# Best Enterprise IT Management Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility. To qualify for inclusion in the Enterprise IT Management Software category, a product must: - Assist in managing applications, business systems, or networks - Monitor or log abnormalities within IT systems - Manage virtual machines and resources - Analyze systems for security and performance optimization ## Top Enterprise IT Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,544 reviews) | Unified endpoint patching with single-pane visibility | "[A platform that just works for all your needs!](https://www.g2.com/survey_responses/ninjaone-review-12268363)" | | 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (430 reviews) | CMDB discovery with service-mapping and event correlation | "[ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)" | | 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,114 reviews) | Unified endpoint patching and cross-platform deployment | "[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,205 reviews) | Per-technician RMM with unlimited endpoint coverage | "[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)" | | 5 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.5/5.0 (24 reviews) | AWS-native EC2 fleet patching and compliance | "[Secure and Simple Configuration & Secrets Management for AWS Applications](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095)" | | 6 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (221 reviews) | — | "[OpManager Nexus: Unified, User-Friendly Monitoring with Fast Alerts and Smart Automation](https://www.g2.com/survey_responses/opmanager-nexus-review-13103203)" | | 7 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,948 reviews) | Cross-platform unattended remote IT support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,293 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Clean, Fast ITSM with Seamless Integrations and Big ROI from Freddy AI](https://www.g2.com/survey_responses/freshservice-review-13115147)" | | 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" | --- ## What Are the Most Common Questions About Enterprise IT Management Software? *AI-generated · Last updated: May 26, 2026* ### Top tools for managing enterprise-wide IT infrastructure? Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting ### Which platform is best for IT asset lifecycle management? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out. ### Best software for hybrid IT environment management? Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping - [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring ### Top IT management platforms for automation and orchestration? Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations ### Top-rated IT management platforms for large-scale enterprises? Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping - [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support ### Which is the best enterprise IT management platform for large organizations? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs. ### Best tools for ensuring IT compliance and security? Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping ### Which enterprise IT management tool offers AI-driven monitoring? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength. ### Best platforms for integrating IT management with service desks? Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes - [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation ### Which enterprise IT management software offers the best reporting? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=2397&focus%5B%5D=67010) Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, OpManager Nexus, TeamViewer, and AWS Management Console. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=teamviewer&focus%5B%5D=aws-management-console) ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: July 19, 2026* ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,100+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise IT Management Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [OpsRamp](https://www.g2.com/products/opsramp/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### NinjaOne NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=gdm_share&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=true&secure%5Bproduct_id%5D=25671&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management&secure%5Btoken%5D=53cb9be7993a0bf19d8c2010cac674b7ab4b5ac59836336dc70c85a8b0a6104f&secure%5Burl%5D=https%3A%2F%2Fwww.capterra.com%2Fppc%2Fclicks%2Fcollect%2FCA%2Fdirectory%2Fa9c83307-dacf-4f3d-85db-a7c4005a0803%2Fdestination%3FaffiliateDomain%3Dwww.g2.com%26specificLocation%3Dorganic-g2%26categoryId%3D66dd11f0-017a-49cc-8d98-8a7b82a2e6e1%26listingPosition%3D1%26sessionStartPage%3DaHR0cHM6Ly93d3cuZzIuY29tL2NhdGVnb3JpZXMvZW50ZXJwcmlzZS1pdC1tYW5hZ2VtZW50%26ts%3D1784562089658%26s%3D9A8FCBF24F815FA22FFB17800F5C0C78192214ADCC81039F52A72EABB25ACDC6&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Enterprise IT Management Software Products in 2026? ### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,544 **How Do G2 Users Rate NinjaOne?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.8/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.7/10 (Category avg: 7.6/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 45% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Automation (909 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (792 reviews) - Improvement Needed (424 reviews) - Limited Features (396 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. **Cons:** - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **"[A platform that just works for all your needs!](https://www.g2.com/survey_responses/ninjaone-review-12268363)"** **Rating:** 5.0/5.0 stars *— Aden G.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12268363) --- **"[NinjaOne Is Outstanding!](https://www.g2.com/survey_responses/ninjaone-review-4711147)"** **Rating:** 5.0/5.0 stars *— David T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-4711147) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 430 **How Do G2 Users Rate ServiceNow IT Operations Management?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 9.1/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.9/10 (Category avg: 7.6/10) **Who Is the Company Behind ServiceNow IT Operations Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Operations Management's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Visibility (44 reviews) - Monitoring (39 reviews) - Automation (31 reviews) - Flexibility (20 reviews) **Cons:** - Learning Difficulty (29 reviews) - Complexity (27 reviews) - Setup Complexity (25 reviews) - Expensive (24 reviews) - Steep Learning Curve (24 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Operations Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in ServiceNow IT Operations Management, enhancing customer support and case resolution efficiency. - Users value the **visibility** offered by ServiceNow IT Operations Management, enhancing transparency and driving organizational efficiency. - Users value the **enhanced visibility** into infrastructure and applications provided by ServiceNow IT Operations Management. - Users appreciate the **smart automation** of ServiceNow IT Operations Management, enhancing efficiency and control in IT operations. - Users appreciate the **top-notch flexibility** of ServiceNow ITOM, allowing seamless case resolution and documentation management. **Cons:** - Users often struggle with the **steep learning curve** of ServiceNow IT Operations Management, limiting effective utilization and configuration. - Users find the **complexity** of ServiceNow IT Operations Management challenging, particularly during setup and feature exploration. - Users find the **setup complexity** of ServiceNow IT Operations Management challenging, requiring careful planning and skilled administration. - Users note that ServiceNow IT Operations Management has a **high cost** that can burden mid-sized organizations significantly. - Users struggle with the **steep learning curve** of ServiceNow IT Operations Management, finding it complex and time-consuming to master. