Circula is very helpful for integrating different users across my company on a global scale. It supports us in creating, submitting, and approving expenses, and it also makes it easier to bring bills into the same workflow. On top of that, the Analytics dashboard helps us analyze expense trends over time and understand how our spending changes across the timeline. Review collected by and hosted on G2.com.

There are very few company-specific settings available in Circula, which makes it a bit harder to choose the company language for different internal locations. Review collected by and hosted on G2.com.

I like how easy it is to upload receipts and how well Circula can parse through the information with the help of AI.

The tool is pretty intuitive and straightforward, allowing me to upload with speed and have a good overview of the status of my expenses. Review collected by and hosted on G2.com.

I wish I can bulk upload receipts so I can save time, especially after a business trip. Review collected by and hosted on G2.com.

It’s an easy way to upload and submit all my travel expenses in just a few clicks. Review collected by and hosted on G2.com.

A trip has to be over before I can enter any costs. For example, if I want to add a trip, the day has to have already ended before the app will even let me add it. Review collected by and hosted on G2.com.

What I like best is how easy and quick it is to submit expenses. I take a photo of the receipt, and the text recognition automatically captures almost all relevant data such as date, vendor, and amount. The process is clearly structured, and I usually just have to confirm and click through. For my field service routine, this is a real relief because I can handle receipts immediately and the reimbursement process runs smoothly afterwards. Review collected by and hosted on G2.com.

Actually, there is little that I don't like. Only with very crumpled or faded receipts do I sometimes have to manually add a detail. But that rarely happens and is not a real problem for me. Review collected by and hosted on G2.com.

The interface is easy to use, so even a new employee who hasn’t worked at any other organization can pick it up quickly. The history feature is also helpful for seeing where a submitted expense is stuck and how long it typically takes to complete each approval milestone. Review collected by and hosted on G2.com.

There’s no mobile app, so I have to enter each expense on the desktop version. That also means I need to transfer receipts from one device to another every time, which is inconvenient. Review collected by and hosted on G2.com.

I like the minimized effort for accounting and HR. It's nice to know that we don't have to do any additional work since the employees can fully use the self-service. Additionally, I appreciate the good support, which always responds very quickly. The initial setup of Circula was very easy. Review collected by and hosted on G2.com.

Sometimes the review of documents could go a bit faster Review collected by and hosted on G2.com.

I genuinely appreciate Circula for its user-friendly interface and the ease with which I can submit expenses every week for my business trips. It's incredibly intuitive, allowing me to track my expenses seamlessly while ensuring I never miss recording a trip. The ability to add periodic trips in one go saves me a lot of time and simplifies my process. Additionally, Circula's integration capabilities are impressive; it works flawlessly with single sign-on and collaborates efficiently with tools like Personio and Slack, enhancing my workflow. The initial setup was straightforward due to the excellent documentation provided, making it easy to get started without any hassle. Overall, starting off with Circula has been fantastic, and its easy-to-use features make it highly valuable to me. Review collected by and hosted on G2.com.

I would like to see more flexibility in adding features such as voice submitting or AI capabilities. Review collected by and hosted on G2.com.

I find Circula to be user-friendly, with its simple and intuitive design making it easy to navigate without any unnecessary buttons or images that could confuse the user. The ease of use allows me to submit reimbursements quickly, taking only five minutes, which saves me a lot of time in dealing with expense claims. Another feature I really appreciate is the AI-built-in functionality, which automatically extracts information from invoices, further streamlining the process and minimizing manual input. This not only saves time but also reduces the need for unnecessary communication with HR or accountants in the company, especially for reimbursement tasks, which can sometimes be awkward. The initial setup of Circula was also straightforward and took barely two minutes, ensuring that I could start using the service without any hassle. Overall, my experience with Circula has been good, and I would rate it a perfect 10 out of 10 due to its ability to make expense management so efficient and user-friendly, proving to be a valuable tool for companies. Review collected by and hosted on G2.com.

SO far everything works fine for me Review collected by and hosted on G2.com.

I like that they use AI to scan documents and suggest how to categorize expenses. Review collected by and hosted on G2.com.

Nothing to dislike. I’d just like it to connect with our travel planning system so it can pull in suggested upcoming travel expenses as draft to-dos. After a trip is done, it would also be helpful to have due dates and reminders. Review collected by and hosted on G2.com.

Well, any reimbursement platform is meant to make our lives easier, and Circula has potential. The app is user-friendly and it’s great that it can be accessed both via mobile and browser. It works well for the areas handled directly by my company, such as reimbursements for travel expenses or training courses. Review collected by and hosted on G2.com.

Many simple but effective features are missing, such as the ability to edit or delete rejected submissions. Instead, users are forced to redo everything from scratch, which is inefficient and frustrating.

The part handled directly by Circula (benefits) is quite disappointing. Reviews of invoices usually take around a week on average, yet users are given only two days after the end of the month to submit. This often turns the last week into a guessing game - we never know which submissions might be rejected, leaving no time to resubmit before the deadline.

There are also frequent small mistakes that require users to follow up by email (for example, a meal was once rejected because it included a ginger beer soda; they read "beer" and rejected without thinking, even though my company reimburses one non-alcoholic beverage per meal). Calculation errors also occur, and if they’re not flagged quickly, the figures are consolidated and reimbursement is lost, even when the error originated with Circula.

However, the main issue is inconsistency and lack of accountability. Items that had been always accepted, for years, were suddenly rejected without prior notice. When questioned, Circula’s justification was that previous approvals were “few exceptions” , which suggests either a long-standing misinterpretation of their own policies or an unannounced tightening of them.

Overall, Circula’s lack of simple tools, slow processing times, and inconsistent handling of claims make the reimbursement process unnecessarily time-consuming and frustrating. The system has potential but needs significant improvement in usability, transparency, and customer support responsiveness. Review collected by and hosted on G2.com.