You can use internet calls for outbound and inbound calls, and keep records. Additionally, the landline transfer feature is also great. Overall, the phone functionality is quite excellent. Review collected by and hosted on G2.com.

Each user's data is not synchronized, making it impossible to tag each conversation or calculate the total number of quick replies used, which in turn makes it impossible to record the total number of issues and conduct data analysis. The interface is not intuitive enough; it is recommended to refer to the LiveChat interface. If the LiveChat interface could incorporate the advantages of CINNOX's internet calling, it would be the perfect software. Review collected by and hosted on G2.com.

Its suite of omnichannel communication channels. Review collected by and hosted on G2.com.

Nothing. Eagerly looking forward to the launch of the AI Bot. Review collected by and hosted on G2.com.

I like all the features and tools especially the video calls direct from the enquiry option. This helps a lot for my staff to manage those customers who requires extra attentions. Review collected by and hosted on G2.com.

Nothing to dislike about this product. So farm everything is good on my end. Review collected by and hosted on G2.com.

The great thing about CINNOX (maaiiconnect) is the great user interface; it's incredibly easy to understand and utilize. The quality of the video and audio are also excellent and the product uses rather low bandwidth. Review collected by and hosted on G2.com.

When we used CINNOX (maaiiconnect) the only platform that we could use it on was Google Chrome. Additionally, it would be great if there is some sort of free trial when upgrading to Pro; it gives the user a better understanding of whether it's worth the money. Review collected by and hosted on G2.com.

User friendly, Easy to setup and configure. Review collected by and hosted on G2.com.

Lack of messaging channels support at the moment Review collected by and hosted on G2.com.

This is very amazing messaging software which is helping me to share the pictures and videos. Now I can easily take the pictures and share it with my team so that I can guide them about the flaws going on in the processes. Not only for the business, but I also used this application for my personal use as well. Review collected by and hosted on G2.com.

I like this application for getting in touch with my well known customers, but it lacks the professional touch for permanent use regarding business for instance it fails to discuss important issues with numerous people. I think there should be option for screen sharing and there should be availability of conference call. Review collected by and hosted on G2.com.

The best things about maaiiconnect are:

1. It has a great feature of QR code , which allows to share it with those who are willing to take your service and business solutions .

2. Dashboard is easy to understand , which consists of important features like 'destination' , 'channel manager' ,'workspace' , 'report' and 'my plan' as icons to easily locate things.

3. We can create maximum 10 accounts which is again a a great feauture . Review collected by and hosted on G2.com.

Not much to say about the dislike , but two points where it can be improved :

1. Many of our clients are based in African countries like Saudia Arabia and Iraq , so for them it is difficult to understand English , so point is if maaiiconnect can add more languages to there web based platform ,then it would be good to grow and support our business. Review collected by and hosted on G2.com.

maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can also scan QR codes for convenience. As far as team collaboration is concerned, maaiiconnect offers screen sharing as a feature alongside video conferencing. You can record and share all calls and conferences, and maaiiconnect also generates reports for these calls so you can keep better track of concerns and enquiries from the customers.

maaiiconnect offers a virtual toll-free number that you can use to receive all your calls and manage your records in a more convenient fashion within the dashboard. You can also upgrade to gain the feature to send and receive SMS. For the purpose of sending PSAs or making announcements, maaiiconnect allows you to send messages in bulk. Additionally, it can integrate with Facebook Messenger.

Overall, maaiiconnect allows you to have more than one single way of communicating with customers and coworkers in one single platform. Review collected by and hosted on G2.com.

I like my experience with maaiiconnect so far. But it would help a lot if there was a free trial for Pro. Before we upgraded to Pro at my organization, we were skeptical as to whether the cost and the features that come with Pro would be worth it. We're quite happy with it now, but making that decision would've been a lot easier if there was a free trial for us to try. Review collected by and hosted on G2.com.

What I like best is how easy the interface and the dashboard are to navigate. This is very important for any software with no tutorials and maaiiconnect delivers on having a user friendly product. maaiiconnect provides a platform with multiple ways of communicating with clients. There's a live instant messaging feature in addition to being able to have audio and video calls. Keeping track of all the calls received has never been more easier and you can also see which call is being handled by which team member. As far as the quality of the calls are concerned, we're quite satisfied with their clarity. We often leave surveys for our customers at the end of our sessions and we've always gotten positive feedback for the call quality ever since we started using maaiiconnect as our portal. Review collected by and hosted on G2.com.

While we're quite happy with maaiiconnect's performance, the minor issue we have is that the software only supports Google Chrome. We've tried opening the platform on other browsers such as Firefox, Opera, Microsoft Edge, etc but none of them allow us to log in. We get an alert asking us to use the latest version of Chrome and the log in button is greyed out and unclickable. Some of the systems we work on don't have the hardware requirements to run Chrome seamlessly alongside other software so having to close every window to open Chrome to handle customer calls is a small drawback. Review collected by and hosted on G2.com.

maaiiconnect has a user-friendly interface with an intuitive dashboard that's easy enough to understand and use. It takes very little time to set-up and and provides an excellent platform for customer interaction through live chat, voice calls, and video calls. Video and audio are of good quality and bandwidth usage is quite low. It sorts all calls that are open, being handled, or missed automatically in the respective categories for easier means of monitoring them. maaiiconnect also allows report generation for calls, chats, SMS, etc in a convenient manner. Review collected by and hosted on G2.com.

maaiiconnect currently has no support for WhatsApp or WeChat calls for some international customers. Review collected by and hosted on G2.com.