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **"[ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)"** **Rating:** 4.5/5.0 stars *— Ganesh G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580) --- **"[ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)"** **Rating:** 4.5/5.0 stars *— Shubhangi G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465) --- #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### 3. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,114 **How Do G2 Users Rate ManageEngine Endpoint Central?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.2/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind ManageEngine Endpoint Central?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are ManageEngine Endpoint Central's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Patch Management (407 reviews) - Features (292 reviews) - Software Deployment (283 reviews) - Endpoint Management (247 reviews) **Cons:** - Missing Features (154 reviews) - Feature Issues (119 reviews) - Patching Issues (114 reviews) - Complexity (111 reviews) - Needs Improvement (103 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Endpoint Central, highlighting its friendly interface and seamless integration with existing systems. - Users value the **easy and efficient patch management** system of ManageEngine Endpoint Central, enhancing security and usability. - Users love the **extensive features** of ManageEngine Endpoint Central for efficient endpoint and patch management. - Users find the **software deployment capabilities** of ManageEngine Endpoint Central to be efficient and time-saving for IT management. - Users appreciate the **rich features** of ManageEngine Endpoint Central, making endpoint and security management seamless on one platform. **Cons:** - Users find the **missing reporting functionality** a drawback, limiting effectiveness for managed service providers. - Users face challenges with **feature issues** in Endpoint Central, particularly regarding dynamic groups and unclear deployment remarks. - Users face **patching issues** with ManageEngine Endpoint Central, as it struggles to update software and hardware efficiently. - Users find the **complexity of the interface** overwhelming, with unclear guidance on features and mobile management. - Users note a **steep learning curve** and limited customization, hindering effective use of ManageEngine Endpoint Central. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **"[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)"** **Rating:** 5.0/5.0 stars *— Rahul K.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927) --- **"[Simplifying Enterprise Patch Management with Test-and-Approve Workflows and Automation](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13103876)"** **Rating:** 4.5/5.0 stars *— Abdallah A.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13103876) --- #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) - 1 comment - [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### 4. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,205 **How Do G2 Users Rate Atera?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.4/10 (Category avg: 7.6/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. **Cons:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) --- **"[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)"** **Rating:** 5.0/5.0 stars *— Fabian M.* [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 5. [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) AWS Systems Manager gives you visibility and control of your infrastructure on AWS. Systems Manager provides a user interface so you can view operational data from multiple AWS services and allows you to automate operational tasks across your AWS resources. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate AWS Systems Manager?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) **Who Is the Company Behind AWS Systems Manager?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Enterprise, 28% Small-Business #### What Are AWS Systems Manager's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Complexity (1 reviews) - Learning Difficulty (1 reviews) ### What Do G2 Reviewers Say About AWS Systems Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of AWS Systems Manager, enhancing security and compliance through efficient patch management. - Users appreciate the **robust customer support** for AWS Systems Manager, with easy access to documentation and community help. - Users find the **ease of use** in AWS Systems Manager beneficial for managing security and compliance effectively. - Users value the **easy integrations** of AWS Systems Manager, enhancing security and compliance effortlessly across services. - Users find **implementation easy** with AWS Systems Manager, benefiting from straightforward integration and excellent support resources. **Cons:** - Users find the **complexity of identifying sensitive information** using AWS Systems Manager to be a significant challenge. - Users find **learning difficulties** with identifying PII in images or PDFs using AWS Systems Manager, complicating compliance efforts. #### What Are Recent G2 Reviews of AWS Systems Manager? **"[Secure and Simple Configuration & Secrets Management for AWS Applications](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095)"** **Rating:** 5.0/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095) --- **"[Very important and appropriate solution for our AWS cloud Environment](https://www.g2.com/survey_responses/aws-systems-manager-review-10430797)"** **Rating:** 5.0/5.0 stars *— Sunil R.* [Read full review](https://www.g2.com/survey_responses/aws-systems-manager-review-10430797) --- #### What Are G2 Users Discussing About AWS Systems Manager? - [What is AWS Systems Manager used for?](https://www.g2.com/discussions/what-is-aws-systems-manager-used-for) ### 6. [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate OpManager Nexus?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 10.