Recommendations to others considering CIRA DNS Firewall:
Communication is key. Sell the product as protection rather than blocking. This will aid in user acceptance.
At a minimum enable Malware protection and the available threat feeds. This provides a last line of defense for your systems and instantly neuters many malware etc from contacting their command and control servers.
Provide a contact information on your custom block page to allow users to self report if they see continuous blocked connections.
Branding, of block pages is important. Include screenshots in your initial communications and documentation so users will know what to expect. It is also important that end users know that blocked pages are legitimate.
Try providing information to your user community about CIRA Canadian Shield as an offering that will allow them to protect their homes and families. We have found that this is an additional benefit now that much of our user base is working from home due to the covid-19 pandemic. Review collected by and hosted on G2.com.
What problems is CIRA DNS Firewall solving and how is that benefiting you?
The primary purpose of using this service for us is to block phishing and malware. We are a university so in many ways blocking of access to internet sites is not something that received warmly. However protecting our users is required. This product allows us to implement a very non-intrusive protection that does a great job. Even systems that may have a malware installed are no longer able to call home to a C2 server. Review collected by and hosted on G2.com.
