--- title: CINNOX Reviews meta_title: 'CINNOX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how CINNOX works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 34 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CINNOX Reviews **Vendor:** M800 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 34 ## About CINNOX CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. ## CINNOX Pros & Cons **What users like:** - Users value the **efficient customer support** from CINNOX, streamlining inquiries across multiple channels and enhancing communication. (3 reviews) - Users find CINNOX remarkably **easy to use** , streamlining customer support and international communications effortlessly on one platform. (3 reviews) - Users appreciate the **multichannel communication** capabilities of CINNOX, making customer interactions seamless and efficient. (2 reviews) - Users appreciate the **easy management** of customer inquiries with CINNOX, streamlining communication efficiently across channels. (2 reviews) - Users love the **easy setup** of CINNOX, enabling quick adoption of its seamless communication features. (2 reviews) - Chat Features (1 reviews) - Connectivity (1 reviews) - Convenience (1 reviews) - Easy Access (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users find the **missing functionality** in CINNOX limits its effectiveness for customer service operations and integrations. (3 reviews) - Users express concern over **limited AI capabilities** as CINNOX currently does not support ChatGPT integration. (2 reviews) - Users express concerns about **admin control issues** , leading to limited access for certain departments and roles. (1 reviews) - Users often face **unreachable hotline issues** when seeking support, hindering their ability to resolve problems effectively. (1 reviews) - Users express frustration over the **lack of ChatGPT support** , impacting the overall usability of CINNOX. (1 reviews) - Data Management (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limitations (1 reviews) ## CINNOX Reviews ### 1. Revolutionize ways to connect to the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Benny Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about CINNOX?** I think the unified way to connect with the customers is the way to go. It's very important to engage the customers in the ways they would like to connect, not the other way around. **What do you dislike about CINNOX?** Not much, but if I have to think of one, it will be the data and handling of the conversations are all handed over to CINNOX, I'm more inclined to use CINNOX if they have APIs that I can integrate with our system. **What problems is CINNOX solving and how is that benefiting you?** {"translation":"Unifying all conversations from different channels."} ### 2. Whatsapp Business in CINNOX **Rating:** 4.5/5.0 stars **Reviewed by:** Rex C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about CINNOX?** Clean and Clear UX/UI. Easy to set up and use. **What do you dislike about CINNOX?** They are not supporting ChatGPT at the moment. **What problems is CINNOX solving and how is that benefiting you?** Whatsapp Business for in-house support and customer help desk. ## CINNOX Discussions - [Is there any chance Whatsapp and](https://www.g2.com/discussions/31125-is-there-any-chance-whatsapp-and) - 3 comments, 2 upvotes - [Will there be support for other browsers in the future?](https://www.g2.com/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) - 1 comment, 1 upvote - [Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?](https://www.g2.com/discussions/27293-essentials-package-can-i-integrate-the-maaiiconnect-widget-on-more-than-one-website-or-domain) - 1 comment, 1 upvote - [Essentials Package - Can I get a free trial?](https://www.g2.com/discussions/27292-essentials-package-can-i-get-a-free-trial) - 1 comment, 1 upvote - [View CINNOX pricing details and edition comparison](https://www.g2.com/products/cinnox/reviews?filters%5Bsentiment_snippet%5D=2060180&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A48%3A41+-0500&secure%5Bsession_id%5D=1a957bc4-a955-48f8-b5f2-2e6312825d09&secure%5Btoken%5D=7049405d924b04341f11a821c1cbfe81df5f96f845acc46d5e344cfe15bf6379&format=llm_user) ## CINNOX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top CINNOX Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)