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind OpManager Nexus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 55% Mid-Market, 31% Enterprise #### What Are OpManager Nexus's Pros and Cons? **Pros:** - Monitoring (44 reviews) - Real-time Monitoring (34 reviews) - Ease of Use (33 reviews) - User Interface (27 reviews) - Comprehensive Monitoring (25 reviews) **Cons:** - Complexity (14 reviews) - Complex Configuration (13 reviews) - Complex Setup (11 reviews) - Missing Features (11 reviews) - Difficult Configuration (9 reviews) ### What Do G2 Reviewers Say About OpManager Nexus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **monitoring capabilities** of OpManager Nexus, praising its ease of use and effective real-time alerting. - Users value the **real-time monitoring** of OpManager Nexus, enhancing issue resolution and maintaining system efficiency. - Users appreciate the **ease of use** of OpManager Nexus, which simplifies monitoring and management of critical systems. - Users value the **intuitive user interface** of OpManager Nexus, enhancing their monitoring experience with easy navigation and alerts. - Users value the **comprehensive monitoring** capabilities of OpManager Nexus for enhanced server and network management. **Cons:** - Users find that the **complexity of setup** for OpManager Nexus can lead to difficulties in management and notifications. - Users find the **complex configuration** of OpManager challenging, especially during initial setup and management of alerts. - Users find the **complex setup** of OpManager Nexus challenging, especially during the initial onboarding process. - Users note **missing features** in OpManager Nexus, with some advanced options locked behind higher editions, limiting functionality. - Users find the **difficult configuration** of OpManager challenging, often leading to excessive alerts without proper adjustments. #### What Are Recent G2 Reviews of OpManager Nexus? **"[Clear Dashboards and Proactive Alerts for Full Infrastructure Visibility](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842)"** **Rating:** 4.5/5.0 stars *— Tarun A.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842) --- **"[OpManager Nexus: Unified, User-Friendly Monitoring with Fast Alerts and Smart Automation](https://www.g2.com/survey_responses/opmanager-nexus-review-13103203)"** **Rating:** 5.0/5.0 stars *— Nokuphila Mandisa B.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13103203) --- #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### 7. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,948 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 9.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. **Cons:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 8. [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) The AWS Management Console is a web-based interface that provides centralized access to a vast array of Amazon Web Services (AWS). It enables users to manage and monitor their cloud resources efficiently, offering tools to configure, deploy, and oversee applications across AWS's global infrastructure. With its intuitive design, the console simplifies cloud management tasks, making it accessible for both beginners and experienced users. Key Features and Functionality: - Unified Dashboard: Access and manage over 200 AWS services from a single location, streamlining operations and reducing the need to switch between multiple platforms. - Customization: Tailor the Console Home with widgets such as Recently Visited, AWS Health, and Cost and Usage, allowing users to focus on the information most relevant to their needs. - Resource Management: Easily create, configure, and monitor AWS resources like EC2 instances, S3 buckets, and RDS databases, facilitating efficient resource allocation and oversight. - Billing and Cost Management: Monitor usage patterns and manage expenses with integrated billing tools, providing transparency and control over cloud expenditures. - Security and Compliance: Utilize AWS Identity and Access Management (IAM) to control user permissions and ensure secure access to resources, enhancing the overall security posture. - Mobile Access: Manage AWS resources on-the-go with the AWS Console Mobile Application, offering flexibility and continuous oversight of cloud operations. Primary Value and Solutions Provided: The AWS Management Console addresses the complexity of cloud resource management by offering a centralized, user-friendly platform. It empowers users to efficiently oversee their cloud infrastructure, optimize performance, and control costs. By integrating various AWS services into a cohesive interface, the console enhances productivity, accelerates deployment times, and ensures that users can effectively manage their cloud environments without the need for extensive technical expertise. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate AWS Management Console?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Service Management:** 8.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.6/10 (Category avg: 7.6/10) **Who Is the Company Behind AWS Management Console?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Small-Business, 28% Enterprise #### What Are AWS Management Console's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Cloud Services (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About AWS Management Console? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of AWS services, facilitating efficiency and reducing context switching across accounts. - Users appreciate the **unified web interface** of AWS Management Console for streamlined access and enhanced productivity. - Users value the **customizable home page** that optimizes their AWS experience with tailored widgets and organization. - Users appreciate the **ease of use** of AWS Management Console, benefiting from a streamlined, intuitive interface for managing resources. - Users appreciate the **unified web interface and customizable dashboard** , enhancing efficiency and accessibility for AWS services. #### What Are Recent G2 Reviews of AWS Management Console? **"[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)"** **Rating:** 5.0/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/aws-management-console-review-12934121) --- **"[The core console/dashboard for AWS ecosystem](https://www.g2.com/survey_responses/aws-management-console-review-11618581)"** **Rating:** 5.0/5.0 stars *— Luca P.* [Read full review](https://www.g2.com/survey_responses/aws-management-console-review-11618581) --- #### What Are G2 Users Discussing About AWS Management Console? - [What is AWS Management Console used for?](https://www.g2.com/discussions/what-is-aws-management-console-used-for) - [How long will your session with the AWS Management Console remain active?](https://www.g2.com/discussions/how-long-will-your-session-with-the-aws-management-console-remain-active) - [Is ie 10.8 supported on AWS Management Console?](https://www.g2.com/discussions/is-ie-10-8-supported-on-aws-management-console) - [How do I use AWS Management Console?](https://www.g2.com/discussions/how-do-i-use-aws-management-console) - [What is the management console in AWS?](https://www.g2.com/discussions/what-is-the-management-console-in-aws) ### 9. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,293 **How Do G2 Users Rate Freshservice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (158 reviews) - Features (89 reviews) - Automation (75 reviews) - Ticketing System (67 reviews) - Ticket Management (61 reviews) **Cons:** - Missing Features (54 reviews) - Limited Features (42 reviews) - Learning Curve (36 reviews) - Limited Customization (33 reviews) - Ticketing Issues (27 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. **Cons:** - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- **"[Clean, Fast ITSM with Seamless Integrations and Big ROI from Freddy AI](https://www.g2.com/survey_responses/freshservice-review-13115147)"** **Rating:** 5.0/5.0 stars *— Angelique C.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-13115147) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 10. [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) Red Hat Smart Management combines the flexible and powerful infrastructure management capabilities of Red Hat Satellite with the simplicity of cloud management services for Red Hat Enterprise Linux. It helps you more securely manage any environment supported by Red Hat Enterprise Linux—from physical machines to hybrid multiclouds. **Average Rating:** 4.9/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Red Hat Smart Management?