable it is for multi-department use. Review collected by and hosted on G2.com. What do you dislike about Tikit? Sadly, i do not have anything bad to say. Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? Providing IT Support to employees. Allowing employees to submit tickets, troubleshoot issues, and ask general questions without having to use a self-service portal or calling support. Being to integrate all of the M365 products and get the most out of them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BL Brett L. IT Manager Enterprise (\> 1000 emp.) 8/6/2024 "A very solid Service Desk tool for IT and Human Resources" 5/5 What do you like best about Tikit? Great user experience. We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding. Review collected by and hosted on G2.com. What do you dislike about Tikit? Nothing but Microsoft should aquire Tikit! :) Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? Poviding our employees with a more modern experience. Enhanced employee satisfaction. Less firefighting as employees can resolve their own issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 7/29/2024 "Amazing Micrsoft ITSM service desk that works with Teams" 5/5 What do you like best about Tikit? Enterprise ITSM features that work within Microsoft Teams, Power Automate and Power BI. Tikit also has great web experiences for the agent and end users. Also a great experience working with their team, super responsive and knowledgeable. Review collected by and hosted on G2.com. What do you dislike about Tikit? Company is younger, so some features we want are on their roadmap but are coming. It’s a balance as all of their Microsoft integrations are way ahead of the competition. Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? Allowing for our users to easily create incidents or service requests, and manage business workflows, all accross an intuitive Microsoft Teams and web experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 8/5/2022 "Tikit review" 3/5 What do you like best about Tikit? That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is connected Review collected by and hosted on G2.com. What do you dislike about Tikit? I feel like their escalation settings could be better. Some tickets need to be jumped to the front of the line and it's not as easy as it should be. Review collected by and hosted on G2.com. What problems is Tikit solving and how is that benefiting you? Keeping track of all tickets that haven't been solved throughout the business. Whether it's IT issues or other matters Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Tikit. ### Microsoft Teams Ticketing Starting at $26.00 1 agent Per Year ### Microsoft 365 Service Desk Starting at $39.00 1 agent Per Year ### Microsoft 365 ITSM Starting at $49.00 1 agent Per Year [ View More Pricing Information ](https://www.g2.com/products/cireson-tikit/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best CMS for enterprise website operations?](https://www.g2.com/discussions/what-is-the-best-cms-for-enterprise-website-operations)[Which PHP IDE has the best customer support for SaaS companies under 50 people?](https://www.g2.com/discussions/which-php-ide-has-the-best-customer-support-for-saas-companies-under-50-people)[What's the go-to owned media platform enterprises use for hosting articles, videos and gated content?](https://www.g2.com/discussions/what-s-the-go-to-owned-media-platform-enterprises-use-for-hosting-articles-videos-and-gated-content) [Which UKG consulting providers have expertise in data migration and compliance for organizations before committing to a multi-year engagement?](https://www.g2.com/discussions/which-ukg-consulting-providers-have-expertise-in-data-migration-and-compliance-for-organizations-before-committing-to-a-multi-year-engagement)[Which lead retrieval systems have the strongest integrations with HubSpot and Salesforce so captured leads flow directly into the CRM without a CSV export step?](https://www.g2.com/discussions/which-lead-retrieval-systems-have-the-strongest-integrations-with-hubspot-and-salesforce-so-captured-leads-flow-directly-into-the-crm-without-a-csv-export-step)[Pros and Cons Details](https://www.g2.com/products/cireson-tikit/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)