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 9.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Red Hat Smart Management?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,413 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 73% Mid-Market, 18% Small-Business #### What Are Recent G2 Reviews of Red Hat Smart Management? **"[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)"** **Rating:** 4.0/5.0 stars *— Rajesh V.* [Read full review](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944) --- **"[Comprehensive review of Red Hat Smart Management](https://www.g2.com/survey_responses/red-hat-smart-management-review-8396368)"** **Rating:** 4.5/5.0 stars *— Jay P.* [Read full review](https://www.g2.com/survey_responses/red-hat-smart-management-review-8396368) --- #### What Are G2 Users Discussing About Red Hat Smart Management? - [What is Red Hat Smart Management used for?](https://www.g2.com/discussions/what-is-red-hat-smart-management-used-for) - 1 comment ### 11. [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 396 **How Do G2 Users Rate Tines?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Tines?** - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** https://www.tines.com/ - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 39% Mid-Market, 36% Enterprise #### What Are Tines's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Automation (38 reviews) - Customer Support (31 reviews) - Easy Integrations (22 reviews) - Integrations (22 reviews) **Cons:** - Missing Features (10 reviews) - Learning Curve (9 reviews) - Lack of Features (8 reviews) - Expensive (7 reviews) - Complexity (6 reviews) ### What Do G2 Reviewers Say About Tines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge. - Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills. - Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed. - Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills. - Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease. **Cons:** - Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency. - Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization. - Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively. - Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features. - Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities. #### What Are Recent G2 Reviews of Tines? **"[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) --- **"[Streamlined Automation, Minimal Coding Required](https://www.g2.com/survey_responses/tines-review-12640960)"** **Rating:** 5.0/5.0 stars *— Shubham B.* [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) --- #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment - [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments ### 12. [Nerdio Manager](https://www.g2.com/products/nerdio-manager/reviews) Nerdio Manager is an Azure-native management platform designed to help IT teams deploy, manage, and optimize Microsoft cloud desktops and endpoints at scale. This solution operates entirely within a customer’s Azure tenant, adhering to Microsoft best practices, and enhances the native capabilities of Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, Microsoft 365, and Microsoft Intune. With built-in automation, cost optimization, security controls, and migration tooling, Nerdio Manager addresses the complexities of managing cloud environments. As organizations increasingly adopt hybrid and remote work models, the responsibility of IT teams has expanded to ensure secure and high-performance access to corporate resources across both cloud and physical environments. While Microsoft technologies like AVD, Windows 365, and Intune provide essential building blocks for modern endpoint strategies, managing these platforms through native tools can lead to operational challenges. Nerdio Manager fills this gap by offering a unified management layer that simplifies administration and centralizes control across these services, thereby reducing the manual effort and cost challenges often encountered at scale. Key features of Nerdio Manager include intelligent automation and autoscaling capabilities, which help decrease infrastructure and operational costs while ensuring users have timely access to necessary resources. The platform offers centralized policy management and role-based controls, allowing IT teams to enforce consistent security and compliance standards across diverse environments. Additionally, built-in monitoring and insights provide near real-time visibility into endpoint performance, usage, and capacity, empowering IT teams to make informed decisions. Moreover, Nerdio Manager includes migration tools that facilitate the transition from legacy Virtual Desktop Infrastructure (VDI) platforms and on-premises environments to Microsoft cloud desktops with minimal disruption. This capability is particularly beneficial for organizations looking to modernize their digital workspace without incurring significant downtime or operational hiccups. In essence, Nerdio Manager serves as the operational control plane for Microsoft cloud desktops and endpoint management. It enables organizations to modernize their digital workspace environments while effectively managing costs, simplifying daily operations, and retaining full ownership and control over their infrastructure. By transforming powerful but fragmented tools into a cohesive and manageable platform, Nerdio Manager maximizes the value of Microsoft Cloud investments, making it a vital asset for IT teams navigating the complexities of modern endpoint management. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Nerdio Manager?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Nerdio Manager?** - **Seller:** [Nerdio](https://www.g2.com/sellers/nerdio) - **Company Website:** https://getnerdio.com - **Year Founded:** 2016 - **HQ Location:** Chicago, IL - **Twitter:** @GetNerdio (2,103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2130120/ (431 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Small-Business, 29% Mid-Market #### What Are Nerdio Manager's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Automation (9 reviews) - Cost Efficiency (9 reviews) - Time-saving (9 reviews) - Automation Efficiency (8 reviews) **Cons:** - Learning Curve (4 reviews) - Missing Features (4 reviews) - Complex Setup (3 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Nerdio Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Nerdio Manager, finding it intuitive and straightforward for workspace creation. - Users value the **automation** in Nerdio Manager, enhancing cloud efficiency and reducing costs while simplifying management. - Users value the **cost efficiency** of Nerdio Manager, achieving significant savings and optimized resource management effortlessly. - Users value the **time-saving automation** of Nerdio Manager, simplifying management and reducing the need for complex scripts. - Users value the **automation efficiency** of Nerdio Manager, enhancing cloud operations while minimizing costs and risks. **Cons:** - Users experience a **steep learning curve** with Nerdio Manager, finding the UI initially overwhelming and documentation lacking. - Users note the **missing features** in Nerdio Manager, specifically lacking support for GCC 365 tenants and enhanced visibility. - Users find the **complex setup** challenging and often feel frustrated with the unclear functionality of Nerdio Manager. - Users find the **difficult setup** of Nerdio Manager challenging due to its self-hosted Azure instance and unclear initial instructions. - Users find the **cost of Nerdio Manager** to be high, affecting smaller deployments despite potential savings on Azure. #### What Are Recent G2 Reviews of Nerdio Manager? **"[Powerful centralized management of AVD for MSPs](https://www.g2.com/survey_responses/nerdio-manager-review-9726412)"** **Rating:** 5.0/5.0 stars *— Jason C.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-9726412) --- **"[Better control over virtual environments in daily work](https://www.g2.com/survey_responses/nerdio-manager-review-12727020)"** **Rating:** 4.5/5.0 stars *— Xavier R.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-12727020) --- #### What Are G2 Users Discussing About Nerdio Manager? - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/nerdio-manager-for-msp-what-is-nerdio-manager-for-msp-used-for) - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/what-is-nerdio-manager-for-msp-used-for) ### 13. [Amazon EC2 Systems Manager](https://www.g2.com/products/amazon-ec2-systems-manager/reviews) Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 108 **How Do G2 Users Rate Amazon EC2 Systems Manager?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Amazon EC2 Systems Manager?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of Amazon EC2 Systems Manager? **"[The best place to monitor all the EC2 instances : EC2 Systems Manager](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363)"** **Rating:** 4.5/5.0 stars *— Deep N.* [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363) --- **"[Centralized EC2 Management with Secure, SSH-Free Access via Session Manager](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205)"** **Rating:** 5.0/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205) --- #### What Are G2 Users Discussing About Amazon EC2 Systems Manager? - [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [How do I use AWS system manager?](https://www.g2.com/discussions/how-do-i-use-aws-system-manager) - [What are the features of the Amazon ec2 service?](https://www.g2.com/discussions/what-are-the-features-of-the-amazon-ec2-service) - [What is ec2 systems manager?](https://www.g2.com/discussions/what-is-ec2-systems-manager) - [What does AWS systems manager do?](https://www.g2.com/discussions/what-does-aws-systems-manager-do) ### 14. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 **How Do G2 Users Rate ConnectWise RMM?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind ConnectWise RMM?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are ConnectWise RMM's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (12 reviews) - Automation (9 reviews) - All-in-One Solution (8 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Poor Customer Support (7 reviews) - Feature Issues (5 reviews) - Integration Issues (5 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About ConnectWise RMM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. - Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. - Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. - Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. - Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. **Cons:** - Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. - Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. - Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. - Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. - Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **"[Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)"** **Rating:** 5.0/5.0 stars *— Parag R.* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) --- **"[Access and maintain your endpoints from a web browser](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) --- #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### 15. [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate SymphonyAI IT Service Management?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SymphonyAI IT Service Management?** - **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @SymphonySummit (470 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symphonyai/ (2,086 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Automotive - **Company Size:** 68% Enterprise, 32% Mid-Market #### What Are SymphonyAI IT Service Management's Pros and Cons? **Pros:** - Automation (2 reviews) - Automation Efficiency (1 reviews) - Configuration Ease (1 reviews) - Customizability (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complex Configuration (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) ### What Do G2 Reviewers Say About SymphonyAI IT Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations. - Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests. - Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options. - Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email. - Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration. **Cons:** - Users find the **complex configuration** challenging and seek more streamlined back-end setup options. - Users find the **back end configurations too complex** , leading to challenges in usability and overall integration. - Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability. - Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility. - Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **"[Good ITSM Tool to manage incident and SRs](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)"** **Rating:** 4.5/5.0 stars *— Deepak M.* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556) --- **"[Great product to use and helps to resolve IT tickets faster](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494) --- #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool) ### 16. [OpsRamp](https://www.g2.com/products/opsramp/reviews) OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 22 **How Do G2 Users Rate OpsRamp?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind OpsRamp?** - **Seller:** [OpsRamp](https://www.g2.com/sellers/opsramp) - **Year Founded:** 2014 - **HQ Location:** San Jose, CA - **Twitter:** @OpsRamp (1,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opsramp/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Enterprise, 29% Mid-Market #### What Are OpsRamp's Pros and Cons? **Pros:** - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Dashboard Quality (1 reviews) - Ease of Use (1 reviews) **Cons:** - Expensive (1 reviews) - High Licensing Cost (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OpsRamp? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **outstanding customer support** of OpsRamp, ensuring their queries are promptly addressed. - Users praise the **outstanding customer support** offered by OpsRamp, ensuring assistance with any tool-related queries. - Users value the **customizability** of OpsRamp, allowing tailored integration with various ITOM and ITSM tools seamlessly. - Users value the **user-friendly dashboard** of OpsRamp, enhancing ease of discovery and monitoring for infrastructure. - Users appreciate the **user-friendly interface** of OpsRamp, enabling easy discovery and monitoring without difficulty. **Cons:** - Users find OpsRamp **expensive** , especially for smaller organizations when compared to alternative solutions. - Users feel the **high licensing cost** of OpsRamp is particularly burdensome for smaller organizations compared to alternatives. - Users find that the **pricing may be high for smaller organizations** , especially when compared to other alternatives. - Users experience **slow performance** in dashboards when retrieving data, especially in larger environments. #### What Are Recent G2 Reviews of OpsRamp? **"[OpsRamp - Modernize Your IT Operations](https://www.g2.com/survey_responses/opsramp-review-10657405)"** **Rating:** 5.0/5.0 stars *— B Venkata Sai Ram P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-10657405) --- **"[Unified Observability and Automation That Streamlines IT Operations](https://www.g2.com/survey_responses/opsramp-review-12985367)"** **Rating:** 4.5/5.0 stars *— Ambuj P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-12985367) --- #### What Are G2 Users Discussing About OpsRamp? - [What is OpsRamp used for?](https://www.g2.com/discussions/what-is-opsramp-used-for) ### 17. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 819 **How Do G2 Users Rate SolarWinds Observability?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 9.4/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.1/10 (Category avg: 7.6/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 35% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) - Real-time Monitoring (20 reviews) - Features (19 reviews) **Cons:** - Learning Curve (13 reviews) - Expensive (10 reviews) - Not User-Friendly (9 reviews) - Integration Issues (8 reviews) - Poor Customer Support (8 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and unified dashboards. - Users appreciate the **comprehensive visibility** with SolarWinds Observability, enhancing system management and performance monitoring effortlessly. - Users appreciate the **visibility** provided by SolarWinds Observability, making system management and performance monitoring effortless. - Users appreciate the **real-time monitoring** of SolarWinds Observability, which enhances system management and troubleshooting efficiency. - Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, making monitoring and system management seamless and efficient. **Cons:** - Users face a **significant learning curve** in leveraging advanced features and navigating the setup and configuration process. - Users find the **pricing to be steep** , especially with costs increasing rapidly as more features are utilized. - Users find SolarWinds Observability **not user-friendly** due to a difficult new interface and outdated setup documentation. - Users face **integration issues** due to limited out-of-the-box support and challenges with setup and custom work. - Users report **poor customer support** from SolarWinds Observability, with insufficient assistance for integrations and troubleshooting issues. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 18. [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 541 **How Do G2 Users Rate N-able N-central?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind N-able N-central?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 59% Small-Business, 33% Mid-Market #### What Are N-able N-central's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Automation (116 reviews) - Features (112 reviews) - Remote Access (89 reviews) - Monitoring (80 reviews) **Cons:** - Missing Features (87 reviews) - Feature Issues (65 reviews) - Needs Improvement (61 reviews) - Learning Curve (47 reviews) - Not User-Friendly (47 reviews) ### What Do G2 Reviewers Say About N-able N-central? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of N-able N-central, which simplifies remote management and integration of tools. - Users value the **automation capabilities** of N-able N-central, appreciating the control and flexibility it provides. - Users value the **customizable scripting options** and excellent remote access for effective IT management in N-able N-central. - Users value the **solid remote access** features of N-able N-central, enhancing monitoring and management capabilities. - Users value the **extensive monitoring capabilities** of N-able N-central, enabling proactive support without client disruption. **Cons:** - Users find the **missing features** in N-able N-central, like better chat and credential management, frustrating for support tasks. - Users experience **feature issues** with N-able N-central, including bugs, inconsistent filters, and a lack of reporting. - Users express frustration with the **inability to edit filters** and the complexity of managing patches in N-able N-central. - Users experience a challenging **learning curve** with N-able N-central due to scattered documentation and complexity. - Users find the **user interface confusing** , often struggling with navigation and frequent issues with the take control feature. #### What Are Recent G2 Reviews of N-able N-central? **"[N-central - Great software to manage a fleet of device and get proper information](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)"** **Rating:** 4.5/5.0 stars *— Jeremi D.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-13077800) --- **"[Very powerful, flexible platform with strong integrations and automation](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)"** **Rating:** 5.0/5.0 stars *— Patrick K.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749) --- #### What Are G2 Users Discussing About N-able N-central? - [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment - [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do) - [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central) - [What is N Central?](https://www.g2.com/discussions/what-is-n-central) ### 19. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (369 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members. - Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management. - Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction. - Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly. - Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management. **Cons:** - Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability. - Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages. - Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product. - Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency. - Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 20. [IBM Apptio](https://www.g2.com/products/ibm-apptio/reviews) IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows. Organizations can achieve actionable insights in as little as 30 days – enabling clearer cost visibility, faster planning cycles, and more confident decision-making. With over 18 years of market leadership, over 1,800 deployments, and more than $650 billion in technology spend managed, IBM Apptio delivers proven expertise and assurance for organizations navigating rising costs, increased scrutiny, and business accountability. At its core, IBM Apptio helps organizations: • Modernize ITFM practices with AI and automation Bring modern efficiency to IT planning and cost management while increasing spend transparency across the organization. Reduce spreadsheet and manual process dependence while gaining a connected view into technology spend by leveraging AI to automate data ingestion, surface anomalies, accelerate analysis, and free teams to focus on strategic decisions. • Get fast, accurate insights into IT spend Quickly transform your key enterprise data into actionable insights by automatically allocating IT spend data. Get insights fast and build a foundation for IT financial management that grows with you. From applications, services, infrastructure, products, and business units – organizations can quickly understand cost drivers, usage patterns, and value delivered across on-premises, hybrid, and cloud environments. • Optimize costs and maximize business value Find cost savings opportunities, streamline investments, and get more from your IT spend, improving alignment through enhanced transparency, business unit accountability, and data-driven decision-making. Together, IBM Apptio empowers IT, Finance, and business leaders to manage complexity, govern emerging technology trends like AI and Hybrid IT, and turn IT spend into a strategic advantage. Overview of IBM Apptio Solutions: • IBM Apptio Costing – Achieve defensible cost transparency and unit economics to understand total cost of ownership (TCO) with allocations based on the TBM Council-backed Apptio TBM Unified Model (ATUM) framework. • IBM Apptio Planning – Streamline budgeting and forecasting with continuous, collaborative planning. • IBM Apptio Billing – Enable accurate showback and chargeback to drive accountability and informed consumption. • IBM Apptio Benchmarking – Compare performance against peers to validate strategy and identify improvement opportunities. • IBM Apptio TCO Solutions – Purpose-built TCO solutions for today’s top-of-mind investment categories such as Hybrid IT, Public Cloud, AI, and Mainframe, delivering out-of-the-box visibility into the cost drivers, usage, and business **Average Rating:** 4.3/5.0 **Total Reviews:** 193 **How Do G2 Users Rate IBM Apptio?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 8.1/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Apptio?** - **Seller:** [Apptio, an IBM Company](https://www.g2.com/sellers/apptio-an-ibm-company) - **Company Website:** https://www.apptio.com/ - **Year Founded:** 1996 - **HQ Location:** Bellevue, WA - **Twitter:** @Apptio (9,662 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/apptio/ (1,280 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 51% Enterprise, 15% Mid-Market #### What Are IBM Apptio's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Useful (44 reviews) - Reporting (28 reviews) - Cost Efficiency (24 reviews) - Customization (21 reviews) **Cons:** - Slow Performance (15 reviews) - Missing Features (13 reviews) - Learning Curve (12 reviews) - Complexity (11 reviews) - Complex Setup (11 reviews) ### What Do G2 Reviewers Say About IBM Apptio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Apptio, benefiting from its intuitive interface and straightforward setup process. - Users value the **standardization for financial forecasting** in IBM Apptio, enhancing comparability and accountability across functions. - Users value the **robust reporting features** of IBM Apptio, enhancing budget management and providing tailored insights. - Users value the **cost efficiency** of IBM Apptio, benefiting from transparent allocations and informed decision-making for optimization. - Users value the **customization capabilities** of IBM Apptio, enabling tailored reports for precise business management and budgeting. **Cons:** - Users experience **slow performance** with IBM Apptio, leading to inefficiencies and frustration during data processing and navigation. - Users find **missing features** in IBM Apptio, particularly related to exchange rates, forecasting, and AI capabilities. - Users face a **steep learning curve** with IBM Apptio due to inadequate support and complex initial setup. - Users find the **complexity of reporting and configuration** in IBM Apptio challenging, leading to a steep learning curve. - Users struggle with the **complex setup** of IBM Apptio, finding it time-consuming and challenging for new users. #### What Are Recent G2 Reviews of IBM Apptio? **"[IBM Apptio: A Single Source of Truth for Enterprise Technology Spend](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)"** **Rating:** 4.0/5.0 stars *— Darsh A.* [Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13020369) --- **"[Complete Visibility into IT Spend and Costs](https://www.g2.com/survey_responses/ibm-apptio-review-13036304)"** **Rating:** 5.0/5.0 stars *— Sumith K.* [Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13036304) --- #### What Are G2 Users Discussing About IBM Apptio? - [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) - 1 comment - [What is apptio one?](https://www.g2.com/discussions/apptioone-what-is-apptio-one) - [What is apptio one?](https://www.g2.com/discussions/what-is-apptio-one) - [What is cloudability used for?](https://www.g2.com/discussions/what-is-cloudability-used-for) - [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) - 1 comment ### 21. [AWS Service Catalog](https://www.g2.com/products/aws-service-catalog/reviews) AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, software, and databases to complete multi-tier application architectures. **Average Rating:** 4.2/5.0 **Total Reviews:** 25 **How Do G2 Users Rate AWS Service Catalog?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 8.8/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind AWS Service Catalog?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Enterprise, 24% Mid-Market #### What Are Recent G2 Reviews of AWS Service Catalog? **"[A place for all you cloud resources](https://www.g2.com/survey_responses/aws-service-catalog-review-8333268)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aws-service-catalog-review-8333268) --- **"[ AWS Service Catalog](https://www.g2.com/survey_responses/aws-service-catalog-review-2790134)"** **Rating:** 5.0/5.0 stars *— Ajaysinh Z.* [Read full review](https://www.g2.com/survey_responses/aws-service-catalog-review-2790134) --- #### What Are G2 Users Discussing About AWS Service Catalog? - [What is AWS Service Catalog used for?](https://www.g2.com/discussions/what-is-aws-service-catalog-used-for) ### 22. [Red Hat Satellite](https://www.g2.com/products/red-hat-satellite/reviews) Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and compliant with various standards. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Red Hat Satellite?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.0/10 (Category avg: 7.6/10) **Who Is the Company Behind Red Hat Satellite?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,413 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Enterprise #### What Are Red Hat Satellite's Pros and Cons? **Pros:** - Software Updates (1 reviews) ### What Do G2 Reviewers Say About Red Hat Satellite? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fast implementation of updates** for managing numerous servers efficiently with Red Hat Satellite. #### What Are Recent G2 Reviews of Red Hat Satellite? **"[Good experience](https://www.g2.com/survey_responses/red-hat-satellite-review-10395087)"** **Rating:** 4.0/5.0 stars *— Carlos Alejandro I.* [Read full review](https://www.g2.com/survey_responses/red-hat-satellite-review-10395087) --- **"[excellent](https://www.g2.com/survey_responses/red-hat-satellite-review-10405054)"** **Rating:** 5.0/5.0 stars *— Walter f.* [Read full review](https://www.g2.com/survey_responses/red-hat-satellite-review-10405054) --- #### What Are G2 Users Discussing About Red Hat Satellite? - [What is Red Hat Smart management with satellite?](https://www.g2.com/discussions/what-is-red-hat-smart-management-with-satellite) - [What does Red Hat software do?](https://www.g2.com/discussions/what-does-red-hat-software-do) - [What are the features of Red Hat?](https://www.g2.com/discussions/red-hat-satellite-what-are-the-features-of-red-hat) - [What can Red Hat satellite do?](https://www.g2.com/discussions/what-can-red-hat-satellite-do) ### 23. [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 **How Do G2 Users Rate Red Hat Ansible Automation Platform?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 8.6/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Red Hat Ansible Automation Platform?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,413 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Enterprise, 36% Mid-Market #### What Are Red Hat Ansible Automation Platform's Pros and Cons? **Pros:** - Automation (46 reviews) - Automation Efficiency (40 reviews) - Easy Integrations (32 reviews) - Task Automation (32 reviews) - Ease of Use (30 reviews) **Cons:** - Learning Curve (13 reviews) - Learning Difficulty (13 reviews) - Complexity (11 reviews) - Complex Setup (11 reviews) - Automation Issues (9 reviews) ### What Do G2 Reviewers Say About Red Hat Ansible Automation Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation efficiency** of Red Hat Ansible Automation Platform, simplifying task execution without human intervention. - Users value the **automation efficiency** of Red Hat Ansible Automation Platform, streamlining tasks without human intervention. - Users value the **easy integrations** of Red Hat Ansible Automation Platform, streamlining their automation processes efficiently. - Users value the **task automation** capabilities of Red Hat Ansible, enabling efficient, hands-free operations for repeatable tasks. - Users appreciate the **ease of use** of Red Hat Ansible Automation Platform, enabling efficient multitasking and streamlined operations. **Cons:** - Users face a **steep learning curve** with Ansible, requiring a shift from traditional methods and challenging installations. - Users find the **learning difficulty** of the Red Hat Ansible Automation Platform due to its complexity and daunting environment. - Users find the **complexity of the environment** and licensing challenging, making management and scaling difficult. - Users find the **complex setup** of Red Hat Ansible Automation Platform challenging, particularly when managing dependencies in isolated environments. - Users find **automation issues** with Ansible Automation Platform, citing bugs and limited export functionality as concerns. #### What Are Recent G2 Reviews of Red Hat Ansible Automation Platform? **"[Consistent, Scalable Automation That Boosts Stability and Efficiency](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)"** **Rating:** 5.0/5.0 stars *— Prasanth K.* [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846) --- **"[Efficient Automation with Some Learning Curves](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247)"** **Rating:** 4.0/5.0 stars *— Jairo R.* [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247) --- #### What Are G2 Users Discussing About Red Hat Ansible Automation Platform? - [What is Red Hat Ansible Automation Platform used for?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform-used-for) - 1 comment - [Is Red Hat Ansible free?](https://www.g2.com/discussions/is-red-hat-ansible-free) - [What should I automate with Ansible?](https://www.g2.com/discussions/what-should-i-automate-with-ansible) - [What are the three main components in Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-are-the-three-main-components-in-red-hat-ansible-automation-platform) - [What is Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform) ### 24. [BackBox](https://www.g2.com/products/backbox/reviews) More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 185 **How Do G2 Users Rate BackBox?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.1/10 (Category avg: 7.6/10) **Who Is the Company Behind BackBox?** - **Seller:** [BackBox](https://www.g2.com/sellers/backbox) - **Company Website:** https://www.backbox.com - **Year Founded:** 2009 - **HQ Location:** Global, OO - **Twitter:** @Back_Box (292 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/backbox/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Network Administrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 40% Enterprise, 32% Small-Business #### What Are BackBox's Pros and Cons? **Pros:** - Automation (38 reviews) - Ease of Use (34 reviews) - Backup (32 reviews) - Time-saving (24 reviews) - Backup Management (21 reviews) **Cons:** - Complex Setup (17 reviews) - Learning Curve (15 reviews) - Complexity (14 reviews) - Lack of Features (14 reviews) - Slow Performance (13 reviews) ### What Do G2 Reviewers Say About BackBox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of BackBox, allowing for efficient backup and monitoring of network devices. - Users appreciate the **ease of use** of BackBox, seamlessly managing backups and workflows without complications. - Users value the **automation and centralization** of BackBox, enhancing backup efficiency and peace of mind. - Users value the **time-saving automation** of BackBox, allowing focus on strategic tasks without manual backup tracking. - Users value the **ease of managing backups across multiple devices** and appreciate the automation and proactive updates from BackBox. **Cons:** - Users find the **complex setup** of BackBox challenging, requiring technical skills and extensive time for configuration. - Users find the **learning curve challenging** , as it requires time to become proficient with BackBox's interface. - Users find the **complex interface** of BackBox challenging, requiring significant time and effort for effective use. - Users find the **lack of features** in BackBox frustrating, often needing external tools for enhanced functionality. - Users often experience **slow performance** with BackBox, affecting efficiency during updates and task execution. #### What Are Recent G2 Reviews of BackBox? **"[Reliable Automation for Network Management](https://www.g2.com/survey_responses/backbox-review-13088778)"** **Rating:** 4.5/5.0 stars *— Nicolas C.* [Read full review](https://www.g2.com/survey_responses/backbox-review-13088778) --- **"[Dependable Network Management with a Learning Curve](https://www.g2.com/survey_responses/backbox-review-13068443)"** **Rating:** 4.5/5.0 stars *— Desarrollo M.* [Read full review](https://www.g2.com/survey_responses/backbox-review-13068443) --- #### What Are G2 Users Discussing About BackBox? - [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for) ### 25. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 251 **How Do G2 Users Rate Hexnode UEM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Mid-Market, 36% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Features (29 reviews) - Device Management (24 reviews) - Ease of Use (22 reviews) - Customer Support (17 reviews) - App Management (11 reviews) **Cons:** - Missing Features (12 reviews) - Device Management (9 reviews) - Limited Features (9 reviews) - Expensive (8 reviews) - Lacking Features (8 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly. - Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone. - Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support. - Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed. - Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators. **Cons:** - Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality. - Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter. - Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support. - Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans. - Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ## What Is Enterprise IT Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Enterprise IT Management Software? - [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.